https://wiki.eveuniversity.org/api.php?action=feedcontributions&user=Hannibal+barcca&feedformat=atomEVE University Wiki - User contributions [en]2024-03-29T09:35:08ZUser contributionsMediaWiki 1.33.1https://wiki.eveuniversity.org/index.php?title=EVE_University_Management&diff=66655EVE University Management2014-03-19T18:13:58Z<p>Hannibal barcca: /* Student Guidance Manager */</p>
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<div>''This article is about the CEO, Directors, and Managers of EVE University. For the general functionality of CEOs and Directors in player corporations, see [[Corporation (Corp Mechanics)]].''<br />
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The management of [[EVE University]] is appointed as a [[wikipedia:Meritocracy|meritocracy]], using demonstrated ability to select staff. <br />
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The University has six distinct divisions, all under overall control of the CEO [[Azmodeus Valar]]. These are [[Education Department|Education]], [[Human Resources Department|Human Resources]], [[Logistics Division|Logistics]], [[Public Relations Department|Public Relations]], [[Special Projects Department|Special Projects]], and [[Student Advocate|Student Advocacy]].<br />
<div style="float:right; width:250px; font-size:80%; line-height:125%; list-style-type:none; text-indent:0in; margin-left:0px; padding:0.5em;">__TOC__</div> <br />
= Chief Executive Officer =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:AzmoValar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Azmodeus Valar]]'''</big> <br />
'''About the role:''' The CEO oversees the general day-to-day running of the University, setting the general direction and making decisions which affect the whole group. This post has various departments reporting to it including Human Resources, Education, Logistics and Public Relations, as well as Special Projects. <br />
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'''About the person:''' Azmodeus Valar has been a pilot since April of 2007, joining the University the following fall. He was appointed Hangar Manager the following summer, and promoted to Dir Logistics the Fall of 2008. He is trained as a PVP pilot, but somehow got the job of building things. It is believed he has alternate personalities in various other aspects of the game. <br />
|}<br />
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== Director of Education ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Bairfhionn_Isu.jpg|thumb|left|128px]]<br />
| valign="top" | <big>'''[[User:Bairfhionn Isu|Bairfhionn Isu]]'''</big> <br />
'''About the role:''' The Director of Education oversees the core business of EVE University, training new players. He decides on the overall strategies to maximise the educational side of EVE University. He manages the training department (classes), events department and mentoring department and ensures operations in these departments are running smoothly. <br />
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'''About the person:''' After [[User:Neville Smit|Neville Smit]] stepped down to finally undock, [[User:Bairfhionn Isu|Bairfhionn Isu]] took over as the Director of Education. After being the Events Manager for 9 months she accepted the offer to join the Directorship. Not much is known about what she does besides directoring but she can be seen in fleets or hunting pirates now and then, making them cry.<br />
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'''Reports to:''' [[CEO]] <br />
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|}<br />
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=== Teaching Director ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NevilleSmit.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Neville_Smit|Neville Smit]]'''</big><br />
'''About the role:''' The Teaching Director oversees [[Teaching Classes at Eve University|recruiting and development of UNI teachers]], organizing guest lectures, scheduling classes, and developing [[Eve University Class Library|recorded training classes]], the [[:Category:Syllabi|Syllabus Library]] and related [[:Category:Guides|player guides]] on the EVE University wiki. <br />
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'''About the person:''' Neville Smit discovered the UNI very early in his career, and immediately became obsessed with collecting [[Titles Within Eve University|titles]], in order to feed his insatiable ego. In love with the sound of his own voice, he lectures frequently in UNI-sponsored [[Eve University Class_Library|classes]], even if no one shows up. An admitted carebear, Neville is a master at getting in on killmails while flying in the shadows of far superior pilots, resulting in an impressive-looking but ultimately hollow efficiency ratio. His only redeeming quality is his dedication to providing quality education services to his fellow UNIs.<br />
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'''Teaching Managers:''' [[User:Kivena|Kivena]] and [[Titus Tallang|Titus Tallang]]<br />
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'''Reports to:''' [[Director of Education]] <br />
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|}<br />
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=== Mentor Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Haxxi.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Haxxi|Haxxi]]'''</big> <br />
'''About the role:''' On request, EVE University provides members with individualized coaching and mentoring from experienced UNI Graduates. The Mentor Manager is responsible for ensuring that this [[Mentor Program]] runs smoothly and efficiently. <br />
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'''About the person:''' Haxxi joined EVE University in November 2009 after a short and turbulent week. EVE University gave him a home and helped him a lot with the harsh and dark space called New Eden. After a short while, he joined the ILN in which he's still serving. In October 2010, Haxxi decided to give something back to the UNI and joined the mentor team. After a short time, he got promoted to an assistant mentor manager. In June 2011, Haxxi was recognized for his good work by being promoted to head of the mentor program.<br />
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'''Assistants:''' [[User:Morgrell|Morgrell]] and [[User:Polarina|Polarina]]<br />
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'''Reports to:''' [[Director of Education]] <br />
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|}<br />
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=== Events Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:OneTwo_1024.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[One Two Buklemaschu]]'''</big> <br />
'''About the role:''' The Events Manager oversees the [[Events Department]], including the scheduling of special events, recruiting Events Coordinators, and supporting students in developing and running their own events.<br />
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'''About the person:''' One Two loves sharing funny .jpegs, and flies Minmatar ships directly into the sun whenever possible (to melt off the rust). He hopes you thoroughly enjoy your time in EVE University.<br><br />
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'''Assistants:''' [[User:Lelira cirim|Lelira Cirim]] and [[Hezekiah Winter]]<br />
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'''Reports to:''' [[Director of Education]] <br />
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|}<br />
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== Director of Human Resources ==<br />
{|<br />
|-<br />
| valign="top" | [[Image:Kaein Soturus.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Kaein Soturus|Kaein Soturus]]'''</big> <br />
'''About the role:''' The Director of [[Human Resources Department|Human Resources (HR)]] oversees the enrollment of University students both new and old with both the [[Personnel Department]] and [[Student Guidance Department]] falling under his/her remit. The role also includes reviewing student status and promotions via the [[Titles|Titles Department]] as well as offering guidance and training (or help training) new volunteers in assisting with these departments. <br />
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'''About the person:''' Soon™<br />
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'''Reports to:''' [[CEO]] <br />
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|}<br />
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=== Personnel Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Rose_Chanlin.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Rose Chanlin]]'''</big> <br />
'''About the role:''' The Personnel Manager oversees the group of [[Personnel_Department#List_of_current_Personnel_Officers|25+ volunteers]] that make up the [[Personnel Department]], the job of whom it is to put aside their time to filter University applicants, ensuring that only those who fit with E-UNI's mission and moral code are permitted entry. Tasks involve creating and updating recruitment policies, managing staff (bringing new Personnel Officers in, seeing that inactive POs are taken out, training new POs, promoting experienced POs etc.), monitoring recruitment activity, policing the University's public channel and, perhaps most importantly, defending the recruitment cookies. <br />
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'''About the person:''' Information not yet available.<br />
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'''Assistants:''' [[Treatle Omaristos]], [[User:Laura_karpinski|Laura Karpinski]], and [[Bates Larsson]]<br />
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'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
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|}<br />
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=== Student Guidance Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
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'''About the person:''' Likes to guide people. Which is fortuitous, since that is what this job entails.<br />
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'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
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|}<br />
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=== Title Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Meynn.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Meynn|Meynn]]'''</big> <br />
'''About the role:''' The Title Manager is responsible for processing title applications with the aid of the staff within the [[Titles|Titles Department]], conducting relevant security and background checks before clearing a title application that they or other directors can then action. <br />
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'''About the person:''' Likes to title things. Which is fortuitous, since that is what this job entails.<br />
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'''Assistants:''' [[Mia Sedgwick|Mia Sedgwick]]<br />
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'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
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|}<br />
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== Director of Logistics ==<br />
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{|<br />
|-<br />
| valign="top" | [[Image:Turhan Bey.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Turhan Bey|Turhan Bey]]'''</big> <br />
'''About the role:''' The [[Logistics Division|Logistics Division]] is made of 6 main sections (POS Operations, Research, Production, Hangar Management, Reimbursement, and Market). Each section has a distinct focus, and all of them work in harmony on multiple projects. The Logistics Director is responsible for coordinating the actions of all 6 sections, and ensuring that each is fulfilling its responsibilities. He/She sets policy for the Department, appoints section managers, acts as a liaison to other departments, and serves as a Director for the university as a whole. The Freighter Production project, Ship replacement project, Refining program, copying program, and BYOM program are directly under the supervision of the Logistics Director instead of assigned to a distinct department. <br />
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'''About the person:''' Data eaten by small rat named Steve. <br />
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'''Reports to:''' [[CEO]] <br />
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|}<br />
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=== POS Operations Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Ellin Einher.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Ellin Einher|Ellin Einher]]'''</big> <br />
'''About the role:''' Maintains the [[POS]], used for research by the members. <br />
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'''About the person:''' You don't want to know.<br />
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'''Reports to:''' [[Director of Logistics]] <br />
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|}<br />
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=== Reimbursement Manager===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[File:DavidMatsuda.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:David Matsuda|David Matsuda]]'''</big> <br />
'''About the role:''' Oversees the [[Ship_Replacement_Program|Ship Replacement Program]] and [[The_Implants_Program|+3 Implants Program]]. <br />
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'''About the person:''' Likes to reimburse things. Which is fortuitous, since that's what this job entails.<br />
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'''Reports to:''' [[Director of Logistics]] <br />
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|}<br />
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=== Hangar Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:OspreyPrime.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:OspreyPrime|OspreyPrime]]'''</big> <br />
'''About the role:''' In charge of maintaining stocks in corporate hangars. <br />
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'''About the person:''' Information not yet available. <br />
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'''Reports to:''' [[Director of Logistics]] <br />
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|}<br />
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=== Market Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Cervator.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Cervator|Cervator]]'''</big> <br />
'''About the role:''' Responsible for maintaining the PYOS program. <br />
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'''About the person:''' Cervator joined New Eden around August 2009 and EVE University shortly after that. He enjoys a strange satisfaction from organizing things, so he turned out to be a perfect fit for the Logistics Department. Cervator established the PYOS program with direction from Azmodeus Valar, which provides T1 ships at cost to students for ISK (similar to how BYOM does it for minerals).<br />
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'''Reports to:''' [[Director of Logistics]] <br />
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|}<br />
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== Director of Public Relations ==<br />
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{|<br />
|-<br />
| valign="top" | [[Image:Irdalth Delrar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Irdalth Delrar|Irdalth Delrar]]'''</big> <br />
'''About the role:''' The Director of Public Relations is responsible for dealing with they day to day management all the Uni's public resources as well as dealing with third party contacts and news. <br />
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'''About the person:''' Irdalth Delrar started as the alt of [[Keleth Delrar]], part of the Uni since 2006. As many of the other directors, Keleth started as an RO, when he left to 0.0, and Irdalth took his place, moving from RO to mining manager to teacher, when finally, 3 years later, his Jedi mind-tricks convinced Lord Kelduum to take him as an apprentice. <br />
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'''Reports to:''' [[CEO]] <br />
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|}<br />
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=== Diplomatic Director ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Bashir.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Bashir]]'''</big> <br />
'''About the role:''' The Diplomatic Director coordinates Ivy League's diplomats and acts as a point of contact for organizations outside of Ivy League who have questions about standings. <br />
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'''About the person:''' I've played eve on and off (and off and on) for quite some time, I remember the dark early days of eve with no skill queue and no "warp to 0 on gates", I enjoy putting some knowledge back into the game and the Uni.<br />
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'''Reports to:''' [[Director of Public Relations]] <br />
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'''Staff List Can be found at:''' [[Diplomacy Department]]<br />
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|}<br />
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=== Wiki Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NoAvatar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Post Vacant]]'''</big> <br />
'''About the role:''' The Media Manager looks after the news content on [http://www.eveuniversity.org eveuniversity.org] writing articles detailing what has been going on in E-UNI, as well as running the official E-UNI Twitter and Facebook pages. <br />
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'''About the person:''' This position is currently vacant.<br />
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'''Reports to:''' [[Director of Public Relations]] <br />
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|}<br />
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=== Media Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NoAvatar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Post Vacant]]'''</big> <br />
'''About the role:''' The Media Manager looks after the news content on [http://www.eveuniversity.org eveuniversity.org] writing articles detailing what has been going on in E-UNI, as well as running the official E-UNI Twitter and Facebook pages. <br />
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'''About the person:''' This position is currently vacant. For some reason, whomever takes this job falls to some ill fate, leading many to think it has been cursed by an ancient [http://wiki.eveonline.com/en/wiki/Takmahl Takmahl] artifact, discovered by a previous UNI Media Manager and who promptly vanished in a puff of smoke.<br />
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'''Reports to:''' [[Director of Public Relations]] <br />
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|}<br />
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== Director of Special Projects ==<br />
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{|<br />
|-<br />
<br />
| valign="top" | [[Image:Frood Frooster.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Frood Frooster|Frood Frooster]]'''</big> <br />
'''About the role:''' Oversees the special projects [[Low-Sec Campus]] • [[Nullsec Campus]] • [[Wormhole Campus]] • [[Project Solitude]] • [[Ivy League Navy]] • [[Intel Department]] and works to coordinate PVP across the entire University. <br />
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'''About the person:''' Mostly harmless<br />
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'''Reports to:''' [[CEO]] <br />
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|}<br />
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=== ILN Manager / Admiral ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Croixant_portrait.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Croixant]]'''</big> <br />
'''About the role:''' The ILN admiral is responsible for the [[ILN]]<br />
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'''About the person:''' Likes to blow things up. Also moonlights as The Most Interesting Man in the World.<br />
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'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
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|}<br />
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=== Guest FC Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Korr'Tanas.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Korr'Tanas]]'''</big> <br />
'''About the role:''' The Guest FC Manager coordinates the guest FC program and acts as point of contact for guest FCs. <br />
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'''About the person:''' Korr is really old and has aged well.<br />
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'''Reports to:''' technically to the [[Management#Director_of_Special_Projects|Director of Special Projects]] but actually Frood is Korr's devote servant and will do his bidding<br />
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|}<br />
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=== LSC Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Rashar Arji.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Rashar Arji|Rashar Arji]]'''</big> <br />
'''About the role:''' The LSC Manager is responsible for the [[Low-Sec Campus]]. He is the main point of contact in regard of questions relating to the LSC. <br />
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'''About the person:''' Hardly sleeps. Loves food and cooking (although he's not very good at it). Lives in the far north beyond the wall. Currently trying to get a bachelor's degree in Mechanical Engineering.<br />
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'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
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|}<br />
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=== NSC Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Fargofargone.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Fargofargone|Fargofargone]]'''</big> <br />
'''About the role:''' The NSC Manager is responsible for the [[Nullsec Campus]]. He is the main point of contact in regard of questions relating to the NSC. <br />
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'''About the person:''' He is really interesting but shy.<br />
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'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
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|}<br />
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=== WHC Manager ===<br />
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{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Niss Tymbrimi.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Niss Tymbrimi|Niss Tymbrimi]]'''</big> <br />
'''About the role:''' The WHC Manager is responsible for the [[Wormhole Campus]]. He is the main point of contact in regard of questions relating to the WHC. <br />
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'''About the person:''' <br />
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'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
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|}<br />
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== Student Advocate ==<br />
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{|<br />
|-<br />
<br />
| valign="top" | [[Image:kp.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Kermit Pental]]'''</big> <br />
'''About the role:''' The [[Student Advocate]] is a manager chosen to essentially function as a mediator, addressing issues at student level before they escalate to the point where a director should need to get involved. They are a point of contact for the student body, acting much like EVE's CSM in that they try to filter through the popular issues and bring the important ones to the attention of the directorate. The [[Student Advocate]] can also be considered the "voice" of the students, acting on their behalf in dealings with the directorate. Have you got an issue or a complaint with someone? Then the Student Advocate is the person you should speak to.<br />
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'''About the person:''' <br />
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'''Reports to:''' [[CEO]]<br />
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|}<br />
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= EVE University Founder =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Morning Maniac.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Morning Maniac]]'''</big> <br />
I founded EVE University to create a place where new players could get together and be appreciated for who they were. Classes and doing things together were important but nothing was, and is, more important than the positive attitude towards new players. <br />
<br />
In the first three years I clocked about 4000 hours logged-in in the service of the University. After some real life changes my available free time was greatly reduced but I could rely on a great team of directors and managers to run the Uni. In the last three years I was mainly concerned with extinguishing fires and the occasional directorship drama, but fortunately for me and everyone involved these issues have become less frequent and intense. The current leadership is stable and doing well, and they seem to share my vision of what the University should be and they work hard to shape it as such, with all the limitations of the game and the people in it. <br />
<br />
More changes in my real life have resulted in even less EVE time and as a result I feel now removed from the game. Because of that I have decided that it is in the best interest of EVE University that I resign from my CEO position. I have asked Kelduum to succeed me and he has accepted the job. <br />
<br />
What does this mean for the University and its members? Well, nothing. It means that now the formal power will be with the person who has already been in charge for a long time. I trust that Kelduum and the rest of the leadership will continue to run and build the University as they have done in the past. If they should decide to take another route then that's fine too. <br />
<br />
As for me? I hope to stay a member of the University. If and when I have time I would like to log in and just join the chat with the new guys. The enthusiasm of new players is what I always enjoy most about EVE. Besides, there is always a lot to learn in EVE. <br />
<br />
Finally, I would like to thank everyone for putting your trust in me. When I founded the Uni I had no idea where it would go. Where we are today is far beyond anything I could have imagined. I have learned so much, I have met amazing people and had a great time. All thanks to you, members past and present of EVE University. <br />
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|}<br />
<br />
= Directors Emeriti =<br />
<br />
The following were once directors E-UNI who have stepped down from their positions and while they no longer hold any official authority, their considerable knowledge and history is still called upon from time to time, and their input is welcome in E-UNI management discussions. <br />
<br />
*[[Irrilian]] <br />
*[[Bruno Bonner]] <br />
*[[Finraer]] <br />
*[[Kassie Kelmar]] <br />
*[[Dookagalla]] <br />
*[[Kodell]] <br />
*[[Morning Maniac]] - EVE University founder<br />
*[[Miraki Alsento]] <br />
*[[METADOG]] <br />
*[[Dierdra Vaal]] <br />
*[[Korr'Tanas]] - was never technically a director, but served 9 months as [[Student Relations Manager]] among near 3 years of other solid Uni contributions, [http://forum.eveuniversity.org/viewtopic.php?p=325009#p325009 earning him the same honor] <br />
*[[Kyrlin DiShai]] <br />
*[[Storiim Tsovoran]] <br />
*[[BladeHeart]] - like Korr'tanas, never technically a director, but a long serving and valued member of staff who held several management positions, including [[Recruitment Manager]] and [[Student Relations Manager]].<br />
*[[User:Neville_Smit|Neville Smit]] - [http://youtu.be/UPw-3e_pzqU "Just when I thought I was out, they pull me back in."]<br />
*[[User:Silentbrick|Silentbrick]]<br />
*[[User:Ubercado|Ubercado]]<br />
*[[User:Gibson thunderbird|Gibson Thunderbird]] - Best of luck, Gibson - where ever you are. We miss you.<br />
*[[Darian Reymont]]<br />
*[[Kelduum Revaan]] - Former CEO<br />
*[[Marius Labo]]<br />
<br />
[[Category:Eve_University]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=66654Archive:Student Guidance Department2014-03-19T18:13:16Z<p>Hannibal barcca: /* I've lost Titles and my case is resolved. When do I get them back? */</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. Student Advisors exist to be a reliable, approachable and readily available source of information. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Assistant Guidance Managers ==<br />
<br />
The role of the Assistant Guidance Managers is to provide additional points of contact for members and staff should any Guidance issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Alicia de'Solette<br />
* Krcik88<br />
* Spanky Ikkala<br />
* Ulfric Beldrulf<br />
* Uncertain Fate<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#Personnel Officers|Personnel Officers]] may be Assistant Guidance Managers or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can help us to better assist you in the matter.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to ensure you learn from the mistake and avoid future mistakes. The Student Guidance Department will help you work through the issue, including contacting the relevant manager or director.<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member and we will help you to start the rectification process.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. Management will be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. A member of the Guidance staff will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended, management will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors, managers or any Guidance Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions issued to you. Failure to do so can see you expelled from the Uni.<br />
*You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors, managers or Student Guidance staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved, the handling director will restore you titles. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.<br />
<br />
Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.<br />
<br />
Sometimes errors are made, or your case was unfounded. If your Titles were removed without '''cause''' then the handling director will restore your titles immediately, or as quickly as possible. If you were suspended or expelled from the Uni, you will readmitted as soon as allowed (wardecs will have an impact on how quickly you can be brought back in) and your titles restored as soon as possible..<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=66653Archive:Student Guidance Department2014-03-19T18:08:27Z<p>Hannibal barcca: /* I've broken a Rule or have caused other trouble. What can I expect? */</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. Student Advisors exist to be a reliable, approachable and readily available source of information. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Assistant Guidance Managers ==<br />
<br />
The role of the Assistant Guidance Managers is to provide additional points of contact for members and staff should any Guidance issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Alicia de'Solette<br />
* Krcik88<br />
* Spanky Ikkala<br />
* Ulfric Beldrulf<br />
* Uncertain Fate<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#Personnel Officers|Personnel Officers]] may be Assistant Guidance Managers or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can help us to better assist you in the matter.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to ensure you learn from the mistake and avoid future mistakes. The Student Guidance Department will help you work through the issue, including contacting the relevant manager or director.<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member and we will help you to start the rectification process.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. Management will be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. A member of the Guidance staff will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended, management will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors, managers or any Guidance Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions issued to you. Failure to do so can see you expelled from the Uni.<br />
*You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors, managers or Student Guidance staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will restore you titles. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.<br />
<br />
Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.<br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of title suspension, Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=66652Archive:Student Guidance Department2014-03-19T18:06:22Z<p>Hannibal barcca: /* I screwed up with the WSOP. What can I expect? */</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. Student Advisors exist to be a reliable, approachable and readily available source of information. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Assistant Guidance Managers ==<br />
<br />
The role of the Assistant Guidance Managers is to provide additional points of contact for members and staff should any Guidance issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Alicia de'Solette<br />
* Krcik88<br />
* Spanky Ikkala<br />
* Ulfric Beldrulf<br />
* Uncertain Fate<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#Personnel Officers|Personnel Officers]] may be Assistant Guidance Managers or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can help us to better assist you in the matter.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to ensure you learn from the mistake and avoid future mistakes. The Student Guidance Department will help you work through the issue, including contacting the relevant manager or director.<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member and we will help you to start the rectification process.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. Management will be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. A member of the Guidance staff will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended, management will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors, managers or any Guidance Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will restore you titles. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.<br />
<br />
Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.<br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of title suspension, Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=66651Archive:Student Guidance Department2014-03-19T18:02:01Z<p>Hannibal barcca: /* What duties does the Student Guidance Department carry on? */</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. Student Advisors exist to be a reliable, approachable and readily available source of information. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Assistant Guidance Managers ==<br />
<br />
The role of the Assistant Guidance Managers is to provide additional points of contact for members and staff should any Guidance issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Alicia de'Solette<br />
* Krcik88<br />
* Spanky Ikkala<br />
* Ulfric Beldrulf<br />
* Uncertain Fate<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#Personnel Officers|Personnel Officers]] may be Assistant Guidance Managers or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can help us to better assist you in the matter.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will restore you titles. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.<br />
<br />
Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.<br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of title suspension, Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=66650Archive:Student Guidance Department2014-03-19T17:59:07Z<p>Hannibal barcca: /* Assistant Guidance Managers */</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. Student Advisors exist to be a reliable, approachable and readily available source of information. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Assistant Guidance Managers ==<br />
<br />
The role of the Assistant Guidance Managers is to provide additional points of contact for members and staff should any Guidance issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Alicia de'Solette<br />
* Krcik88<br />
* Spanky Ikkala<br />
* Ulfric Beldrulf<br />
* Uncertain Fate<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#Personnel Officers|Personnel Officers]] may be Assistant Guidance Managers or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will restore you titles. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.<br />
<br />
Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.<br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of title suspension, Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=66649Archive:Student Guidance Department2014-03-19T17:58:07Z<p>Hannibal barcca: /* Student Guidance Manager */</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. Student Advisors exist to be a reliable, approachable and readily available source of information. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Assistant Guidance Managers ==<br />
<br />
The role of the Assistant Guidance Managers is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Alicia de'Solette<br />
* Krcik88<br />
* Spanky Ikkala<br />
* Ulfric Beldrulf<br />
* Uncertain Fate<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#Personnel Officers|Personnel Officers]] may be Assistant Guidance Managers or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will restore you titles. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.<br />
<br />
Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.<br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of title suspension, Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=66648Archive:Student Guidance Department2014-03-19T17:51:49Z<p>Hannibal barcca: </p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. Student Advisors exist to be a reliable, approachable and readily available source of information. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Assistant Guidance Managers ==<br />
<br />
The role of the Assistant Guidance Managers is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Alicia de'Solette<br />
* Krcik88<br />
* Spanky Ikkala<br />
* Ulfric Beldrulf<br />
* Uncertain Fate<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#Personnel Officers|Personnel Officers]] may be Assistant Guidance Managers or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will restore you titles. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.<br />
<br />
Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.<br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of title suspension, Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=66645Archive:Student Guidance Department2014-03-19T17:44:46Z<p>Hannibal barcca: /* List of Student Advisors */</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Assistant Guidance Managers ==<br />
<br />
The role of the Assistant Guidance Managers is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Alicia de'Solette<br />
* Krcik88<br />
* Spanky Ikkala<br />
* Ulfric Beldrulf<br />
* Uncertain Fate<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#Personnel Officers|Personnel Officers]] may be Assistant Guidance Managers or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will restore you titles. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.<br />
<br />
Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.<br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of title suspension, Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=57328Archive:Student Guidance Department2013-09-06T12:31:52Z<p>Hannibal barcca: Replaced all instances of Student Guidance Assistant with Assistant Guidance Manager</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Assistant Guidance Managers ==<br />
<br />
The role of the Assistant Guidance Managers is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
[[BobbyRush]] is some British git who is very active in a number of aspects of the Uni, and is also a Teacher. You can find him doing almost anything from PvP to running Incursions and missioning.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Laura Karpinski<br />
* Rodrigo Rosenthal<br />
* Gravedom Tishari<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#List of current Personnel Officers|Personnel Officers]] may be Assistant Guidance Managers or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#List of current Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will restore you titles. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.<br />
<br />
Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.<br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of title suspension, Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=57163Archive:Student Guidance Department2013-09-01T16:04:19Z<p>Hannibal barcca: /* I've lost Titles and my case is resolved. When do I get them back? */</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Student Guidance Assistants ==<br />
<br />
The role of the Student Guidance Assistants is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
[[BobbyRush]] is some British git who is very active in a number of aspects of the Uni, and is also a Teacher. You can find him doing almost anything from PvP to running Incursions and missioning.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Laura Karpinski<br />
* Rodrigo Rosenthal<br />
* Gravedom Tishari<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#List of current Personnel Officers|Personnel Officers]] may be Student Guidance Assistants or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#List of current Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will restore you titles. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.<br />
<br />
Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.<br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of title suspension, Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=57162Archive:Student Guidance Department2013-09-01T15:59:51Z<p>Hannibal barcca: /* I've broken a Rule or have caused other trouble. What can I expect? */</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Student Guidance Assistants ==<br />
<br />
The role of the Student Guidance Assistants is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
[[BobbyRush]] is some British git who is very active in a number of aspects of the Uni, and is also a Teacher. You can find him doing almost anything from PvP to running Incursions and missioning.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Laura Karpinski<br />
* Rodrigo Rosenthal<br />
* Gravedom Tishari<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#List of current Personnel Officers|Personnel Officers]] may be Student Guidance Assistants or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#List of current Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back. <br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=57161Archive:Student Guidance Department2013-09-01T15:58:53Z<p>Hannibal barcca: /* I screwed up with the WSOP. What can I expect? */</p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Student Guidance Assistants ==<br />
<br />
The role of the Student Guidance Assistants is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
[[BobbyRush]] is some British git who is very active in a number of aspects of the Uni, and is also a Teacher. You can find him doing almost anything from PvP to running Incursions and missioning.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Laura Karpinski<br />
* Rodrigo Rosenthal<br />
* Gravedom Tishari<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#List of current Personnel Officers|Personnel Officers]] may be Student Guidance Assistants or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#List of current Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back. <br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=57159Archive:Student Guidance Department2013-09-01T15:07:25Z<p>Hannibal barcca: </p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Student Guidance Assistants ==<br />
<br />
The role of the Student Guidance Assistants is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
[[BobbyRush]] is some British git who is very active in a number of aspects of the Uni, and is also a Teacher. You can find him doing almost anything from PvP to running Incursions and missioning.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Laura Karpinski<br />
* Rodrigo Rosenthal<br />
* Gravedom Tishari<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#List of current Personnel Officers|Personnel Officers]] may be Student Guidance Assistants or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#List of current Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may receive an [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. While this title is applied any other Title progression will be suspended. <br />
*You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back. <br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
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It does take a Director to apply titles so always be patient.<br />
<br />
Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
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<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=57086Archive:Student Guidance Department2013-08-29T15:26:30Z<p>Hannibal barcca: </p>
<hr />
<div>''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
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'''About the person:''' Data missing. <br />
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'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
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|}<br />
<br />
== Student Guidance Assistants ==<br />
<br />
The role of the Student Guidance Assistants is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
[[BobbyRush]] is some British git who is very active in a number of aspects of the Uni, and is also a Teacher. You can find him doing almost anything from PvP to running Incursions and missioning.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
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Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
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=== List of Student Advisors ===<br />
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* Laura Karpinski<br />
* Rodrigo Rosenthal<br />
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<br><br />
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== Are Personnel Officers also Student Guidance Department staff? ==<br />
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Although some [[Personnel Department#List of current Personnel Officers|Personnel Officers]] may be Student Guidance Assistants or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#List of current Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
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<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
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<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
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''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
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<br><br />
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== I screwed up with the WSOP. What can I expect? ==<br />
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When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
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<br />
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In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may receive an [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. While this title is applied any other Title progression will be suspended. <br />
*You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
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<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
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If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
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<br><br />
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== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back. <br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=EVE_University_Management&diff=57085EVE University Management2013-08-29T14:39:58Z<p>Hannibal barcca: /* Student Guidance Manager */</p>
<hr />
<div>''This article is about the CEO, Directors, and Managers of EVE University. For the general functionality of CEOs and Directors in player corporations, see [[Corporation (Corp Mechanics)]].''<br />
<br />
The management of [[EVE University]] is appointed as a [[wikipedia:Meritocracy|meritocracy]], using demonstrated ability to select staff. <br />
<br />
The University has six distinct divisions, all under overall control of the CEO [[Azmodeus Valar]]. These are [[Education Department|Education]], [[Human Resources Department|Human Resources]], [[Logistics Division|Logistics]], [[Public Relations Department|Public Relations]], [[Special Projects Department|Special Projects]], and [[Student Advocate|Student Advocacy]].<br />
<div style="float:right; width:250px; font-size:80%; line-height:125%; list-style-type:none; text-indent:0in; margin-left:0px; padding:0.5em;">__TOC__</div> <br />
= Chief Executive Officer =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:AzmoValar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Azmodeus Valar]]'''</big> <br />
'''About the role:''' The CEO oversees the general day-to-day running of the University, setting the general direction and making decisions which affect the whole group. This post has various departments reporting to it including Human Resources, Education, Logistics and Public Relations, as well as Special Projects. <br />
<br />
'''About the person:''' Azmodeus Valar has been a pilot since April of 2007, joining the University the following fall. He was appointed Hangar Manager the following summer, and promoted to Dir Logistics the Fall of 2008. He is trained as a PVP pilot, but somehow got the job of building things. It is believed he has alternate personalities in various other aspects of the game. <br />
|}<br />
<br />
== Director of Education ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Bairfhionn_Isu.jpg|thumb|left|128px]]<br />
| valign="top" | <big>'''[[User:Bairfhionn Isu|Bairfhionn Isu]]'''</big> <br />
'''About the role:''' The Director of Education oversees the core business of EVE University, training new players. He decides on the overall strategies to maximise the educational side of EVE University. He manages the training department (classes), events department and mentoring department and ensures operations in these departments are running smoothly. <br />
<br />
'''About the person:''' After [[User:Neville Smit|Neville Smit]] stepped down to finally undock, [[User:Bairfhionn Isu|Bairfhionn Isu]] took over as the Director of Education. After being the Events Manager for 9 months she accepted the offer to join the Directorship. Not much is known about what she does besides directoring but she can be seen in fleets or hunting pirates now and then, making them cry.<br />
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'''Reports to:''' [[CEO]] <br />
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|}<br />
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=== Teaching Director ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NevilleSmit.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Neville_Smit|Neville Smit]]'''</big><br />
'''About the role:''' The Teaching Director oversees [[Teaching Classes at Eve University|recruiting and development of UNI teachers]], organizing guest lectures, scheduling classes, and developing [[Eve University Class Library|recorded training classes]], the [[:Category:Syllabi|Syllabus Library]] and related [[:Category:Guides|player guides]] on the EVE University wiki. <br />
<br />
'''About the person:''' Neville Smit discovered the UNI very early in his career, and immediately became obsessed with collecting [[Titles Within Eve University|titles]], in order to feed his insatiable ego. In love with the sound of his own voice, he lectures frequently in UNI-sponsored [[Eve University Class_Library|classes]], even if no one shows up. An admitted carebear, Neville is a master at getting in on killmails while flying in the shadows of far superior pilots, resulting in an impressive-looking but ultimately hollow efficiency ratio. His only redeeming quality is his dedication to providing quality education services to his fellow UNIs.<br />
<br />
'''Teaching Managers:''' [[Annaka Hansen|Annaka Hansen]], [[Tycho Fourane|Tycho Fourane]]<br />
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'''Reports to:''' [[Director of Education]] <br />
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|}<br />
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=== Mentor Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Haxxi.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Haxxi|Haxxi]]'''</big> <br />
'''About the role:''' On request, EVE University provides members with individualized coaching and mentoring from experienced UNI Graduates. The Mentor Manager is responsible for ensuring that this [[Mentor Program]] runs smoothly and efficiently. <br />
<br />
'''About the person:''' Haxxi joined EVE University in November 2009 after a short and turbulent week. EVE University gave him a home and helped him a lot with the harsh and dark space called New Eden. After a short while, he joined the ILN in which he's still serving. In October 2010, Haxxi decided to give something back to the UNI and joined the mentor team. After a short time, he got promoted to an assistant mentor manager. In June 2011, Haxxi was recognized for his good work by being promoted to head of the mentor program.<br />
<br />
'''Assistants:''' [[User:Morgrell|Morgrell]] and [[User:Polarina|Polarina]]<br />
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'''Reports to:''' [[Director of Education]] <br />
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|}<br />
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=== Events Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br> <br />
| valign="top" | [[Image:Qato_Vollan_new.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Qato Vollan]]'''</big> <br />
'''About the role:''' The Events Manager oversees the [[Events Department]], including the scheduling of special events, recruiting Events Coordinators, and supporting students in developing and running their own events.<br />
<br />
'''About the person:''' Qato returned to the Events Manager position having served as Teaching Manager and failing at a career in motorcycle stunt riding. He enjoys a ginnantonix, not crashing, and getting people to blow each other up. Qato is ably assisted by [[User:Sketchy mcgillis|Sketchy McGillis]].<br><br />
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'''Reports to:''' [[Director of Education]] <br />
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|}<br />
<br />
== Director of Human Resources ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Marius.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Marius Labo|Marius Labo]]'''</big> <br />
'''About the role:''' The Director of [[Human Resources Department|Human Resources (HR)]] oversees the enrollment of University students both new and old with both the [[Personnel Department]] and [[Student Guidance Department]] falling under his/her remit. The role also includes reviewing student status and promotions via the [[Titles|Titles Department]] as well as offering guidance and training (or help training) new volunteers in assisting with these departments. <br />
<br />
'''About the person:''' Marius began his life as a Unista in December of 2010 after waiting a gruelling 19 days in the dreaded Queue. He volunteered for the ILN shortly after that and became a Lamb in Battle Group I "The Black Sheep". Shortly after that he volunteered to become a recruiter for the University. With the help of BG1 Training officers, especially Sam Seraph, "Mad Dog" Marius was soon promoted to Ensign and was kicked out of the Lamb barracks by Sam himself. If anyone at the barracks in CBT comes across care packages of cookies please forward them on to the rightful addressee. Marius established himself as a solid Personnel Officer and was soon promoted to Senior Personnel Officer, and much to his contemporaries' dismay, to Assistant Personnel Manager. In August of 2011 he was foolish enough to take on the position of Student Relations Manager. In December 2012, just 10 days shy of his second anniversary in the Uni Marius was appointed to his current position as Director of Human Resources. It is said that there are always two Sith, one Master and one Apprentice. Contrary to popular belief, Marius is not syphoning off Uni R & D funds to find a way to mount Strip Miners onto his beloved Catalyst.<br />
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'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Personnel Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Rose_Chanlin.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Rose Chanlin]]'''</big> <br />
'''About the role:''' The Personnel Manager oversees the group of [[Personnel_Department#List_of_current_Personnel_Officers|25+ volunteers]] that make up the [[Personnel Department]], the job of whom it is to put aside their time to filter University applicants, ensuring that only those who fit with E-UNI's mission and moral code are permitted entry. Tasks involve creating and updating recruitment policies, managing staff (bringing new Personnel Officers in, seeing that inactive POs are taken out, training new POs, promoting experienced POs etc.), monitoring recruitment activity, policing the University's public channel and, perhaps most importantly, defending the recruitment cookies. <br />
<br />
'''About the person:''' Information not yet available.<br />
<br />
'''Assistants:''' [[Turlough Dominian]],[[Laura Karpinski]], and [[Bates Larsson]]<br />
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'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
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|}<br />
<br />
=== Student Guidance Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Likes to guide people. Which is fortuitous, since that is what this job entails.<br />
<br />
'''Assistants:''' [[BobbyRush|BobbyRush]]<br />
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'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
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|}<br />
<br />
=== Director of Titles and Honors ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Kaein Soturus.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Kaein Soturus|Kaein Soturus]]'''</big> <br />
'''About the role:''' The Director of Titles and Honors is responsible for processing title applications with the aid of the staff within the [[Titles|Titles Department]], conducting relevant security and background checks before clearing a title application that they or other directors can then action. <br />
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'''About the person:''' Likes to title things. Which is fortuitous, since that is what this job entails.<br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Director of Logistics ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Turhan Bey.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Turhan Bey|Turhan Bey]]'''</big> <br />
'''About the role:''' The [[Logistics Division|Logistics Division]] is made of 6 main sections (POS Operations, Research, Production, Hangar Management, Reimbursement, and Market). Each section has a distinct focus, and all of them work in harmony on multiple projects. The Logistics Director is responsible for coordinating the actions of all 6 sections, and ensuring that each is fulfilling its responsibilities. He/She sets policy for the Department, appoints section managers, acts as a liaison to other departments, and serves as a Director for the university as a whole. The Freighter Production project, Ship replacement project, Refining program, copying program, and BYOM program are directly under the supervision of the Logistics Director instead of assigned to a distinct department. <br />
<br />
'''About the person:''' Data eaten by small rat named Steve. <br />
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'''Reports to:''' [[CEO]] <br />
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|}<br />
<br />
=== Director of Starbase Operations ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NoAvatar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:N/A|N/A]]'''</big> <br />
'''About the role:''' Maintains the [[POS]], used for research by the members. <br />
<br />
'''About the person:''' POS? What POS?<br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Reimbursement Manager===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[File:DavidMatsuda.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:David Matsuda|David Matsuda]]'''</big> <br />
'''About the role:''' Oversees the [[Ship_Replacement_Program|Ship Replacement Program]] and [[The_Implants_Program|+3 Implants Program]]. <br />
<br />
'''About the person:''' Likes to reimburse things. Which is fortuitous, since that's what this job entails.<br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Hangar Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:OspreyPrime.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:OspreyPrime|OspreyPrime]]'''</big> <br />
'''About the role:''' In charge of maintaining stocks in corporate hangars. <br />
<br />
'''About the person:''' Information not yet available. <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Market Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Cervator.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Cervator|Cervator]]'''</big> <br />
'''About the role:''' Responsible for maintaining the PYOS program. <br />
<br />
'''About the person:''' Cervator joined New Eden around August 2009 and EVE University shortly after that. He enjoys a strange satisfaction from organizing things, so he turned out to be a perfect fit for the Logistics Department. Cervator established the PYOS program with direction from Azmodeus Valar, which provides T1 ships at cost to students for ISK (similar to how BYOM does it for minerals).<br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
== Director of Public Relations ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Irdalth Delrar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Irdalth Delrar|Irdalth Delrar]]'''</big> <br />
'''About the role:''' The Director of Public Relations is responsible for dealing with they day to day management all the Uni's public resources as well as dealing with third party contacts and news. <br />
<br />
'''About the person:''' Irdalth Delrar started as the alt of [[Keleth Delrar]], part of the Uni since 2006. As many of the other directors, Keleth started as an RO, when he left to 0.0, and Irdalth took his place, moving from RO to mining manager to teacher, when finally, 3 years later, his Jedi mind-tricks convinced Lord Kelduum to take him as an apprentice. <br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Diplomatic Director ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Bashir.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Bashir]]'''</big> <br />
'''About the role:''' The Diplomatic Director coordinates Ivy League's diplomats and acts as a point of contact for organizations outside of Ivy League who have questions about standings. <br />
<br />
'''About the person:''' I've played eve on and off (and off and on) for quite some time, I remember the dark early days of eve with no skill queue and no "warp to 0 on gates", I enjoy putting some knowledge back into the game and the Uni.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
'''Staff List Can be found at:''' [[Diplomacy Department]]<br />
<br />
|}<br />
<br />
=== Forum Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Smoogle.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Smoogle|Smoogle]]'''</big> <br />
'''About the role:''' The forum manager is responsible for day-to-day management of the E-UNI forum, dealing with forum moderation where needed, resetting user passwords, and assuring the quality of image-macro responses. <br />
<br />
'''About the person:''' Smoogle has been around for a while now, with a near-complete lack of training focus and more than a couple hiatus periods. Finally failed at avoiding responsibility. Has not yet managed to ban everyone.<br />
As far as fixing accounts? His attempts to develop psychic powers have so far failed, so it is recommended that you include more information as opposed to less. For example, if you need an email changed, try including email addresses, both old and new.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
=== Wiki Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:MirandaMcLaughlin.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Miranda McLaughlin|Miranda McLaughlin]]'''</big> <br />
'''About the role:''' The Wiki Manager's role is to patrol all wiki changes and identify and deal with any inappropriate edits to UniWiki as needed. <br />
<br />
'''About the person:''' TBC <br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
=== Media Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NoAvatar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Post Vacant]]'''</big> <br />
'''About the role:''' The Media Manager looks after the news content on [http://www.eveuniversity.org eveuniversity.org] writing articles detailing what has been going on in E-UNI, as well as running the official E-UNI Twitter and Facebook pages. <br />
<br />
'''About the person:''' This position is currently vacant. For some reason, whomever takes this job falls to some ill fate, leading many to think it has been cursed by an ancient [http://wiki.eveonline.com/en/wiki/Takmahl Takmahl] artifact, discovered by a previous UNI Media Manager and who promptly vanished in a puff of smoke.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
== Director of Special Projects ==<br />
<br />
{|<br />
|-<br />
<br />
| valign="top" | [[Image:Frood Frooster.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Frood Frooster|Frood Frooster]]'''</big> <br />
'''About the role:''' Oversees the special projects [[Low-Sec Campus]] • [[Nullsec Campus]] • [[Wormhole Campus]] • [[Project Solitude]] • [[Ivy League Navy]] • [[Intel Department]] and works to coordinate PVP across the entire University. <br />
<br />
'''About the person:''' Mostly harmless<br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== ILN Manager / Admiral ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Croixant_portrait.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Croixant]]'''</big> <br />
'''About the role:''' The ILN admiral is responsible for the [[ILN]]<br />
<br />
'''About the person:''' Likes to blow things up. Also moonlights as The Most Interesting Man in the World.<br />
<br />
'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
<br />
|}<br />
<br />
=== Intel Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Achanei Belvar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Achanei Belvar|Achanei Belvar]]'''</big> <br />
'''About the role:''' The Intel Manager communicates with the network of alumni and other E-UNI supporters regarding any intelligence they may have. He is also responsible for maintaining the various intel systems provided to members which track external and internal threats.<br />
<br />
'''About the person:''' I like torches, pitchforks, stakes and long walks on the beach.<br />
<br />
'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
<br />
|}<br />
<br />
=== Guest FC Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Korr'Tanas.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Korr'Tanas]]'''</big> <br />
'''About the role:''' The Guest FC Manager coordinates the guest FC program and acts as point of contact for guest FCs. <br />
<br />
'''About the person:''' Korr is really old and has aged well.<br />
<br />
'''Reports to:''' technically to the [[Management#Director_of_Special_Projects|Director of Special Projects]] but actually Frood is Korr's devote servant and will do his bidding<br />
<br />
|}<br />
<br />
== Student Advocate ==<br />
<br />
{|<br />
|-<br />
<br />
| valign="top" | [[Image:NoAvatar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Post Vacant]]'''</big> <br />
'''About the role:''' The [[Student Advocate]] is a manager chosen to essentially function as a mediator, addressing issues at student level before they escalate to the point where a director should need to get involved. They are a point of contact for the student body, acting much like EVE's CSM in that they try to filter through the popular issues and bring the important ones to the attention of the directorate. The [[Student Advocate]] can also be considered the "voice" of the students, acting on their behalf in dealings with the directorate. Have you got an issue or a complaint with someone? Then the Student Advocate is the person you should speak to.<br />
<br />
'''About the person:''' <br />
<br />
'''Reports to:''' [[CEO]]<br />
<br />
|}<br />
<br />
= EVE University Founder =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Morning Maniac.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Morning Maniac]]'''</big> <br />
I founded EVE University to create a place where new players could get together and be appreciated for who they were. Classes and doing things together were important but nothing was, and is, more important than the positive attitude towards new players. <br />
<br />
In the first three years I clocked about 4000 hours logged-in in the service of the University. After some real life changes my available free time was greatly reduced but I could rely on a great team of directors and managers to run the Uni. In the last three years I was mainly concerned with extinguishing fires and the occasional directorship drama, but fortunately for me and everyone involved these issues have become less frequent and intense. The current leadership is stable and doing well, and they seem to share my vision of what the University should be and they work hard to shape it as such, with all the limitations of the game and the people in it. <br />
<br />
More changes in my real life have resulted in even less EVE time and as a result I feel now removed from the game. Because of that I have decided that it is in the best interest of EVE University that I resign from my CEO position. I have asked Kelduum to succeed me and he has accepted the job. <br />
<br />
What does this mean for the University and its members? Well, nothing. It means that now the formal power will be with the person who has already been in charge for a long time. I trust that Kelduum and the rest of the leadership will continue to run and build the University as they have done in the past. If they should decide to take another route then that's fine too. <br />
<br />
As for me? I hope to stay a member of the University. If and when I have time I would like to log in and just join the chat with the new guys. The enthusiasm of new players is what I always enjoy most about EVE. Besides, there is always a lot to learn in EVE. <br />
<br />
Finally, I would like to thank everyone for putting your trust in me. When I founded the Uni I had no idea where it would go. Where we are today is far beyond anything I could have imagined. I have learned so much, I have met amazing people and had a great time. All thanks to you, members past and present of EVE University. <br />
<br />
|}<br />
<br />
= Directors Emeriti =<br />
<br />
The following were once directors E-UNI who have stepped down from their positions and while they no longer hold any official authority, their considerable knowledge and history is still called upon from time to time, and their input is welcome in E-UNI management discussions. <br />
<br />
*[[Irrilian]] <br />
*[[Bruno Bonner]] <br />
*[[Finraer]] <br />
*[[Kassie Kelmar]] <br />
*[[Dookagalla]] <br />
*[[Kodell]] <br />
*[[Morning Maniac]] - EVE University founder<br />
*[[Miraki Alsento]] <br />
*[[METADOG]] <br />
*[[Dierdra Vaal]] <br />
*[[Korr'Tanas]] - was never technically a director, but served 9 months as [[Student Relations Manager]] among near 3 years of other solid Uni contributions, [http://forum.eveuniversity.org/viewtopic.php?p=325009#p325009 earning him the same honor] <br />
*[[Kyrlin DiShai]] <br />
*[[Storiim Tsovoran]] <br />
*[[BladeHeart]] - like Korr'tanas, never technically a director, but a long serving and valued member of staff who held several management positions, including [[Recruitment Manager]] and [[Student Relations Manager]].<br />
*[[User:Neville_Smit|Neville Smit]] - [http://youtu.be/UPw-3e_pzqU "Just when I thought I was out, they pull me back in."]<br />
*[[User:Silentbrick|Silentbrick]]<br />
*[[User:Ubercado|Ubercado]]<br />
*[[User:Gibson thunderbird|Gibson Thunderbird]] - Best of luck, Gibson - where ever you are. We miss you.<br />
*[[Darian Reymont]]<br />
*[[Kelduum Revaan]] - Former CEO<br />
<br />
[[Category:Eve_University]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=User:Jim_parsons&diff=55023User:Jim parsons2013-06-19T01:13:12Z<p>Hannibal barcca: </p>
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<div>This page has been Policed.<br />
<br />
[[File:Royal-canadian-mounted-police-steroids.jpg+rcmp.jpg]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=User:Jim_parsons&diff=54862User:Jim parsons2013-06-15T11:43:58Z<p>Hannibal barcca: Protected "User:Jim parsons" ([edit=sysop] (indefinite) [move=sysop] (indefinite))</p>
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<div>This page has been deleted by Hannibal Barcca.</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=51839Archive:Student Guidance Department2013-04-14T13:53:12Z<p>Hannibal barcca: /* List of Student Advisors */</p>
<hr />
<div>''This article is about the Student Guidance Department and how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Student Guidance Assistants ==<br />
<br />
The role of the Student Guidance Assistants is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=14856 Shegunna Blow] Shegunna Blow is very active in the Uni as a Diplomat, Teacher, and very notably as the current Event Host for the [[Low-Sec Camp]]. Shegunna is most active in the America's timezone and mainly on weekends.<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=28981 BobbyRush] BobbyRush is some British git who is very active in a number of aspects of the Uni, and is also a Teacher. You can find him doing almost anything from PvP to running Incursions and missioning.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Laura Karpinski<br />
* Tobias Checkov<br />
* Turlough Dominian<br />
<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#List of current Personnel Officers|Personnel Officers]] may be Student Guidance Assistants or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#List of current Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may receive an [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. While this title is applied any other Title progression will be suspended. <br />
*You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back. <br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=EVE_University_Management&diff=51276EVE University Management2013-04-06T22:27:51Z<p>Hannibal barcca: /* Student Guidance Manager */</p>
<hr />
<div>''This article is about the CEO, Directors, and Managers of EVE University. For the general functionality of CEOs and Directors in player corporations, see [[Corporation (Corp Mechanics)]].''<br />
<br />
The management of [[EVE University]] is appointed as a [[wikipedia:Meritocracy|meritocracy]], using demonstrated ability to select staff. <br />
<br />
The University has six distinct divisions, all under overall control of the CEO [[Azmodeus Valar]]. These are [[Education Department|Education]], [[Human Resources Department|Human Resources]], [[Logistics Department|Logistics]], [[Public Relations Department|Public Relations]], [[Special Projects Department|Special Projects]], and [[Student Advocate|Student Advocacy]].<br />
<div style="float:right; width:250px; font-size:80%; line-height:125%; list-style-type:none; text-indent:0in; margin-left:0px; padding:0.5em;">__TOC__</div> <br />
= Chief Executive Officer =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:AzmoValar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Azmodeus Valar]]'''</big> <br />
'''About the role:''' The CEO oversees the general day-to-day running of the University, setting the general direction and making decisions which affect the whole group. This post has various departments reporting to it including Human Resources, Education, Logistics and Public Relations, as well as Special Projects. <br />
<br />
'''About the person:''' Azmodeus Valar has been a pilot since April of 2007, joining the University the following fall. He was appointed Hangar Manager the following summer, and promoted to Dir Logistics the Fall of 2008. He is trained as a PVP pilot, but somehow got the job of building things. It is believed he has alternate personalities in various other aspects of the game. <br />
|}<br />
<br />
== Director of Education ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Bairfhionn_Isu.jpg|thumb|left|128px]]<br />
| valign="top" | <big>'''[[User:Bairfhionn Isu|Bairfhionn Isu]]'''</big> <br />
'''About the role:''' The Director of Education oversees the core business of EVE University, training new players. He decides on the overall strategies to maximise the educational side of EVE University. He manages the training department (classes), events department and mentoring department and ensures operations in these departments are running smoothly. <br />
<br />
'''About the person:''' After [[User:Neville Smit|Neville Smit]] stepped down to finally undock, [[User:Bairfhionn Isu|Bairfhionn Isu]] took over as the Director of Education. After being the Events Manager for 9 months she accepted the offer to join the Directorship. Not much is known about what she does besides directoring but she can be seen in fleets or hunting pirates now and then, making them cry.<br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Teaching Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NevilleSmit.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Neville_Smit|Neville Smit]]'''</big><br />
'''About the role:''' The Teaching Manager oversees [[Teaching Classes at Eve University|recruiting and development of UNI teachers]], organizing guest lectures, scheduling classes, and developing [[Eve University Class Library|recorded training classes]], the [[:Category:Syllabi|Syllabus Library]] and related [[:Category:Guides|player guides]] on the EVE University wiki. <br />
<br />
'''About the person:''' Neville Smit discovered the UNI very early in his career, and immediately became obsessed with collecting [[Titles Within Eve University|titles]], in order to feed his insatiable ego. In love with the sound of his own voice, he lectures frequently in UNI-sponsored [[Eve University Class_Library|classes]], even if no one shows up. An admitted carebear, Neville is a master at getting in on killmails while flying in the shadows of far superior pilots, resulting an an impressive-looking but ultimately hollow efficiency ratio. His only redeeming quality is his dedication to providing quality education services to his fellow UNIs.<br />
<br />
'''Assistant:''' [[Annaka Hansen|Annaka Hansen]]<br />
<br />
'''Reports to:''' [[Director of Education]] <br />
<br />
|}<br />
<br />
=== Mentor Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Haxxi.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Haxxi|Haxxi]]'''</big> <br />
'''About the role:''' On request, EVE University provides members with individualized coaching and mentoring from experienced UNI Graduates. The Mentor Manager is responsible for ensuring that this [[Mentor Program]] runs smoothly and efficiently. <br />
<br />
'''About the person:''' Haxxi joined EVE University in November 2009 after a short and turbulent week. EVE University gave him a home and helped him a lot with the harsh and dark space called New Eden. After a short while, he joined the ILN in which he's still serving. In October 2010, Haxxi decided to give something back to the UNI and joined the mentor team. After a short time, he got promoted to an assistant mentor manager. In June 2011, Haxxi was recognized for his good work by being promoted to head of the mentor program.<br />
<br />
'''Assistants:''' [[User:Morgrell|Morgrell]] and [[User:Polarina|Polarina]]<br />
<br />
'''Reports to:''' [[Director of Education]] <br />
<br />
|}<br />
<br />
=== Events Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br> <br />
| valign="top" | [[Image:Qato_Vollan_new.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Qato Vollan]]'''</big> <br />
'''About the role:''' The Events Manager oversees the [[Events Department]], including the scheduling of special events, recruiting Events Coordinators, and supporting students in developing and running their own events.<br />
<br />
'''About the person:''' Qato returned to the Events Manager position having served as Teaching Manager and failing at a career in motorcycle stunt riding. He enjoys a ginnantonix, not crashing, and getting people to blow each other up. Qato is ably assisted by [[User:Sketchy mcgillis|Sketchy McGillis]].<br><br />
<br />
'''Reports to:''' [[Director of Education]] <br />
<br />
|}<br />
<br />
== Director of Human Resources ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Marius.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Marius Labo|Marius Labo]]'''</big> <br />
'''About the role:''' The Director of [[Human Resources Department|Human Resources (HR)]] oversees the enrollment of University students both new and old with both the [[Personnel Department]] and [[Student Guidance Department]] falling under his/her remit. The role also includes reviewing student status and promotions via the [[Titles|Titles Department]] as well as offering guidance and training (or help training) new volunteers in assisting with these departments. <br />
<br />
'''About the person:''' Marius began his life as a Unista in December of 2010 after waiting a gruelling 19 days in the dreaded Queue. He volunteered for the ILN shortly after that and became a Lamb in Battle Group I "The Black Sheep". Shortly after that he volunteered to become a recruiter for the University. With the help of BG1 Training officers, especially Sam Seraph, "Mad Dog" Marius was soon promoted to Ensign and was kicked out of the Lamb barracks by Sam himself. If anyone at the barracks in CBT comes across care packages of cookies please forward them on to the rightful addressee. Marius established himself as a solid Personnel Officer and was soon promoted to Senior Personnel Officer, and much to his contemporaries' dismay, to Assistant Personnel Manager. In August of 2011 he was foolish enough to take on the position of Student Relations Manager. In December 2012, just 10 days shy of his second anniversary in the Uni Marius was appointed to his current position as Director of Human Resources. It is said that there are always two Sith, one Master and one Apprentice. Contrary to popular belief, Marius is not syphoning off Uni R & D funds to find a way to mount Strip Miners onto his beloved Catalyst.<br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Personnel Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Joha_black.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Joha M'raadu]]'''</big> <br />
'''About the role:''' The Personnel Manager oversees the group of [[Personnel_Department#List_of_current_Personnel_Officers|25+ volunteers]] that make up the [[Personnel Department]], the job of whom it is to put aside their time to filter University applicants, ensuring that only those who fit with E-UNI's mission and moral code are permitted entry. Tasks involve creating and updating recruitment policies, managing staff (bringing new Personnel Officers in, seeing that inactive POs are taken out, training new POs, promoting experienced POs etc.), monitoring recruitment activity, policing the University's public channel and, perhaps most importantly, defending the recruitment cookies. <br />
<br />
'''About the person:''' Joha has joined the capsuleers in summer 2011 and E-UNI shortly after. He then volunteered for Personnel Officer position and worked his way up to Personnel Manager within a year. Joha values every PO in the department and recognizes their work and would defend them with his pod. This would be also hard to see, since Joha has been training up his [[Station Spinning]] for quite some time. He is generally open for laughs but also pretty serious when it comes to the department.<br />
<br />
'''Assistants:''' [[User:Sketchy mcgillis|Sketchy McGillis]], [[Jessan Makanen]], [[Rose Chanlin]]<br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
=== Student Guidance Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Likes to guide people. Which is fortuitous, since that is what this job entails.<br />
<br />
'''Assistants:''' [[User:Shegunna Blow|Shegunna Blow]], [[BobbyRush|BobbyRush]]<br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
=== Titles Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Kaein Soturus.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Kaein Soturus|Kaein Soturus]]'''</big> <br />
'''About the role:''' The Titles Manager is responsible for processing title applications with the aid of [[Titles Department|Titles Staff]], conducting relevant security and background checks before handing a title application to the directors in order to be applied. <br />
<br />
'''About the person:''' Likes to title things. Which is fortuitous, since that is what this job entails.<br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Director of Logistics ==<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Turhan Bey.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Turhan Bey|Turhan Bey]]'''</big> <br />
'''About the role:''' The [[Logistics Department|Logistics Department]] is made of 6 main sections (POS Operations, Research, Production, Hangar Management, Reimbursement, and Market). Each section has a distinct focus, and all of them work in harmony on multiple projects. The Logistics Director is responsible for coordinating the actions of all 6 sections, and ensuring that each is fulfilling its responsibilities. He/She sets policy for the Department, appoints section managers, acts as a liaison to other departments, and serves as a Director for the university as a whole. The Freighter Production project, Ship replacement project, Refining program, copying program, and BYOM program are directly under the supervision of the Logistics Director instead of assigned to a distinct department. <br />
<br />
'''About the person:''' Data eaten by small rat named Steve. <br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Director of Starbase Operations ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Eskona Runningstar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Eskona Runningstar|Eskona Runningstar]]'''</big> <br />
'''About the role:''' Maintains the [[POS]], used for research by the members. <br />
<br />
'''About the person:''' No one knows anything about Eskona, really.<br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Production Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:OspreyPrime.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[OspreyPrime]]'''</big> <br />
'''About the role:''' Produces all items used in the University. <br />
<br />
'''About the person:''' Likes to build things. Which is fortuitous, since that's what this job entails.<br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Reimbursement Manager===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[File:DavidMatsuda.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:David Matsuda|David Matsuda]]'''</big> <br />
'''About the role:''' Oversees the [[Ship_Replacement_Program|Ship Replacement Program]] and [[The_Implants_Program|+3 Implants Program]]. <br />
<br />
'''About the person:''' Likes to reimburse things. Which is fortuitous, since that's what this job entails.<br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Hangar Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Turhan Bey.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Turhan Bey|Turhan Bey]]'''</big> <br />
'''About the role:''' In charge of maintaining stocks in corporate hangars. <br />
<br />
'''About the person:''' Data eaten by small rat named Steve. <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Market Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Cervator.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Cervator|Cervator]]'''</big> <br />
'''About the role:''' Responsible for maintaining the PYOS program. <br />
<br />
'''About the person:''' Cervator joined New Eden around August 2009 and EVE University shortly after that. He enjoys a strange satisfaction from organizing things, so he turned out to be a perfect fit for the Logistics Department. Cervator established the PYOS program with direction from Azmodeus Valar, which provides T1 ships at cost to students for ISK (similar to how BYOM does it for minerals) <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
== Director of Public Relations ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Irdalth Delrar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Irdalth Delrar|Irdalth Delrar]]'''</big> <br />
'''About the role:''' The Director of Public Relations is responsible for dealing with they day to day management all the Uni's public resources as well as dealing with third party contacts and news. <br />
<br />
'''About the person:''' Irdalth Delrar started as the alt of [[Keleth Delrar]], part of the Uni since 2006. As many of the other directors, Keleth started as an RO, when he left to 0.0, and Irdalth took his place, moving from RO to mining manager to teacher, when finally, 3 years later, his Jedi mind-tricks convinced Lord Kelduum to take him as an apprentice. <br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Diplomatic Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Bashir.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Bashir]]'''</big> <br />
'''About the role:''' The Diplomatic Manager coordinates Ivy League's diplomats and acts as a point of contact for organizations outside of Ivy League who have questions about standings. <br />
<br />
'''About the person:''' I've played eve on and off (and off and on) for quite some time, I remember the dark early days of eve with no skill queue and no "warp to 0 on gates", I enjoy putting some knowledge back into the game and the Uni.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
'''Staff List Can be found at:''' [[Diplomacy Department]]<br />
<br />
|}<br />
<br />
=== Forum Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Smoogle.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Smoogle|Smoogle]]'''</big> <br />
'''About the role:''' The forum manager is responsible for day-to-day management of the E-UNI forum, dealing with forum moderation where needed, resetting user passwords, and assuring the quality of image-macro responses. <br />
<br />
'''About the person:''' Smoogle has been around for a while now, with a near-complete lack of training focus and more than a couple hiatus periods. Finally failed at avoiding responsibility. Has not yet managed to ban everyone.<br />
As far as fixing accounts? His attempts to develop psychic powers have so far failed, so it is recommended that you include more information as opposed to less. For example, if you need an email changed, try including email addresses, both old and new.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
=== Wiki Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:MirandaMcLaughlin.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Miranda McLaughlin|Miranda McLaughlin]]'''</big> <br />
'''About the role:''' The Wiki Manager's role is to patrol all wiki changes and identify and deal with any inappropriate edits to UniWiki as needed. <br />
<br />
'''About the person:''' TBC <br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
=== Media Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NoAvatar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Post Vacant]]'''</big> <br />
'''About the role:''' The Media Manager looks after the news content on [http://www.eveuniversity.org eveuniversity.org] writing articles detailing what has been going on in E-UNI, as well as running the official E-UNI Twitter and Facebook pages. <br />
<br />
'''About the person:''' This position is currently vacant. For some reason, whomever takes this job falls to some ill fate, leading many to think it has been cursed by an ancient [http://wiki.eveonline.com/en/wiki/Takmahl Takmahl] artifact, discovered by a previous UNI Media Manager and who promptly vanished in a puff of smoke.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
== Director of Special Projects ==<br />
<br />
{|<br />
|-<br />
<br />
| valign="top" | [[Image:Frood Frooster.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Frood Frooster|Frood Frooster]]'''</big> <br />
'''About the role:''' Oversees the special projects [[Low-Sec Campus]] • [[Nullsec Campus]] • [[Wormhole Campus]] • [[Project Solitude]] • [[Ivy League Navy]] • [[Intel Department]] and works to coordinate PVP across the entire University. <br />
<br />
'''About the person:''' The mysterious and elusive Frood Frooster lurks in the shadows, doing his assigned duties quietly. He eschews publicity of all kinds, and prefers to work quietly, behind the scenes, plotting the eventual takeover of all of New Eden. <br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Special Projects Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Kriegarman.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Kriegarman]]'''</big> <br />
'''About the role:''' The Special Projects Manager coordinates the various campuses of the Uni.<br />
<br />
'''About the person:''' Likes to lead all the things, has serious megalomaniac tendancies and is a title whore. Enjoys shooting stuff and getting others killed. Wishes he was more like Frood. <br />
<br />
'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
<br />
|}<br />
<br />
=== ILN Manager / Admiral ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Croixant_portrait.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Croixant]]'''</big> <br />
'''About the role:''' The ILN admiral is responsible for the [[ILN]]<br />
<br />
'''About the person:''' Likes to blow things up. Also moonlights as The Most Interesting Man in the World.<br />
<br />
'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
<br />
|}<br />
<br />
=== Intel Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Achanei Belvar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Achanei Belvar|Achanei Belvar]]'''</big> <br />
'''About the role:''' The Intel Manager communicates with the network of alumni and other E-UNI supporters regarding any intelligence they may have. He is also responsible for maintaining the various intel systems provided to members which track external and internal threats.<br />
<br />
'''About the person:''' He is awesome and has to post about himself here if he wants to.<br />
<br />
'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
<br />
|}<br />
<br />
=== Guest Fleet Commander Manager Liaison Dude ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Korr'Tanas.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Korr'Tanas]]'''</big> <br />
'''About the role:''' The Guest Fleet Commander Manager Liaison Dude coordinates the guest FC program and acts as point of contact for guest FCs. <br />
<br />
'''About the person:''' Korr is really old and has aged well.<br />
<br />
'''Reports to:''' technically to the [[Management#Director_of_Special_Projects|Director of Special Projects]] but actually Frood is Korr's devote servant and will do his bidding<br />
<br />
|}<br />
<br />
== Student Advocate ==<br />
<br />
{|<br />
|-<br />
<br />
| valign="top" | [[Image:Bashir.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Bashir]]'''</big> <br />
'''About the role:''' The [[Student Advocate]] is a manager chosen to essentially function as a mediator, addressing issues at student level before they escalate to the point where a director should need to get involved. They are a point of contact for the student body, acting much like EVE's CSM in that they try to filter through the popular issues and bring the important ones to the attention of the directorate. The [[Student Advocate]] can also be considered the "voice" of the students, acting on their behalf in dealings with the directorate. It is for this reason that the [[Student Advocate]] has much the same levels of access as directors, though they lack the in-game powers and roles. Have you got an issue or a complaint with someone? Then the Student Advocate is the person you should speak to.<br />
<br />
'''About the person:''' I've played eve on and off (and off and on) for quite some time, I remember the dark early days of eve with no skill queue and no "warp to 0 on gates", I enjoy putting some knowledge back into the game and the Uni.<br />
<br />
'''Reports to:''' [[CEO]]<br />
<br />
|}<br />
<br />
= EVE University Founder =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Morning Maniac.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Morning Maniac]]'''</big> <br />
I founded EVE University to create a place where new players could get together and be appreciated for who they were. Classes and doing things together were important but nothing was, and is, more important than the positive attitude towards new players. <br />
<br />
In the first three years I clocked about 4000 hours logged-in in the service of the University. After some real life changes my available free time was greatly reduced but I could rely on a great team of directors and managers to run the Uni. In the last three years I was mainly concerned with extinguishing fires and the occasional directorship drama, but fortunately for me and everyone involved these issues have become less frequent and intense. The current leadership is stable and doing well, and they seem to share my vision of what the University should be and they work hard to shape it as such, with all the limitations of the game and the people in it. <br />
<br />
More changes in my real life have resulted in even less EVE time and as a result I feel now removed from the game. Because of that I have decided that it is in the best interest of EVE University that I resign from my CEO position. I have asked Kelduum to succeed me and he has accepted the job. <br />
<br />
What does this mean for the University and its members? Well, nothing. It means that now the formal power will be with the person who has already been in charge for a long time. I trust that Kelduum and the rest of the leadership will continue to run and build the University as they have done in the past. If they should decide to take another route then that's fine too. <br />
<br />
As for me? I hope to stay a member of the University. If and when I have time I would like to log in and just join the chat with the new guys. The enthusiasm of new players is what I always enjoy most about EVE. Besides, there is always a lot to learn in EVE. <br />
<br />
Finally, I would like to thank everyone for putting your trust in me. When I founded the Uni I had no idea where it would go. Where we are today is far beyond anything I could have imagined. I have learned so much, I have met amazing people and had a great time. All thanks to you, members past and present of EVE University. <br />
<br />
|}<br />
<br />
= Directors Emeriti =<br />
<br />
The following were once directors E-UNI who have stepped down from their positions and while they no longer hold any official authority, their considerable knowledge and history is still called upon from time to time, and their input is welcome in E-UNI management discussions. <br />
<br />
*[[Irrilian]] <br />
*[[Bruno Bonner]] <br />
*[[Finraer]] <br />
*[[Kassie Kelmar]] <br />
*[[Dookagalla]] <br />
*[[Kodell]] <br />
*[[Morning Maniac]] <br />
*[[Miraki Alsento]] <br />
*[[METADOG]] <br />
*[[Dierdra Vaal]] <br />
*[[Korr'Tanas]] - was never technically a director, but served 9 months as [[Student Relations Manager]] among near 3 years of other solid Uni contributions, [http://forum.eveuniversity.org/viewtopic.php?p=325009#p325009 earning him the same honor] <br />
*[[Kyrlin DiShai]] <br />
*[[Storiim Tsovoran]] <br />
*[[BladeHeart]] - like Korr'tanas, never technically a director, but a long serving and valued member of staff who held several management positions, including [[Recruitment Manager]] and [[Student Relations Manager]].<br />
*[[User:Neville_Smit|Neville Smit]]<br />
*[[User:Silentbrick|Silentbrick]]<br />
*[[User:Ubercado|Ubercado]]<br />
*[[User:Gibson thunderbird|Gibson Thunderbird]]<br />
*[[Darian Reymont]]<br />
*[[Kelduum Revaan]] Former CEO<br />
<br />
[[Category:Eve_University]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=51275Archive:Student Guidance Department2013-04-06T22:14:51Z<p>Hannibal barcca: /* Student Guidance Assistants */</p>
<hr />
<div>''This article is about the Student Guidance Department and how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Student Guidance Assistants ==<br />
<br />
The role of the Student Guidance Assistants is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=14856 Shegunna Blow] Shegunna Blow is very active in the Uni as a Diplomat, Teacher, and very notably as the current Event Host for the [[Low-Sec Camp]]. Shegunna is most active in the America's timezone and mainly on weekends.<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=28981 BobbyRush] BobbyRush is some British git who is very active in a number of aspects of the Uni, and is also a Teacher. You can find him doing almost anything from PvP to running Incursions and missioning.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* Laura Karpinski<br />
* Tobias Checkov<br />
<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#List of current Personnel Officers|Personnel Officers]] may be Student Guidance Assistants or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#List of current Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may receive an [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. While this title is applied any other Title progression will be suspended. <br />
*You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back. <br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:Policies]]<br />
[[Category:Departments]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=EVE_University_Management&diff=48082EVE University Management2013-02-24T01:25:20Z<p>Hannibal barcca: /* Student Guidance Manager */</p>
<hr />
<div>''This article is about the CEO, Directors, and Managers of EVE University. For the general functionality of CEOs and Directors in player corporations, see [[Corporation (Corp Mechanics)]].''<br />
<br />
The management of [[EVE University]] is appointed as a [[wikipedia:Meritocracy|meritocracy]], using demonstrated ability to select staff. <br />
<br />
The University has six distinct divisions, all under overall control of the CEO [[Kelduum Revaan]] and the Director of Operations [[Azmodeus Valar]] These are [[Education Department|Education]], [[Human Resources Department|Human Resources]], [[Logistics Department|Logistics]], [[Public Relations Department|Public Relations]], [[Special Projects Department|Special Projects]], and [[Student Advocate|Student Advocacy]].<br />
<div style="float:right; width:250px; font-size:80%; line-height:125%; list-style-type:none; text-indent:0in; margin-left:0px; padding:0.5em;">__TOC__</div> <br />
= Chief Executive Officer =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Kelduum Revaan.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Kelduum Revaan]]'''</big> <br />
'''About the role:''' The CEO oversees the general day-to-day running of the University, setting the general direction and making decisions which affect the whole group. This post has various departments reporting to it including Human Resources, Education, Logistics and Public Relations, as well as Special Projects. <br />
<br />
'''About the person:''' Kelduum (a [[wikipedia:mandalorian|mandalorian]] name, meaning 'eternal stronghold') became a [[Capsuleer]] in mid 2006, and after a little while, joined EVE University. After a few short months he became entangled with a few diplomatic negotiations, and eventually became Director of Diplomacy for IVY. In December of 2008 he took over the role of Director of Operations, and in January 2010 the CEO role itself, both of which he carries currently. It is currently unclear what his final goals on New Eden are, however they are believed to include the construction of a gigantic battle-station. <br />
|}<br />
<br />
<br />
= Director of Operations =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:AzmoValar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Azmodeus Valar]]'''</big> <br />
'''About the role:''' The Director Of Operations oversees the general day-to-day running of the University in the absence of the CEO, they set the general direction of the Uni and guide decisions which affect the whole group. This post has all departments reporting to it in the absence of the CEO<br />
<br />
'''About the person:''' Azmodeus Valar has been a pilot since April of 2007, joining the University the following fall. He was appointed Hangar Manager the following summer, and promoted to Dir Logistics the Fall of 2008. He is trained as a PVP pilot, but somehow got the job of building things. It is believed he has alternate personalities in various other aspects of the game. <br />
<br />
|}<br />
<br />
== Director of Human Resources ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Marius.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Marius Labo|Marius Labo]]'''</big> <br />
'''About the role:''' The Director of [[Human Resources Department|Human Resources (HR)]] oversees the enrollment of University students both new and old with both the [[Personnel Department]] and [[Student Guidance Department]] falling under his/her remit. The role also includes reviewing student status and promotions via the [[Titles|Titles Department]] as well as offering guidance and training (or help training) new volunteers in assisting with these departments. <br />
<br />
'''About the person:''' Marius began his life as a Unista in December of 2010 after waiting a gruelling 19 days in the dreaded Queue. He volunteered for the ILN shortly after that and became a Lamb in Battle Group I "The Black Sheep". Shortly after that he volunteered to become a recruiter for the University. With the help of BG1 Training officers, especially Sam Seraph, "Mad Dog" Marius was soon promoted to Ensign and was kicked out of the Lamb barracks by Sam himself. If anyone at the barracks in CBT comes across care packages of cookies please forward them on to the rightful addressee. Marius established himself as a solid Personnel Officer and was soon promoted to Senior Personnel Officer, and much to his contemporaries' dismay, to Assistant Personnel Manager. In August of 2011 he was foolish enough to take on the position of Student Relations Manager. In December 2012, just 10 days shy of his second anniversary in the Uni Marius was appointed to his current position as Director of Human Resources. It is said that there are always two Sith, one Master and one Apprentice. Contrary to popular belief, Marius is not syphoning off Uni R & D funds to find a way to mount Strip Miners onto his beloved Catalyst.<br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Personnel Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Joha_black.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Joha M'raadu]]'''</big> <br />
'''About the role:''' The Personnel Manager oversees the group of [[Personnel_Department#List_of_current_Personnel_Officers|25+ volunteers]] that make up the [[Personnel Department]], the job of whom it is to put aside their time to filter University applicants, ensuring that only those who fit with E-UNI's mission and moral code are permitted entry. Tasks involve creating and updating recruitment policies, managing staff (bringing new Personnel Officers in, seeing that inactive POs are taken out, training new POs, promoting experienced POs etc.), monitoring recruitment activity, policing the University's public channel and, perhaps most importantly, defending the recruitment cookies. <br />
<br />
'''About the person:''' Joha has joined the capsuleers in summer 2011 and E-UNI shortly after. He then volunteered for Personnel Officer position and worked his way up to Personnel Manager within a year. Joha values every PO in the department and recognizes their work and would defend them with his pod. This would be also hard to see, since Joha has been training up his [[Station Spinning]] for quite some time. He is generally open for laughs but also pretty serious when it comes to the department.<br />
<br />
'''Assistants:''' [[User:Sketchy mcgillis|Sketchy McGillis]], [[Qvar Dar'Zanar]], [[Rose Chanlin]]<br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
=== Student Guidance Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing.<br />
<br />
'''Assistants:''' [[User:Boniface Vachon|Boniface Vachon]], [[User:Shegunna Blow|Shegunna Blow]], [[BobbyRush|BobbyRush]]<br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
=== Titles Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Kaein Soturus.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Kaein Soturus|Kaein Soturus]]'''</big> <br />
'''About the role:''' The Titles Manager is responsible for processing title applications with the aid of [[Titles Department|Titles Staff]], conducting relevant security and background checks before handing a title application to the directors in order to be applied. <br />
<br />
'''About the person:''' Data Missing <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Director of Education ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Bairfhionn_Isu.jpg|thumb|left|128px]]<br />
| valign="top" | <big>'''[[User:Bairfhionn Isu|Bairfhionn Isu]]'''</big> <br />
'''About the role:''' The Director of Education oversees the core business of EVE University, training new players. He decides on the overall strategies to maximise the educational side of EVE University. He manages the training department (classes), events department and mentoring department and ensures operations in these departments are running smoothly. <br />
<br />
'''About the person:''' After [[User:Neville Smit|Neville Smit]] stepped down to finally undock, [[User:Bairfhionn Isu|Bairfhionn Isu]] took over as the Director of Education. After being the Events Manager for 9 months she accepted the offer to join the Directorship. Not much is known about what she does besides directoring but she can be seen in fleets or hunting pirates now and then, making them cry.<br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Teaching Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NorthCrossroad.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:NorthCrossroad|NorthCrossroad]]'''</big><br />
'''About the role:''' The Teaching Manager oversees [[Teaching Classes at Eve University|recruiting and development of UNI teachers]], organizing guest lectures, scheduling classes, and developing [[Eve University Class Library|recorded training classes]], the [[:Category:Syllabi|Syllabus Library]] and related [[:Category:Guides|player guides]] on the EVE University wiki. <br />
<br />
'''About the person:''' NorthCrossroad joined EVE University in 2010. Before taking the Teaching Manager position, he previously served as a Mentor, Teacher and Assistant Teaching Manager. In addition to his educational duties, NorthCrossroad developed and privately managed a subsidy program for +3 implants to new UNIs - this program proved to be so popular that the UNI took it on as a general corporate benefit.<br />
<br />
'''Reports to:''' [[Director of Education]] <br />
<br />
|}<br />
<br />
=== Mentor Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Haxxi.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Haxxi|Haxxi]]'''</big> <br />
'''About the role:''' On request, EVE University provides members with individualized coaching and mentoring from experienced UNI Graduates. The Mentor Manager is responsible for ensuring that this [[Mentor Program]] runs smoothly and efficiently. <br />
<br />
'''About the person:''' Haxxi joined EVE University in November 2009 after a short and turbulent week. EVE University gave him a home and helped him a lot with the harsh and dark space called New Eden. After a short while, he joined the ILN in which he's still serving. In October 2010, Haxxi decided to give something back to the UNI and joined the mentor team. After a short time, he got promoted to an assistant mentor manager. In June 2011, Haxxi was recognized for his good work by being promoted to head of the mentor program.<br />
<br />
'''Assistants:''' [[User:Morgrell|Morgrell]] and [[User:Polarina|Polarina]]<br />
<br />
'''Reports to:''' [[Director of Education]] <br />
<br />
|}<br />
<br />
=== Events Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br> <br />
| valign="top" | [[Image:Qato_Vollan_new.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Qato Vollan]]'''</big> <br />
'''About the role:''' The Events Manager oversees the [[Events Department]], including the scheduling of special events, recruiting Events Coordinators, and supporting students in developing and running their own events.<br />
<br />
'''About the person:''' Qato returned to the Events Manager position having served as Teaching Manager and failing at a career in motorcycle stunt riding. He enjoys a ginnantonix, not crashing, and getting people to blow each other up. Qato is ably assisted by [[User:Sketchy mcgillis|Sketchy McGillis]].<br><br />
<br />
'''Reports to:''' [[Director of Education]] <br />
<br />
|}<br />
<br />
== Director of Logistics ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:AzmoValar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Azmodeus Valar]]'''</big> <br />
'''About the role:''' The [[Logistics Department|Logistics Department]] is made of 6 main sections (POS Operations, Research, Production, Hangar Management, Reimbursement, and Market). Each section has a distinct focus, and all of them work in harmony on multiple projects. The Logistics Director is responsible for coordinating the actions of all 6 sections, and ensuring that each is fulfilling its responsibilities. He/She sets policy for the Department, appoints section managers, acts as a liaison to other departments, and serves as a Director for the university as a whole. The Freighter Production project, Ship replacement project, Refining program, copying program, and BYOM program are directly under the supervision of the Logistics Director instead of assigned to a distinct department. <br />
<br />
'''About the person:''' Azmodeus Valar has been a pilot since April of 2007, joining the University the following fall. He was appointed Hangar Manager the following summer, and promoted to Dir Logistics the Fall of 2008. He is trained as a PVP pilot, but somehow got the job of building things. It is believed he has alternate personalities in various other aspects of the game. <br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Director of Starbase Operations ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Eskona Runningstar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Eskona Runningstar|Eskona Runningstar]]'''</big> <br />
'''About the role:''' Maintains the [[POS]], used for research by the members. <br />
<br />
'''About the person:''' No one knows anything about Eskona, really.<br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Production Manager ===<br />
<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:OspreyPrime.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[OspreyPrime]]'''</big> <br />
'''About the role:''' Produces all items used in the University. <br />
<br />
'''About the person:''' <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Reimbursement Manager===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[File:DavidMatsuda.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:David Matsuda|David Matsuda]]'''</big> <br />
'''About the role:''' Oversees the [[Ship_Replacement_Program|Ship Replacement Program]] and [[The_Implants_Program|+3 Implants Program]]. <br />
<br />
'''About the person: ''' <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Hangar Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Turhan Bey.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Turhan Bey|Turhan Bey]]'''</big> <br />
'''About the role:''' In charge of maintaining stocks in corporate hangars. <br />
<br />
'''About the person:''' Data eaten by small rat named Steve. <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Market Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Cervator.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Cervator|Cervator]]'''</big> <br />
'''About the role:''' Responsible for maintaining the PYOS program. <br />
<br />
'''About the person:''' Cervator joined New Eden around August 2009 and EVE University shortly after that. He enjoys a strange satisfaction from organizing things, so he turned out to be a perfect fit for the Logistics Department. Cervator established the PYOS program with direction from Azmodeus Valar, which provides T1 ships at cost to students for ISK (similar to how BYOM does it for minerals) <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
== Director of Public Relations ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Irdalth Delrar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Irdalth Delrar|Irdalth Delrar]]'''</big> <br />
'''About the role:''' The Director of Public Relations is responsible for dealing with they day to day management all the Uni's public resources as well as dealing with third party contacts and news. <br />
<br />
'''About the person:''' Irdalth Delrar started as the alt of [[Keleth Delrar]], part of the Uni since 2006. As many of the other directors, Keleth started as an RO, when he left to 0.0, and Irdalth took his place, moving from RO to mining manager to teacher, when finally, 3 years later, his Jedi mind-tricks convinced Lord Kelduum to take him as an apprentice. <br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Diplomatic Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Bashir.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Bashir]]'''</big> <br />
'''About the role:''' The Diplomatic Manager coordinates Ivy League's diplomats and acts as a point of contact for organizations outside of Ivy League who have questions about standings. <br />
<br />
'''About the person:''' I've played eve on and off (and off and on) for quite some time, I remember the dark early days of eve with no skill queue and no "warp to 0 on gates", I enjoy putting some knowledge back into the game and the Uni.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
'''Staff List Can be found at:''' [[Diplomacy Department]]<br />
<br />
<br />
|}<br />
<br />
=== Forum Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Smoogle.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Smoogle|Smoogle]]'''</big> <br />
'''About the role:''' The forum manager is responsible for day-to-day management of the E-UNI forum, dealing with forum moderation where needed, resetting user passwords, and assuring the quality of image-macro responses. <br />
<br />
'''About the person:''' Smoogle has been around for a while now, with a near-complete lack of training focus and more than a couple hiatus periods. Finally failed at avoiding responsibility. Has not yet managed to ban everyone.<br />
As far as fixing accounts? His attempts to develop psychic powers have so far failed, so it is recommended that you include more information as opposed to less. For example, if you need an email changed, try including email addresses, both old and new.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
=== Wiki Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Cervator.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Cervator|Cervator]]'''</big> <br />
'''About the role:''' The Wiki Manager's role is to patrol all wiki changes and identify and deal with any inappropriate edits to UniWiki as needed. <br />
<br />
'''About the person:''' Cervator joined New Eden around August 2009 and EVE University shortly after that. He enjoys a strange satisfaction from organizing things, so he turned out to be a perfect fit for the Logistics Department. He later also got suckered into becoming the Wiki Manager. thinking it was just a simple background admin job&nbsp;;-) <br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
=== Media Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NoAvatar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Post Vacant]]'''</big> <br />
'''About the role:''' The Media Manager looks after the news content on [http://www.eveuniversity.org eveuniversity.org] writing articles detailing what has been going on in E-UNI, as well as running the official E-UNI Twitter and Facebook pages. <br />
<br />
'''About the person:''' This position is currently vacant. For some reason, whomever takes this job falls to some ill fate, leading many to think it has been cursed by an ancient [http://wiki.eveonline.com/en/wiki/Takmahl Takmahl] artifact, discovered by a previous UNI Media Manager and who promptly vanished in a puff of smoke.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
<br />
<br />
== Director of Special Projects ==<br />
<br />
{|<br />
|-<br />
<br />
| valign="top" | [[Image:Frood Frooster.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Frood Frooster|Frood Frooster]]'''</big> <br />
'''About the role:''' Oversees the special projects [[Low-Sec Campus]] • [[Nullsec Campus]] • [[Wormhole Campus]] • [[Project Solitude]] • [[Ivy League Navy]] • [[Intel Department]] and works to coordinate PVP across the entire University. <br />
<br />
'''About the person:''' The mysterious and elusive Frood Frooster lurks in the shadows, doing his assigned duties quietly. He eschews publicity of all kinds, and prefers to work quietly, behind the scenes, plotting the eventual takeover of all of New Eden. <br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
<br />
|}<br />
<br />
=== Special Projects Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Kriegarman.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Kriegarman]]'''</big> <br />
'''About the role:''' The Special Projects Manager coordinates the various campuses of the Uni.<br />
<br />
'''About the person:''' Likes to lead all the things, has serious megalomaniac tendancies and is a title whore. Enjoys shooting stuff and getting others killed. Wishes he was more like Frood. <br />
<br />
'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
<br />
<br />
|}<br />
<br />
=== ILN Manager / Admiral ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Croixant_portrait.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Croixant]]'''</big> <br />
'''About the role:''' The ILN admiral is responsible for the [[ILN]]<br />
<br />
'''About the person:''' stuff<br />
<br />
'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
<br />
<br />
|}<br />
<br />
=== Intel Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Achanei Belvar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Achanei Belvar|Achanei Belvar]]'''</big> <br />
'''About the role:''' The Intel Manager communicates with the network of alumni and other E-UNI supporters regarding any intelligence they may have. He is also responsible for maintaining the various intel systems provided to members which track external and internal threats.<br />
<br />
'''About the person:''' He is awesome and has to post about himself here if he wants to.<br />
<br />
'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
<br />
|}<br />
<br />
=== Guest Fleet Commander Manager Liaison Dude ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Korr'Tanas.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Korr'Tanas]]'''</big> <br />
'''About the role:''' The Guest Fleet Commander Manager Liaison Dude coordinates the guest FC program and acts as point of contact for guest FCs. <br />
<br />
'''About the person:''' Korr is really old and has aged well.<br />
<br />
'''Reports to:''' [[Management#Director_of_Special_Projects|Director of Special Projects]] <br />
<br />
<br />
|}<br />
<br />
== Student Advocate ==<br />
<br />
{|<br />
|-<br />
<br />
| valign="top" | [[Image:Bashir.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Bashir]]'''</big> <br />
'''About the role:''' The [[Student Advocate]] is a manager chosen to essentially function as a mediator, addressing issues at student level before they escalate to the point where a director should need to get involved. They are a point of contact for the student body, acting much like EVE's CSM in that they try to filter through the popular issues and bring the important ones to the attention of the directorate. The [[Student Advocate]] can also be considered the "voice" of the students, acting on their behalf in dealings with the directorate. It is for this reason that the [[Student Advocate]] has much the same levels of access as directors, though they lack the in-game powers and roles. Have you got an issue or a complaint with someone? Then the Student Advocate is the person you should speak to.<br />
<br />
'''About the person:''' I've played eve on and off (and off and on) for quite some time, I remember the dark early days of eve with no skill queue and no "warp to 0 on gates", I enjoy putting some knowledge back into the game and the Uni.<br />
<br />
'''Reports to:''' [[CEO]]<br />
<br />
<br />
|}<br />
<br />
= EVE University Founder =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Morning Maniac.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Morning Maniac]]'''</big> <br />
I founded EVE University to create a place where new players could get together and be appreciated for who they were. Classes and doing things together were important but nothing was, and is, more important than the positive attitude towards new players. <br />
<br />
In the first three years I clocked about 4000 hours logged-in in the service of the University. After some real life changes my available free time was greatly reduced but I could rely on a great team of directors and managers to run the Uni. In the last three years I was mainly concerned with extinguishing fires and the occasional directorship drama, but fortunately for me and everyone involved these issues have become less frequent and intense. The current leadership is stable and doing well, and they seem to share my vision of what the University should be and they work hard to shape it as such, with all the limitations of the game and the people in it. <br />
<br />
More changes in my real life have resulted in even less EVE time and as a result I feel now removed from the game. Because of that I have decided that it is in the best interest of EVE University that I resign from my CEO position. I have asked Kelduum to succeed me and he has accepted the job. <br />
<br />
What does this mean for the University and its members? Well, nothing. It means that now the formal power will be with the person who has already been in charge for a long time. I trust that Kelduum and the rest of the leadership will continue to run and build the University as they have done in the past. If they should decide to take another route then that's fine too. <br />
<br />
As for me? I hope to stay a member of the University. If and when I have time I would like to log in and just join the chat with the new guys. The enthusiasm of new players is what I always enjoy most about EVE. Besides, there is always a lot to learn in EVE. <br />
<br />
Finally, I would like to thank everyone for putting your trust in me. When I founded the Uni I had no idea where it would go. Where we are today is far beyond anything I could have imagined. I have learned so much, I have met amazing people and had a great time. All thanks to you, members past and present of EVE University. <br />
<br />
|}<br />
<br />
= Directors Emeriti =<br />
<br />
The following were once directors E-UNI who have stepped down from their positions and while they no longer hold any official authority, their considerable knowledge and history is still called upon from time to time, and their input is welcome in E-UNI management discussions. <br />
<br />
*[[Irrilian]] <br />
*[[Bruno Bonner]] <br />
*[[Finraer]] <br />
*[[Kassie Kelmar]] <br />
*[[Dookagalla]] <br />
*[[Kodell]] <br />
*[[Morning Maniac]] <br />
*[[Miraki Alsento]] <br />
*[[METADOG]] <br />
*[[Dierdra Vaal]] <br />
*[[Korr'Tanas]] - was never technically a director, but served 9 months as [[Student Relations Manager]] among near 3 years of other solid Uni contributions, [http://forum.eveuniversity.org/viewtopic.php?p=325009#p325009 earning him the same honor] <br />
*[[Kyrlin DiShai]] <br />
*[[Storiim Tsovoran]] <br />
*[[BladeHeart]] - like Korr'tanas, never technically a director, but a long serving and valued member of staff who held several management positions, including [[Recruitment Manager]] and [[Student Relations Manager]].<br />
*[[User:Neville smit|Neville Smit]]<br />
*[[User:Silentbrick|Silentbrick]]<br />
*[[User:Ubercado|Ubercado]]<br />
*[[User:Gibson thunderbird|Gibson Thunderbird]]<br />
*[[Darian Reymont]]<br />
<br />
[[Category:Eve_University]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=47859Archive:Student Guidance Department2013-02-22T19:02:45Z<p>Hannibal barcca: /* List of Student Advisors */</p>
<hr />
<div>''This article is about the Student Guidance Department and how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Student Guidance Assistants ==<br />
<br />
The role of the Student Guidance Assistants is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=14856 Shegunna Blow] Shegunna Blow is very active in the Uni as a Diplomat, Teacher, and very notably as the current Event Host for the [[Low-Sec Camp]]. Shegunna is most active in the America's timezone and mainly on weekends.<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=13064 Boniface Vachon] Boniface Vachon is very active in the Uni as a Senior Personnel Officer and he enjoys playing many aspects of EVE Online. Boniface is most active in the European timezone and can be found in game almost everyday.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* BobbyRush<br />
* Laura Karpinski<br />
* Tobias Checkov<br />
<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#List of current Personnel Officers|Personnel Officers]] may be Student Guidance Assistants or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#List of current Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may receive an [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. While this title is applied any other Title progression will be suspended. <br />
*You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back. <br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:EVE University]]<br />
[[Category:Policies]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Archive:Student_Guidance_Department&diff=47858Archive:Student Guidance Department2013-02-22T19:02:19Z<p>Hannibal barcca: /* Student Guidance Assistants */</p>
<hr />
<div>''This article is about the Student Guidance Department and how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University and how it serves the general membership.''<br />
<br />
The role of the Student Guidance Department is to act to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures. They are there to help educate members on these things and how to avoid transgressions in these areas. They also offer guidance with regards to the various programs and services available in EVE University helping those who may be somewhat overwhelmed with what's available. <br />
<br />
== Student Guidance Manager ==<br />
<br />
The Student Guidance Department is overseen and managed by the Student Guidance Manager (SGM).<br />
<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Student Guidance Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The SGM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] and also assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to. <br />
<br />
<br />
'''About the person:''' Data missing. <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Student Guidance Assistants ==<br />
<br />
The role of the Student Guidance Assistants is to provide additional points of contact for members and staff should there be any Guidance, [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] issues arise. They act with the authority of the SGM when the SGM is not available. They also assist the SGM with administrative side of the department and the training of Student Advisors.<br />
<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=14856 Shegunna Blow] Shegunna Blow is very active in the Uni as a Diplomat, Teacher, and very notably as the current Event Host for the [[Low-Sec Camp]]. Shegunna is most active in the America's timezone and mainly on weekends.<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=13064 Boniface Vachon] Boniface Vachon is very active in the Uni as a Senior Personnel Officer and he enjoys playing many aspects of EVE Online. Boniface is most active in the European timezone and can be found in game almost everyday.<br />
<br />
== Student Advisors ==<br />
<br />
The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.<br />
<br />
Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.<br />
<br />
<br />
=== List of Student Advisors ===<br />
<br />
* BobbyRush<br />
* Laura Karpinski<br />
* Ulfric Beldrulf<br />
* Tobias Checkov<br />
<br />
<br />
<br><br />
<br />
== Are Personnel Officers also Student Guidance Department staff? ==<br />
<br />
Although some [[Personnel Department#List of current Personnel Officers|Personnel Officers]] may be Student Guidance Assistants or Student Advisors, Personnel Officers are not Student Guidance Department staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle student Guidance issues. <br />
<br />
[[Personnel Department#List of current Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
<br><br />
<br />
== What duties does the Student Guidance Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.<br />
<br />
<br />
*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.<br />
*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
<br><br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then you will need to contact the [[CEO#Student Advocate|Student Advocate]]. The Student Guidance Department no longer handles these as they did under their previous iteration as the Student Relations Department.<br />
<br />
''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''<br />
<br />
<br />
<br><br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Guidance staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may receive an [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. While this title is applied any other Title progression will be suspended. <br />
*You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Records Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
<br><br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Guidance management staff. <br />
<br />
<br><br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back. <br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.<br />
<br />
<br />
<br />
[[Category:EVE University]]<br />
[[Category:Policies]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=User:Hannibal_barcca&diff=46521User:Hannibal barcca2013-01-18T02:51:22Z<p>Hannibal barcca: </p>
<hr />
<div>[[Category:Pilots]]<br />
<br />
[[File:Hannibal_large.jpg|thumb|right|Hannibal Barcca]]<br />
<br />
[https://gate.eveonline.com/Profile/Hannibal%20Barcca Hannibal] is EVE University's first Student Guidance Manager<br />
<br />
He can be found online most every day, at varying times throughout the day.<br />
<br />
<br />
= About =<br />
<br />
Hannibal first started playing EVE in the end of February of 2011, and joined EVE University for the first time March 8 of the same year. After nearly 3 months with E-Uni, real life caused a 6 month departure from the game. After returning to EVE in November of the same year, Hannibal returned to E-Uni. Shortly after his return, Hannibal applied for his first staff position. Since then, he has made it a goal to be a prominent and constant contributor to EVE University, both as staff and in other capacities.<br />
<br />
Out of game, Hannibal is a 22 years old, married and soon to be a new father. He is from the United States and currently lives near Chicago. Hannibal currently works for the United States Postal Service, and contrary to populat belief likes to have fun sometimes. Some of his hobbies include PC gaming, storm chasing, rally car racing, and just generall tomfoolery. He has plans to go back to school and finish his degree in Network Engineering. <br />
<br />
Hannibal has been playing games for as long as he can remember. RPGs have always been one of his favorites, include the Final Fantasy and Elderscrolls franchises. He also really enjoys strategy games, including Age of Empires and Command and Conquer. Hannibal's current game interests are EVE, Guild Wars 2, and Civilization 5. <br />
<br />
<br />
<br />
<br />
= Official Duties in the E-UNI =<br />
<br />
== [[Becoming_a_Personnel_Officer|Personnel Department]] ==<br />
<br />
Hannibal is a former Senior Personnel officer with the Uni, resigning his title with his promotion to Records Manager. He is still capable of performing SPO-level interviews however. While he took the position very seriously, Hannibal was also a very light heart in the Personnel department. He really enjoyed training new personnel officers, and does all he can to make them feel welcome and ease their transition into their new position.<br />
<br />
Hannibal also spends a lot of time in the E-Uni public channel, keeping the peace and chatting with the natives. He is well loved by all.<br />
<br />
Hannibal often says that joining the Personnel Department was the best decision he could have made during his time in E-UNI, and his promotion to Senior Personnel Officer secured that decision for him.<br />
<br />
<br />
== [[Student_Guidance_Department|Student Guidance Department]] ==<br />
<br />
Hannibal started in this department one of three newly created Student Relations Assistant positions. He served as assistant to Marius Labo, the University's Student Relations Manager, in dealing with issues and concerns that students may have. Hannibal was excited at the opportunity to serve in this position. He loves interacting with people and helping them out when they need it.<br />
<br />
One thing Hannibal had taken to heart with his new Student Relations position is to aide in changing the University's view of the department. Most students with E-Uni know Marius as the one who talks to you when you broke the rules, and the one who deals the punishments. Hannibal wanted to the entire University to know that the Student Relations is much more than that, we are here to help protect the student body from themselves, each other, and to a degree Management. This goal has recently come to fruition, with the Records Department being renamed and refocused to the Guidance Department, and taking on new staff. The focus of the entire department and the staff is to educate those struggling members in order to help them resolve issues before they go on to be punished.<br />
<br />
If you wish to contact Hannibal with any issues, feel free to find him on mumble, send a mail or convo in game, or even a forum PM. Sadly of late, communications via homing raccoon have become unreliable.<br />
<br />
== [[Mentor|Mentor Department]] ==<br />
<br />
Hannibal served as a Mentor with the education depratment for a time with the Uni. It was one of the most rewarding experiences he's ever had in E-Uni, however real life commitments limit his play time. Hannibal felt that he could not give the time his mentees deserved, so he made the decision to step down from the department.<br />
<br />
Hannibal encourages everyone who is interested in helping new members to check out the Mentor department.<br />
<br />
<br />
= His own business =<br />
<br />
<br />
== [[Incursion|Incursions]] ==<br />
<br />
Hannibal first started doing incursions in a lowly Brutix, and was almost turned off to them by his first experience. His Brutix was lost on the very first incursion site he ever did. Fortunately, he lost it to a glitch and it was reimbursed by a GM.<br />
<br />
Despite this loss, Hannibal kept at it and quickly fell in love with incrusins, becoming a prominent member of the Uni incursion community. He quickly left the Brutix behind, and became one of the first pilots in the Uni to pilot a Rokh for shield fleets.<br />
<br />
Hannibal made efforts to get on Uni Assault fleets whenever possible, eventually become an assault site FC. He was also present for the University's first HQ fleet.<br />
<br />
Hannibal remains a known member of the Uni incursions community, and always welcomes questions about incurusions.<br />
<br />
== [[Low-Sec_Camp|Low-Sec Camp]] ==<br />
<br />
Hannibal has a strong interest in PvP as well as incursions, and he frequents the LSC. While he does not spend all of his time out there, he does enjoy spending time with the people in the LSC. Explosions are always, of course, welcome.<br />
<br />
<br />
== [[Missions|Mission Running]] ==<br />
<br />
While he does not do it often, some have reported spotting Hannibal doing a mission. While this can neither be confirmed or denied, it is said he is knowledgeable regarding missions and mission fits. He welcomes questions about missions, so feel free to contact him.<br />
<br />
<br />
= Trivia =<br />
<br />
* Hannibal has come to earn himself the moniker "Bannibal" from the people in E-Uni public channel.<br />
* According to [[Joha_M%27raadu|John]], Hannibal destroys new POs<br />
* Hannibal hates mailing<br />
* Hannibal hates raccoons even more than he hates mailing<br />
* Hannibal just wanted to be Marius' friend<br />
* Hannibal is now Marius' friend<br />
* [http://fc04.deviantart.net/fs70/f/2010/141/0/1/Hannibal_Barca_Quote_by_Themis711.jpg Hannibal quotation]<br />
* [https://gate.eveonline.com/Profile/Sugar%20Kyle Sugar Kyle]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=User:Hannibal_barcca&diff=45982User:Hannibal barcca2013-01-01T14:14:11Z<p>Hannibal barcca: </p>
<hr />
<div>[[Category:Pilots]]<br />
<br />
[[File:Hannibal_large.jpg|thumb|right|Hannibal Barcca]]<br />
<br />
[https://gate.eveonline.com/Profile/Hannibal%20Barcca Hannibal] is EVE University's first Student Guidance Manager<br />
<br />
He can be found online most every day, at varying times throughout the day.<br />
<br />
<br />
= About =<br />
<br />
Hannibal first started playing EVE in the end of February of 2011, and joined EVE University for the first time March 8 of the same year. After nearly 3 months with E-Uni, real life caused a 6 month departure from the game. After returning to EVE in November of the same year, Hannibal returned to E-Uni. Shortly after his return, Hannibal applied for his first staff position. Since then, he has made it a goal to be a prominent and constant contributor to EVE University, both as staff and in other capacities.<br />
<br />
Out of game, Hannibal is a 22 years old, married and soon to be a new father. He is from the United States and currently lives near Chicago. Hannibal currently works for the United States Postal Service, and contrary to populat belief likes to have fun sometimes. Some of his hobbies include PC gaming, storm chasing, rally car racing, and just generall tomfoolery. He has plans to go back to school and finish his degree in Network Engineering. <br />
<br />
Hannibal has been playing games for as long as he can remember. RPGs have always been one of his favorites, include the Final Fantasy and Elderscrolls franchises. He also really enjoys strategy games, including Age of Empires and Command and Conquer. Hannibal's current game interests are EVE, Guild Wars 2, and Civilization 5. <br />
<br />
<br />
<br />
<br />
= Official Duties in the E-UNI =<br />
<br />
== [[Becoming_a_Personnel_Officer|Personnel Department]] ==<br />
<br />
Hannibal is a former Senior Personnel officer with the Uni, resigning his title with his promotion to Records Manager. He is still capable of performing SPO-level interviews however. While he took the position very seriously, Hannibal was also a very light heart in the Personnel department. He really enjoyed training new personnel officers, and does all he can to make them feel welcome and ease their transition into their new position.<br />
<br />
Hannibal also spends a lot of time in the E-Uni public channel, keeping the peace and chatting with the natives. He is well loved by all.<br />
<br />
Hannibal often says that joining the Personnel Department was the best decision he could have made during his time in E-UNI, and his promotion to Senior Personnel Officer secured that decision for him.<br />
<br />
<br />
== [[Student_Guidance_Department|Student Guidance Department]] ==<br />
<br />
Hannibal started in this department one of three newly created Student Relations Assistant positions. He served as assistant to Marius Labo, the University's Student Relations Manager, in dealing with issues and concerns that students may have. Hannibal was excited at the opportunity to serve in this position. He loves interacting with people and helping them out when they need it.<br />
<br />
One thing Hannibal had taken to heart with his new Student Relations position is to aide in changing the University's view of the department. Most students with E-Uni know Marius as the one who talks to you when you broke the rules, and the one who deals the punishments. Hannibal wanted to the entire University to know that the Student Relations is much more than that, we are here to help protect the student body from themselves, each other, and to a degree Management. This goal has recently come to fruition, with the Records Department being renamed and refocused to the Guidance Department, and taking on new staff. The focus of the entire department and the staff is to educate those struggling members in order to help them resolve issues before they go on to be punished.<br />
<br />
If you wish to contact Hannibal with any issues, feel free to find him on mumble, send a mail or convo in game, or even a forum PM.<br />
<br />
== [[Mentor|Mentor Department]] ==<br />
<br />
Hannibal served as a Mentor with the education depratment for a time with the Uni. It was one of the most rewarding experiences he's ever had in E-Uni, however real life commitments limit his play time. Hannibal felt that he could not give the time his mentees deserved, so he made the decision to step down from the department.<br />
<br />
Hannibal encourages everyone who is interested in helping new members to check out the Mentor department.<br />
<br />
<br />
= His own business =<br />
<br />
<br />
== [[Incursion|Incursions]] ==<br />
<br />
Hannibal first started doing incursions in a lowly Brutix, and was almost turned off to them by his first experience. His Brutix was lost on the very first incursion site he ever did. Fortunately, he lost it to a glitch and it was reimbursed by a GM.<br />
<br />
Despite this loss, Hannibal kept at it and quickly fell in love with incrusins, becoming a prominent member of the Uni incursion community. He quickly left the Brutix behind, and became one of the first pilots in the Uni to pilot a Rokh for shield fleets.<br />
<br />
Hannibal made efforts to get on Uni Assault fleets whenever possible, eventually become an assault site FC. He was also present for the University's first HQ fleet.<br />
<br />
Hannibal remains a known member of the Uni incursions community, and always welcomes questions about incurusions.<br />
<br />
== [[Low-Sec_Camp|Low-Sec Camp]] ==<br />
<br />
Hannibal has a strong interest in PvP as well as incursions, and he frequents the LSC. While he does not spend all of his time out there, he does enjoy spending time with the people in the LSC. Explosions are always, of course, welcome.<br />
<br />
<br />
== [[Missions|Mission Running]] ==<br />
<br />
Whole he does not do it often, some have reported spotting Hannibal doing a mission. While this can neither be confirmed or denied, it is said he is knowledgable regarding missions and mission fitts. He welcomes questions about missions, so feel free to contact him.<br />
<br />
<br />
= Trivia =<br />
<br />
* Hannibal has come to earn himself the moniker "Bannibal" from the people in E-Uni public channel.<br />
* According to [[Joha_M%27raadu|John]], Hannibal destroys new POs<br />
* Hannibal hates mailing<br />
* Hannibal just wanted to be Marius' friend<br />
* Hannibal is now Marius' friend<br />
* [https://gate.eveonline.com/Profile/Sugar%20Kyle Sugar Kyle]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=User:Hannibal_barcca&diff=45981User:Hannibal barcca2013-01-01T14:13:39Z<p>Hannibal barcca: </p>
<hr />
<div>[[Category:Pilots]]<br />
<br />
[[File:Hannibal_large.jpg|thumb|right|Hannibal Barcca]]<br />
<br />
[https://gate.eveonline.com/Profile/Hannibal%20Barcca Hannibal] is EVE University's first Student Guidance Manager<br />
<br />
He can be found online most every day, at varying times throughout the day.<br />
<br />
<br />
= About =<br />
<br />
Hannibal first started playing EVE in the end of February of 2011, and joined EVE University for the first time March 8 of the same year. After nearly 3 months with E-Uni, real life caused a 6 month departure from the game. After returning to EVE in November of the same year, Hannibal returned to E-Uni. Shortly after his return, Hannibal applied for his first staff position. Since then, he has made it a goal to be a prominent and constant contributor to EVE University, both as staff and in other capacities.<br />
<br />
Out of game, Hannibal is a 22 years old, married and soon to be a new father. He is from the United States and currently lives near Chicago. Hannibal currently works for the United States Postal Service, and contrary to populat belief likes to have fun sometimes. Some of his hobbies include PC gaming, storm chasing, rally car racing, and just generall tomfoolery. He has plans to go back to school and finish his degree in Network Engineering. <br />
<br />
Hannibal has been playing games for as long as he can remember. RPGs have always been one of his favorites, include the Final Fantasy and Elderscrolls franchises. He also really enjoys strategy games, including Age of Empires and Command and Conquer. Hannibal's current game interests are EVE, Guild Wars 2, and Civilization 5. <br />
<br />
<br />
<br />
<br />
= Official Duties in the E-UNI =<br />
<br />
== [[Becoming_a_Personnel_Officer|Personnel Department]] ==<br />
<br />
Hannibal is a former Senior Personnel officer with the Uni, resigning his title with his promotion to Records Manager. He is still capable of performing SPO-level interviews however. While he took the position very seriously, Hannibal was also a very light heart in the Personnel department. He really enjoyed training new personnel officers, and does all he can to make them feel welcome and ease their transition into their new position.<br />
<br />
Hannibal also spends a lot of time in the E-Uni public channel, keeping the peace and chatting with the natives. He is well loved by all.<br />
<br />
Hannibal often says that joining the Personnel Department was the best decision he could have made during his time in E-UNI, and his promotion to Senior Personnel Officer secured that decision for him.<br />
<br />
<br />
== [[Student_Guidance_Department|Student Guidance Department]] ==<br />
<br />
Hannibal started in this department one of three newly created Student Relations Assistant positions. He served as assistant to Marius Labo, the University's Student Relations Manager, in dealing with issues and concerns that students may have. Hannibal was excited at the opportunity to serve in this position. He loves interacting with people and helping them out when they need it.<br />
<br />
One thing Hannibal had taken to heart with his new Student Relations position is to aide in changing the University's view of the department. Most students with E-Uni know Marius as the one who talks to you when you broke the rules, and the one who deals the punishments. Hannibal wanted to the entire University to know that the Student Relations is much more than that, we are here to help protect the student body from themselves, each other, and to a degree Management. This goal has recently come to fruition, with the Records Department being renamed and refocused to the Guidance Department, and taking on new staff. The focus of the entire department and the staff is to educate those struggling members in order to help them resolve issues before they go on to be punished.<br />
<br />
If you wish to contact Hannibal with any issues, feel free to find him on mumble, send a mail or convo in game, or even a forum PM.<br />
<br />
== [[Mentor|Mentor Department]] ==<br />
<br />
Hannibal served as a Mentor with the education depratment for a time with the Uni. It was one of the most rewarding experiences he's ever had in E-Uni, however real life commitments limit his play time. Hannibal felt that he could not give the time his mentees deserved, so he made the decision to step down from the department.<br />
<br />
Hannibal encourages everyone who is interested in helping new members to check out the Mentor department.<br />
<br />
<br />
= His own business =<br />
<br />
<br />
== [[Incursion|Incursions]] ==<br />
<br />
Hannibal first started doing incursions in a lowly Brutix, and was almost turned off to them by his first experience. His Brutix was lost on the very first incursion site he ever did. Fortunately, he lost it to a glitch and it was reimbursed by a GM.<br />
<br />
Despite this loss, Hannibal kept at it and quickly fell in love with incrusins, becoming a prominent member of the Uni incursion community. He quickly left the Brutix behind, and became one of the first pilots in the Uni to pilot a Rokh for shield fleets.<br />
<br />
Hannibal made efforts to get on Uni Assault fleets whenever possible, eventually become an assault site FC. He was also present for the University's first HQ fleet.<br />
<br />
Hannibal remains a known member of the Uni incursions community, and always welcomes questions about incurusions.<br />
<br />
== [[Low-Sec_Camp|Low-Sec Camp]] ==<br />
<br />
Hannibal has a strong interest in PvP as well as incursions, and he frequents the LSC. While he does not spend all of his time out there, he does enjoy spending time with the people in the LSC. Explosions are always, of course, welcome.<br />
<br />
<br />
== [[Missions|Mission Running]] ==<br />
<br />
Whole he does not do it often, some have reported spotting Hannibal doing a mission. While this can neither be confirmed or denied, it is said he is knowledgable regarding missions and mission fitts. He welcomes questions about missions, so feel free to contact him.<br />
<br />
<br />
= Trivia =<br />
<br />
* Hannibal has come to earn himself the moniker "Bannibal" from the people in E-Uni public channel.<br />
* According to [[Joha_M%27raadu|John]], Hannibal destroys new POs<br />
* Hannibal hates titles<br />
* Hannibal just wanted to be Marius' friend<br />
* Hannibal is now Marius' friend<br />
* [https://gate.eveonline.com/Profile/Sugar%20Kyle Sugar Kyle]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=EVE_University_Management&diff=44783EVE University Management2012-12-10T02:00:19Z<p>Hannibal barcca: /* Records Manager */</p>
<hr />
<div>''This article is about the CEO, Directors, and Managers of EVE University. For the general functionality of CEOs and Directors in player corporations, see [[Corporation (Corp Mechanics)]].''<br />
<br />
The management of [[EVE University]] is appointed as a [[wikipedia:Meritocracy|meritocracy]], using demonstrated ability to select staff. <br />
<br />
The University has six distinct divisions, all under overall control of the CEO [[Kelduum Revaan]]. These are [[Education Department|Education]], [[Human Resources Department|Human Resources]], [[Logistics Department|Logistics]], [[Public Relations Department|Public Relations]], [[Special Projects Department|Special Projects]], and [[Student Advocate|Student Advocacy]].<br />
<div style="float:right; width:250px; font-size:80%; line-height:125%; list-style-type:none; text-indent:0in; margin-left:0px; padding:0.5em;">__TOC__</div> <br />
= Chief Executive Officer =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Kelduum Revaan.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Kelduum Revaan]]'''</big> <br />
'''About the role:''' The CEO oversees the general day-to-day running of the University, setting the general direction and making decisions which affect the whole group. This post has various departments reporting to it including Human Resources, Education, Logistics and Public Relations, as well as Special Projects. <br />
<br />
'''About the person:''' Kelduum (a [[wikipedia:mandalorian|mandalorian]] name, meaning 'eternal stronghold') became a [[Capsuleer]] in mid 2006, and after a little while, joined EVE University. After a few short months he became entangled with a few diplomatic negotiations, and eventually became Director of Diplomacy for IVY. In December of 2008 he took over the role of Director of Operations, and in January 2010 the CEO role itself, both of which he carries currently. It is currently unclear what his final goals on New Eden are, however they are believed to include the construction of a gigantic battle-station. <br />
<br />
|}<br />
<br />
== Director of Human Resources ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Marius.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Marius Labo|Marius Labo]]'''</big> <br />
'''About the role:''' The Director of [[Human Resources Department|Human Resources (HR)]] oversees the enrollment of University students both new and old with both the [[List of Personnel Officers|Recruiting Department]] and [[Records Department]] falling under his/her remit. The role also includes reviewing student status and promotions via the [[Titles Department]] as well as offering guidance and training (or help training) new volunteers in assisting with these departments. <br />
<br />
'''About the person:''' Marius began his life as a Unista in December of 2010 after waiting a gruelling 19 days in the dreaded Queue. He volunteered for the ILN shortly after that and became a Lamb in Battle Group I "The Black Sheep". Shortly after that he volunteered to become a recruiter for the University. With the help of BG1 Training officers, especially Sam Seraph, "Mad Dog" Marius was soon promoted to Ensign and was kicked out of the Lamb barracks by Sam himself. If anyone at the barracks in CBT comes across care packages of cookies please forward them on to the rightful addressee. Marius established himself as a solid Personnel Officer and was soon promoted to Senior Personnel Officer, and much to his contemporaries' dismay, to Assistant Personnel Manager. In August of 2011 he was foolish enough to take on the position of Student Relations Manager. In December 2012, just 10 days shy of his second anniversary in the Uni Marius was appointed to his current position as Director of Human Resources. It is said that there are always two Sith, one Master and one Apprentice. Contrary to popular belief, Marius is not syphoning off Uni R & D funds to find a way to mount Strip Miners onto his beloved Catalyst.<br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Personnel Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Joha_black.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Joha M'raadu]]'''</big> <br />
'''About the role:''' The Personnel Manager oversees the group of [[List of Personnel Officers|25+ volunteers]] that make up the personnel department, the job of whom it is to put aside their time to filter University applicants, ensuring that only those who fit with E-UNI's mission and moral code are permitted entry. Tasks involve creating and updating recruitment policies, managing staff (bringing new Personnel Officers in, seeing that inactive POs are taken out, training new POs, promoting experienced POs etc.), monitoring recruitment activity, policing the University's public channel and, perhaps most importantly, defending the recruitment cookies. <br />
<br />
'''About the person:''' Joha has joined the capsuleers in summer 2011 and E-UNI shortly after. He then volunteered for Personnel Officer position and worked his way up to Personnel Manager within a year. Joha values every PO in the department and recognizes their work and would defend them with his pod. This would be also hard to see, since Joha has been training up his Station Spinning for quite some time. He is generally open for laughs but also pretty serious when it comes to the department.<br />
<br />
'''Assistants:''' [[User:Sketchy mcgillis|Sketchy McGillis]], [[Qvar Dar'Zanar]], [[Rose Chanlin]]<br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
=== Records Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Hannibal Barcca]]'''</big><br />
'''About the role:''' The Records Manager essentially functions as a moderator, addressing [[EVE University Rules|Rules]] and [[Wartime Standard Operating Procedures|WSOP]] issues and transgressions by students and staff before they escalate to the point where a director should need to get involved. The RM oversees any member issues relating to the [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]]. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]]? Then the Records Manager or his Assistants in the [[Records Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Data missing.<br />
<br />
'''Assistants:''' [[User:Boniface Vachon|Boniface Vachon]], [[User:Shegunna Blow|Shegunna Blow]], [[Turlough Dominian|Turlough Dominian]]<br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
=== Titles Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Kaein Soturus.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Kaein Soturus|Kaein Soturus]]'''</big> <br />
'''About the role:''' The Titles Manager is responsible for processing title applications with the aid of [[Titles Department|Titles Staff]], conducting relevant security and background checks before handing a title application to the directors in order to be applied. <br />
<br />
'''About the person:''' Data Missing <br />
<br />
'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Director of Education ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Bairfhionn_Isu.jpg|thumb|left|128px]]<br />
| valign="top" | <big>'''[[User:Bairfhionn Isu|Bairfhionn Isu]]'''</big> <br />
'''About the role:''' The Director of Education oversees the core business of EVE University, training new players. He decides on the overall strategies to maximise the educational side of EVE University. He manages the training department (classes), events department and mentoring department and ensures operations in these departments are running smoothly. <br />
<br />
'''About the person:''' After [[User:Neville Smit|Neville Smit]] stepped down to finally undock, [[User:Bairfhionn Isu|Bairfhionn Isu]] took over as the Director of Education. After being the Events Manager for 9 months she accepted the offer to join the Directorship. Not much is known about what she does besides directoring but she can be seen in fleets or hunting pirates now and then, making them cry.<br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Teaching Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NorthCrossroad.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:NorthCrossroad|NorthCrossroad]]'''</big><br />
'''About the role:''' The Teaching Manager oversees [[Teaching Classes at Eve University|recruiting and development of UNI teachers]], organizing guest lectures, scheduling classes, and developing [[Eve University Class Library|recorded training classes]], the [[:Category:Syllabi|Syllabus Library]] and related [[:Category:Guides|player guides]] on the EVE University wiki. <br />
<br />
'''About the person:''' NorthCrossroad joined EVE University in 2010. Before taking the Teaching Manager position, he previously served as a Mentor, Teacher and Assistant Teaching Manager. In addition to his educational duties, NorthCrossroad developed and privately managed a subsidy program for +3 implants to new UNIs - this program proved to be so popular that the UNI took it on as a general corporate benefit.<br />
<br />
'''Reports to:''' [[Director of Education]] <br />
<br />
|}<br />
<br />
=== Mentor Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Haxxi.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Haxxi|Haxxi]]'''</big> <br />
'''About the role:''' On request, EVE University provides members with individualized coaching and mentoring from experienced UNI Graduates. The Mentor Manager is responsible for ensuring that this [[Mentor Program]] runs smoothly and efficiently. <br />
<br />
'''About the person:''' Haxxi joined EVE University in November 2009 after a short and turbulent week. EVE University gave him a home and helped him a lot with the harsh and dark space called New Eden. After a short while, he joined the ILN in which he's still serving. In October 2010, Haxxi decided to give something back to the UNI and joined the mentor team. After a short time, he got promoted to an assistant mentor manager. In June 2011, Haxxi was recognized for his good work by being promoted to head of the mentor program.<br />
<br />
'''Assistants:''' [[User:Morgrell|Morgrell]] and [[User:Polarina|Polarina]]<br />
<br />
'''Reports to:''' [[Director of Education]] <br />
<br />
|}<br />
<br />
=== Events Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br> <br />
| valign="top" | [[Image:Qato_Vollan_new.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Qato Vollan]]'''</big> <br />
'''About the role:''' The Events Manager oversees the [[Events Department]], including the scheduling of special events, recruiting Events Coordinators, and supporting students in developing and running their own events.<br />
<br />
'''About the person:''' Qato returned to the Events Manager position having served as Teaching Manager and failing at a career in motorcycle stunt riding. He enjoys a ginnantonix, not crashing, and getting people to blow each other up. Qato is ably assisted by [[User:Sketchy mcgillis|Sketchy McGillis]].<br><br />
<br />
'''Reports to:''' [[Director of Education]] <br />
<br />
|}<br />
<br />
== Director of Logistics ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:AzmoValar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Azmodeus Valar]]'''</big> <br />
'''About the role:''' The [[Logistics Department|Logistics Department]] is made of 6 main sections (POS Operations, Research, Production, Hangar Management, Reimbursement, and Market). Each section has a distinct focus, and all of them work in harmony on multiple projects. The Logistics Director is responsible for coordinating the actions of all 6 sections, and ensuring that each is fulfilling its responsibilities. He/She sets policy for the Department, appoints section managers, acts as a liaison to other departments, and serves as a Director for the university as a whole. The Freighter Production project, Ship replacement project, Refining program, copying program, and BYOM program are directly under the supervision of the Logistics Director instead of assigned to a distinct department. <br />
<br />
'''About the person:''' Azmodeus Valar has been a pilot since April of 2007, joining the University the following fall. He was appointed Hangar Manager the following summer, and promoted to Dir Logistics the Fall of 2008. He is trained as a PVP pilot, but somehow got the job of building things. It is believed he has alternate personalities in various other aspects of the game. <br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Director of Starbase Operations ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Eskona Runningstar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Eskona Runningstar|Eskona Runningstar]]'''</big> <br />
'''About the role:''' Maintains the [[POS]], used for research by the members. <br />
<br />
'''About the person:''' No one knows anything about Eskona, really.<br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Production Manager ===<br />
<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:OspreyPrime.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[OspreyPrime]]'''</big> <br />
'''About the role:''' Produces all items used in the University. <br />
<br />
'''About the person:''' <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Reimbursement Manager===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[File:DavidMatsuda.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:David Matsuda|David Matsuda]]'''</big> <br />
'''About the role:''' Oversees the [[Ship_Replacement_Program|Ship Replacement Program]] and [[The_Implants_Program|+3 Implants Program]]. <br />
<br />
'''About the person: ''' <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Hangar Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Turhan Bey.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Turhan Bey|Turhan Bey]]'''</big> <br />
'''About the role:''' In charge of maintaining stocks in corporate hangars. <br />
<br />
'''About the person:''' Data eaten by small rat named Steve. <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
=== Market Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Cervator.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Cervator|Cervator]]'''</big> <br />
'''About the role:''' Responsible for maintaining the PYOS program. <br />
<br />
'''About the person:''' Cervator joined New Eden around August 2009 and EVE University shortly after that. He enjoys a strange satisfaction from organizing things, so he turned out to be a perfect fit for the Logistics Department. Cervator established the PYOS program with direction from Azmodeus Valar, which provides T1 ships at cost to students for ISK (similar to how BYOM does it for minerals) <br />
<br />
'''Reports to:''' [[Director of Logistics]] <br />
<br />
|}<br />
<br />
== Director of Public Relations ==<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Irdalth Delrar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Irdalth Delrar|Irdalth Delrar]]'''</big> <br />
'''About the role:''' The Director of Public Relations is responsible for dealing with they day to day management all the Uni's public resources as well as dealing with third party contacts and news. <br />
<br />
'''About the person:''' Irdalth Delrar started as the alt of [[Keleth Delrar]], part of the Uni since 2006. As many of the other directors, Keleth started as an RO, when he left to 0.0, and Irdalth took his place, moving from RO to mining manager to teacher, when finally, 3 years later, his Jedi mind-tricks convinced Lord Kelduum to take him as an apprentice. <br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
|}<br />
<br />
=== Diplomatic Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Bashir.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Bashir]]'''</big> <br />
'''About the role:''' The Diplomatic Manager coordinates Ivy League's diplomats and acts as a point of contact for organizations outside of Ivy League who have questions about standings. <br />
<br />
'''About the person:''' I've played eve on and off (and off and on) for quite some time, I remember the dark early days of eve with no skill queue and no "warp to 0 on gates", I enjoy putting some knowledge back into the game and the Uni.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
'''Staff List Can be found at:''' [[Diplomacy Department]]<br />
<br />
<br />
|}<br />
<br />
=== Forum Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Smoogle.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Smoogle|Smoogle]]'''</big> <br />
'''About the role:''' The forum manager is responsible for day-to-day management of the E-UNI forum, dealing with forum moderation where needed, resetting user passwords, and assuring the quality of image-macro responses. <br />
<br />
'''About the person:''' Smoogle has been around for a while now, with a near-complete lack of training focus and more than a couple hiatus periods. Finally failed at avoiding responsibility. Has not yet managed to ban everyone.<br />
As far as fixing accounts? His attempts to develop psychic powers have so far failed, so it is recommended that you include more information as opposed to less. For example, if you need an email changed, try including email addresses, both old and new.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
=== Wiki Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Cervator.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Cervator|Cervator]]'''</big> <br />
'''About the role:''' The Wiki Manager's role is to patrol all wiki changes and identify and deal with any inappropriate edits to UniWiki as needed. <br />
<br />
'''About the person:''' Cervator joined New Eden around August 2009 and EVE University shortly after that. He enjoys a strange satisfaction from organizing things, so he turned out to be a perfect fit for the Logistics Department. He later also got suckered into becoming the Wiki Manager. thinking it was just a simple background admin job&nbsp;;-) <br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
=== Media Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:NoAvatar.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Post Vacant]]'''</big> <br />
'''About the role:''' The Media Manager looks after the news content on [http://www.eveuniversity.org eveuniversity.org] writing articles detailing what has been going on in E-UNI, as well as running the official E-UNI Twitter and Facebook pages. <br />
<br />
'''About the person:''' This position is currently vacant. For some reason, whomever takes this job falls to some ill fate, leading many to think it has been cursed by an ancient [http://wiki.eveonline.com/en/wiki/Takmahl Takmahl] artifact, discovered by a previous UNI Media Manager and who promptly vanished in a puff of smoke.<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
=== Intel Manager ===<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Scrapyard_Bob.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Scrapyard Bob|Scrapyard Bob]]'''</big> <br />
'''About the role:''' The Intel Manager communicates with the network of alumni and other E-UNI supporters regarding any intelligence they may have. He is also responsible for maintaining the various intel systems provided to members which track external and internal threats.<br />
<br />
'''About the person:''' ---REDACTED---<br />
<br />
'''Reports to:''' [[Director of Public Relations]] <br />
<br />
|}<br />
<br />
<br />
== Director of Special Projects ==<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Frood Frooster.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Frood Frooster|Frood Frooster]]'''</big> <br />
'''About the role:''' Oversees special projects and works to coordinate PVP across the entire University. <br />
<br />
'''About the person:''' The mysterious and elusive Frood Frooster lurks in the shadows, doing his assigned duties quietly. He eschews publicity of all kinds, and prefers to work quietly, behind the scenes, plotting the eventual takeover of all of New Eden. <br />
<br />
'''Reports to:''' [[CEO]] <br />
<br />
'''Oversees:''' [[Low-Sec Camp]] • [[Nullsec Campus]] • [[Project Solitude]] <br />
<br />
<br />
|}<br />
<br />
<br />
== Student Advocate ==<br />
<br />
{|<br />
|-<br />
! width="50" | <br />
| valign="top" | [[Image:Bashir.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Bashir]]'''</big> <br />
'''About the role:''' The [[Student Advocate]] essentially functions as a mediator, addressing issues at student level before they escalate to the point where a director should need to get involved. They are a point of contact for the student body, acting much like EVE's CSM in that they try to filter through the popular issues and bring the important ones to the attention of the directorate. The [[Student Advocate]] can also be considered the "voice" of the students, acting on their behalf in dealings with the directorate. It is for this reason that the [[Student Advocate]] has much the same levels of access as directors, though they lack the in-game powers and roles. Have you got an issue or a complaint with someone? Then the Student Advocate is the person you should speak to.<br />
<br />
'''About the person:''' I've played eve on and off (and off and on) for quite some time, I remember the dark early days of eve with no skill queue and no "warp to 0 on gates", I enjoy putting some knowledge back into the game and the Uni.<br />
<br />
'''Reports to:''' [[CEO]]<br />
<br />
<br />
|}<br />
<br />
= EVE University Founder =<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Morning Maniac.jpeg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[Morning Maniac]]'''</big> <br />
I founded EVE University to create a place where new players could get together and be appreciated for who they were. Classes and doing things together were important but nothing was, and is, more important than the positive attitude towards new players. <br />
<br />
In the first three years I clocked about 4000 hours logged-in in the service of the University. After some real life changes my available free time was greatly reduced but I could rely on a great team of directors and managers to run the Uni. In the last three years I was mainly concerned with extinguishing fires and the occasional directorship drama, but fortunately for me and everyone involved these issues have become less frequent and intense. The current leadership is stable and doing well, and they seem to share my vision of what the University should be and they work hard to shape it as such, with all the limitations of the game and the people in it. <br />
<br />
More changes in my real life have resulted in even less EVE time and as a result I feel now removed from the game. Because of that I have decided that it is in the best interest of EVE University that I resign from my CEO position. I have asked Kelduum to succeed me and he has accepted the job. <br />
<br />
What does this mean for the University and its members? Well, nothing. It means that now the formal power will be with the person who has already been in charge for a long time. I trust that Kelduum and the rest of the leadership will continue to run and build the University as they have done in the past. If they should decide to take another route then that's fine too. <br />
<br />
As for me? I hope to stay a member of the University. If and when I have time I would like to log in and just join the chat with the new guys. The enthusiasm of new players is what I always enjoy most about EVE. Besides, there is always a lot to learn in EVE. <br />
<br />
Finally, I would like to thank everyone for putting your trust in me. When I founded the Uni I had no idea where it would go. Where we are today is far beyond anything I could have imagined. I have learned so much, I have met amazing people and had a great time. All thanks to you, members past and present of EVE University. <br />
<br />
|}<br />
<br />
= Directors Emeriti =<br />
<br />
The following were once directors E-UNI who have stepped down from their positions and while they no longer hold any official authority, their considerable knowledge and history is still called upon from time to time, and their input is welcome in E-UNI management discussions. <br />
<br />
*[[Irrilian]] <br />
*[[Bruno Bonner]] <br />
*[[Finraer]] <br />
*[[Kassie Kelmar]] <br />
*[[Dookagalla]] <br />
*[[Kodell]] <br />
*[[Morning Maniac]] <br />
*[[Miraki Alsento]] <br />
*[[METADOG]] <br />
*[[Dierdra Vaal]] <br />
*[[Korr'Tanas]] - was never technically a director, but served 9 months as [[Student Relations Manager]] among near 3 years of other solid Uni contributions, [http://forum.eveuniversity.org/viewtopic.php?p=325009#p325009 earning him the same honor] <br />
*[[Kyrlin DiShai]] <br />
*[[Storiim Tsovoran]] <br />
*[[BladeHeart]] - like Korr'tanas, never technically a director, but a long serving and valued member of staff who held several management positions, including [[Recruitment Manager]] and [[Student Relations Manager]].<br />
*[[User:Neville smit|Neville Smit]]<br />
*[[User:Silentbrick|Silentbrick]]<br />
*[[User:Ubercado|Ubercado]]<br />
*[[User:Gibson thunderbird|Gibson Thunderbird]]<br />
<br />
[[Category:Eve_University]]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Student_Relations_Department&diff=42365Student Relations Department2012-10-11T15:14:45Z<p>Hannibal barcca: </p>
<hr />
<div>''This article is about the Student Relations Department and how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University and how it serves the general membership.''<br />
<br />
The role of the Student Relations Department is to provide a voice for the student body to the Directorate and Management in a fashion much like EVE's CSM in that they filter through popular issues and concerns bringing forward those that are deemed most important. The Student Relations Department's staff also act as mediators for when those inevitable clashes between members occur. EVE University is both large in numbers and broad in the cultural and nationality scope. When an issue arises it is the goal to bring them to a friendly resolution to allow members to continue enjoying their time in EVE University. The Student Relations Department also acts to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures.<br />
<br />
== Student Relations Manager ==<br />
<br />
The Student Relations Department is overseen and managed by the Student Relations Manager (SRM). The SRM is also the [[ILN#Judge Advocate|ILN Judge Advocate]].<br />
<br />
<br />
{|<br />
|-<br />
| valign="top" | [[Image:Marius.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Marius Labo|Marius Labo]]'''</big><br />
'''About the role:''' The Student Relations Manager essentially functions as a mediator, addressing issues at student level before they escalate to the point where a director should need to get involved. They are a point of contact for the student body, acting much like EVE's CSM in that they try to filter through the popular issues and bring the important ones to the attention of the directorate. The SRM can also be considered the "voice" of the students, acting on their behalf in dealings with the directorate. It is for this reason that the SRM has much the same levels of access as directors, though they lack the in-game powers and roles. Have you got an issue or need and explanation? Then the Student Relations Manager or his Assistants in the [[Student Relations Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Marius began his life as a Unista in December of 2010 after waiting a gruelling 19 days in the dreaded Queue. He volunteered for the ILN shortly after that and became a Lamb in Battle Group I "The Black Sheep". Shortly after that he volunteered to become a recruiter for the University. With the help of BG1 Training officers, especially Sam Seraph, "Mad Dog" Marius was soon promoted to Ensign and was kicked out of the Lamb barracks by Sam himself. If anyone at the barracks in CBT comes across care packages of cookies please forward them on to the rightful addressee. Marius established himself as a solid Personnel Officer and was soon promoted to Senior Personnel Officer, and much to his contemporaries' dismay, to Assistant Personnel Manager. In August of 2011 he was foolish enough to take on the position of Student Relations Manager. Contrary to popular belief, Marius is not syphoning off Uni R & D funds to find a way to mount Strip Miners onto his beloved Catalyst.<br />
<br />
'''Reports to:''' [[CEO]] and [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Student Relations Assistants ==<br />
<br />
The role of the Student Relations Assistants is to provide additional points of contact for members and staff should there be any Student Relations issues arise. They act with the authority of the SRM when the SRM is not available. They also assist the SRM with administrative side of the department.<br />
<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=14856 Shegunna Blow] Shegunna Blow is very active in the Uni as a Diplomat, Teacher, and very notably as the current Event Host for the [[Low-Sec Camp]]. Shegunna is most active in the America's timezone and mainly on weekends.<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=13064 Boniface Vachon] Boniface Vachon is very active in the Uni as a Senior Personnel Officer and he enjoys playing many aspects of EVE Online. Boniface is most active in the European timezone and can be found in game almost everyday.<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=16336 Hannibal Barcca] Hannibal Barcca, when not threatening Rome with a Third Punic War, is a very active Senior Personnel Officer as well as other aspects and areas of the Uni. Hannibal is most active in the America's timezone and can found on almost everyday.<br />
<br />
== Are Personnel Officers also Student Relations staff? ==<br />
<br />
Although some [[List of Personnel Officers|Personnel Officers]] may be Student Relations Assistants, Personnel Officers are not Student Relations staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle Student Relations issues. <br />
<br />
[[List of Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
== What duties does the Student Relations Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew.<br />
<br />
<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SRM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then we are who you want to get in touch with.<br />
<br />
<br />
*Ensure that you have taken reasonable steps to resolve the issue yourself. Try a private convo, evemail, or forum PM with the other party. Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended. Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.<br />
*Contact a Student Relations Assistant or the Student Relations Manager via forum private message, or evemail with your complaint. Be perpared to provide chatlogs and/or copies of evemails, forum PMs, or any other correspondence/evidence as this will help us get to a resolution quicker.<br />
*If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies we may not treat it as a complaint. <br />
*Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution. We've had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all.<br />
*Give us the courtesy of patience and time to get to the bottom of the issue. We all have real lives and we also like to enjoy playing EVE Online. And there may be other, more critical issues that need handling.<br />
*In cases of complaints against someone we are not here to determine who is who is right or wrong but rather to bring the complaint issue to a peaceful and amicable resolution between the parties involved.<br />
*If we issue you interim instructions please be sure to follow them. These are designed to keep the issue from getting worse, thus complicating and delaying a resolution.<br />
<br />
We will do our best to help you resolve the issue in a timely fashion.<br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Relations staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may receive an [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. While this title is applied any other Title progression will be suspended. <br />
*You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Student Relations staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Relations staff.<br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back. <br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Relations staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=User:Hannibal_barcca&diff=42359User:Hannibal barcca2012-10-11T14:38:24Z<p>Hannibal barcca: </p>
<hr />
<div>[[Category:Pilots]]<br />
<br />
[[File:Hannibal_large.jpg|thumb|right|Hannibal Barcca]]<br />
<br />
[https://gate.eveonline.com/Profile/Hannibal%20Barcca Hannibal] is an EVE University Graduate, a [[List_of_Personnel_Officers|Senior Personnel Officer]] and a member of the [[Student_Relations_Department|Student Relations]] staff.<br />
<br />
He can be found online most every day, at varying times throughout the day.<br />
<br />
<br />
= About =<br />
<br />
Hannibal first started playing EVE in the end of February of 2011, and joined EVE University for the first time March 8 of the same year. After nearly 3 months with E-Uni, real life caused a 6 month departure from the game. After returning to EVE in November of the same year, Hannibal returned to E-Uni. Shortly after his return, Hannibal applied for his first staff position. Since then, he has made it a goal to be a prominent and constant contributor to EVE University, both as staff and in other capacities.<br />
<br />
Out of game, Hannibal is a 22 years old, married and soon to be a new father. He is from the United States and currently lives near Chicago. Hannibal currently works for the United States Postal Service, and contrary to populat belief likes to have fun sometimes. Some of his hobbies include PC gaming, storm chasing, rally car racing, and just generall tomfoolery. He has plans to go back to school and finish his degree in Network Engineering. <br />
<br />
Hannibal has been playing games for as long as he can remember. RPGs have always been one of his favorites, include the Final Fantasy and Elderscrolls franchises. He also really enjoys strategy games, including Age of Empires and Command and Conquer. Hannibal's current game interests are EVE, Guild Wars 2, and Civilization 5. <br />
<br />
<br />
<br />
<br />
= Official Duties in the E-UNI =<br />
<br />
== [[Becoming_a_Personnel_Officer|Personnel Department]] ==<br />
<br />
Hannibal is currently a Senior Personnel officer with the Uni. While he takes the position very seriously, Hannibal is also a very light heart in the Personnel department. He really enjoys training new personnel officers, and does all he can to make them feel welcome and ease their transition into their new position.<br />
<br />
Hannibal also spends a lot of time in the E-Uni public channel, keeping the peace and chatting with the natives. He is well loved by all.<br />
<br />
Hannibal often says that joining the Personnel Department was the best decision he could have made during his time in E-UNI, and his promotion to Senior Personnel Officer secured that decision for him.<br />
<br />
<br />
== [[Student_Relations_Department|Student Relations Department]] ==<br />
<br />
Hannibal was recently given one of three newly created Student Relations Assistant positions. He serves as assistant to Marius Labo, the Universities Student Relations Manager, in dealing with issues and concerns that students may have. Hannibal was excited at the opprotunity to serve in this position. He loves interacting with people and helping them out when they need it.<br />
<br />
One thing Hannibal has taken to heart with his new Student Relations position is to aide in changing the University's view of the department. Most students with E-Uni know Marius as the one who talks to you when you broke the rules, and the one who deals the punishments. Hannibal wants to the entire University to know that the Student Relations is much more than that, we are here to help protect the student body from themselves, each other, and to a degree Management. They server as a confidential, caring body that student can come to with issues.<br />
<br />
If you wish to contact Hannibal with any issues, feel free to find him on mumble, send a mail or convo in game, or even a forum PM.<br />
<br />
== [[Mentor|Mentor Department]] ==<br />
<br />
Hannibal served as a Mentor with the education depratment for a time with the Uni. It was one of the most rewarding experiences he's ever had in E-Uni, however real life commitments limit his play time. Hannibal felt that he could not give the time his mentees deserved, so he made the decision to step down from the department.<br />
<br />
Hannibal encourages everyone who is interested in helping new members to check out the Mentor department.<br />
<br />
<br />
= His own business =<br />
<br />
<br />
== [[Incursion|Incursions]] ==<br />
<br />
Hannibal first started doing incursions in a lowly Brutix, and was almost turned off to them by his first experience. His Brutix was lost on the very first incursion site he ever did. Fortunately, he lost it to a glitch and it was reimbursed by a GM.<br />
<br />
Despite this loss, Hannibal kept at it and quickly fell in love with incrusins, becoming a prominent member of the Uni incursion community. He quickly left the Brutix behind, and became one of the first pilots in the Uni to pilot a Rokh for shield fleets.<br />
<br />
Hannibal made efforts to get on Uni Assault fleets whenever possible, eventually become an assault site FC. He was also present for the University's first HQ fleet.<br />
<br />
Hannibal remains a known member of the Uni incursions community, and always welcomes questions about incurusions.<br />
<br />
== [[Low-Sec_Camp|Low-Sec Camp]] ==<br />
<br />
Hannibal has a strong interest in PvP as well as incursions, and he frequents the LSC. While he does not spend all of his time out there, he does enjoy spending time with the people in the LSC. Explosions are always, of course, welcome.<br />
<br />
<br />
== [[Missions|Mission Running]] ==<br />
<br />
Whole he does not do it often, some have reported spotting Hannibal doing a mission. While this can neither be confirmed or denied, it is said he is knowledgable regarding missions and mission fitts. He welcomes questions about missions, so feel free to contact him.<br />
<br />
<br />
= Trivia =<br />
<br />
* Hannibal has come to earn himself the moniker "Bannibal" from the people in E-Uni public channel.<br />
* According to [[Joha_M%27raadu|John]], Hannibal destroys new POs<br />
* Hannibal hates titles<br />
* Hannibal just wanted to be Marius' friend<br />
* Hannibal is now Marius' friend<br />
* [https://gate.eveonline.com/Profile/Sugar%20Kyle Sugar Kyle]</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=Student_Relations_Department&diff=42358Student Relations Department2012-10-11T14:37:48Z<p>Hannibal barcca: /* Student Relations Assistants */</p>
<hr />
<div>''This article is about the Student Relations Department and how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University and how it serves the general membership.''<br />
<br />
The role of the Student Relations Department is to provide a voice for the student body to the Directorate and Management in a fashion much like EVE's CSM in that they filter through popular issues and concerns bringing forward those that are deemed most important. The Student Relations Department's staff also act as mediators for when those inevitable clashes between members occur. EVE University is both large in numbers and broad in the cultural and nationality scope. When an issue arises it is the goal to bring them to a friendly resolution to allow members to continue enjoying their time in EVE University. The Student Relations Department also acts to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures.<br />
<br />
== Student Relations Manager ==<br />
<br />
The Student Relations Department is overseen and managed by the Student Relations Manager (SRM). The SRM is also the [[ILN#Judge Advocate|ILN Judge Advocate]].<br />
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<br />
{|<br />
|-<br />
| valign="top" | [[Image:Marius.jpg|thumb|left|128px]] <br />
| valign="top" | <big>'''[[User:Marius Labo|Marius Labo]]'''</big><br />
'''About the role:''' The Student Relations Manager essentially functions as a mediator, addressing issues at student level before they escalate to the point where a director should need to get involved. They are a point of contact for the student body, acting much like EVE's CSM in that they try to filter through the popular issues and bring the important ones to the attention of the directorate. The SRM can also be considered the "voice" of the students, acting on their behalf in dealings with the directorate. It is for this reason that the SRM has much the same levels of access as directors, though they lack the in-game powers and roles. Have you got an issue or need and explanation? Then the Student Relations Manager or his Assistants in the [[Student Relations Department]] are the people you should speak to. <br />
<br />
'''About the person:''' Marius began his life as a Unista in December of 2010 after waiting a gruelling 19 days in the dreaded Queue. He volunteered for the ILN shortly after that and became a Lamb in Battle Group I "The Black Sheep". Shortly after that he volunteered to become a recruiter for the University. With the help of BG1 Training officers, especially Sam Seraph, "Mad Dog" Marius was soon promoted to Ensign and was kicked out of the Lamb barracks by Sam himself. If anyone at the barracks in CBT comes across care packages of cookies please forward them on to the rightful addressee. Marius established himself as a solid Personnel Officer and was soon promoted to Senior Personnel Officer, and much to his contemporaries' dismay, to Assistant Personnel Manager. In August of 2011 he was foolish enough to take on the position of Student Relations Manager. Contrary to popular belief, Marius is not syphoning off Uni R & D funds to find a way to mount Strip Miners onto his beloved Catalyst.<br />
<br />
'''Reports to:''' [[CEO]] and [[CEO#Director_of_Human_Resources|Director of HR]] <br />
<br />
|}<br />
<br />
== Student Relations Assistants ==<br />
<br />
The role of the Student Relations Assistants is to provide additional points of contact for members and staff should there be any Student Relations issues arise. They act with the authority of the SRM when the SRM is not available. They also assist the SRM with administrative side of the department.<br />
<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=14856 Shegunna Blow] Shegunna Blow is very active in the Uni as a Diplomat, Teacher, and very notably as the current Event Host for the [[Low-Sec Camp]]. Shegunna is most active in the America's timezone and mainly on weekends.<br />
<br />
[http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=13064 Boniface Vachon] Boniface Vachon is very active in the Uni as a Senior Personnel Officer and he enjoys playing many aspects of EVE Online. Boniface is most active in the European timezone and can be found in game almost everyday.<br />
<br />
[[Hannibal Barcca|Hannibal Barcca]] Hannibal Barcca, when not threatening Rome with a Third Punic War, is a very active Senior Personnel Officer as well as other aspects and areas of the Uni. Hannibal is most active in the America's timezone and can found on almost everyday.<br />
<br />
== Are Personnel Officers also Student Relations staff? ==<br />
<br />
Although some [[List of Personnel Officers|Personnel Officers]] may be Student Relations Assistants, Personnel Officers are not Student Relations staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle Student Relations issues. <br />
<br />
[[List of Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.<br />
<br />
== What duties does the Student Relations Department carry on? ==<br />
<br />
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew.<br />
<br />
<br />
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. <br />
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".<br />
*In extreme cases the SRM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.<br />
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.<br />
*We moderate Uni chat channels and Mumble.<br />
*We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.<br />
<br />
== What do I do if I have a complaint? ==<br />
<br />
Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then we are who you want to get in touch with.<br />
<br />
<br />
*Ensure that you have taken reasonable steps to resolve the issue yourself. Try a private convo, evemail, or forum PM with the other party. Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended. Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.<br />
*Contact a Student Relations Assistant or the Student Relations Manager via forum private message, or evemail with your complaint. Be perpared to provide chatlogs and/or copies of evemails, forum PMs, or any other correspondence/evidence as this will help us get to a resolution quicker.<br />
*If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies we may not treat it as a complaint. <br />
*Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution. We've had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all.<br />
*Give us the courtesy of patience and time to get to the bottom of the issue. We all have real lives and we also like to enjoy playing EVE Online. And there may be other, more critical issues that need handling.<br />
*In cases of complaints against someone we are not here to determine who is who is right or wrong but rather to bring the complaint issue to a peaceful and amicable resolution between the parties involved.<br />
*If we issue you interim instructions please be sure to follow them. These are designed to keep the issue from getting worse, thus complicating and delaying a resolution.<br />
<br />
We will do our best to help you resolve the issue in a timely fashion.<br />
<br />
== I screwed up with the WSOP. What can I expect? ==<br />
<br />
When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.<br />
<br />
<br />
<br />
In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...<br />
<br />
*Own up to the mistake. You can contact a Student Relations staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.<br />
*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.<br />
*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.<br />
*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.<br />
*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.<br />
*You may receive an [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. While this title is applied any other Title progression will be suspended. <br />
*You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue. <br />
*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.<br />
*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.<br />
*Multiple issues with regards to the WSOP can aggravate any current case against you.<br />
<br />
If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Student Relations staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.<br />
<br />
== I've broken a Rule or have caused other trouble. What can I expect? ==<br />
<br />
In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental. <br />
<br />
<br />
*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.<br />
*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.<br />
*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.<br />
*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.<br />
*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.<br />
*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.<br />
*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.<br />
*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.<br />
<br />
If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Relations staff.<br />
<br />
== I've lost Titles and my case is resolved. When do I get them back? ==<br />
<br />
Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back. <br />
<br />
Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.<br />
<br />
It does take a Director to apply titles so always be patient.<br />
<br />
Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Relations staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.</div>Hannibal barccahttps://wiki.eveuniversity.org/index.php?title=User:Hannibal_barcca&diff=42354User:Hannibal barcca2012-10-11T14:34:31Z<p>Hannibal barcca: Created page with "Category:Pilots Hannibal Barcca [https://gate.eveonline.com/Profile/Hannibal%20Barcca Hannibal] is an EVE University Gradua..."</p>
<hr />
<div>[[Category:Pilots]]<br />
<br />
[[File:Hannibal_large.jpg|thumb|right|Hannibal Barcca]]<br />
<br />
[https://gate.eveonline.com/Profile/Hannibal%20Barcca Hannibal] is an EVE University Graduate, a [[List_of_Personnel_Officers|Senior Personnel Officer]] position and a member of the [[Student_Relations_Department|Student Relations]] staff.<br />
<br />
He can be found online most every day, at varying times throughout the day.<br />
<br />
<br />
= About =<br />
<br />
Hannibal first started playing EVE in the end of February of 2011, and joined EVE University for the first time March 8 of the same year. After nearly 3 months with E-Uni, real life caused a 6 month departure from the game. After returning to EVE in November of the same year, Hannibal returned to E-Uni. Shortly after his return, Hannibal applied for his first staff position. Since then, he has made it a goal to be a prominent and constant contributor to EVE University, both as staff and in other capacities.<br />
<br />
Out of game, Hannibal is a 22 years old, married and soon to be a new father. He is from the United States and currently lives near Chicago. Hannibal currently works for the United States Postal Service, and contrary to populat belief likes to have fun sometimes. Some of his hobbies include PC gaming, storm chasing, rally car racing, and just generall tomfoolery. He has plans to go back to school and finish his degree in Network Engineering. <br />
<br />
Hannibal has been playing games for as long as he can remember. RPGs have always been one of his favorites, include the Final Fantasy and Elderscrolls franchises. He also really enjoys strategy games, including Age of Empires and Command and Conquer. Hannibal's current game interests are EVE, Guild Wars 2, and Civilization 5. <br />
<br />
<br />
<br />
<br />
= Official Duties in the E-UNI =<br />
<br />
== [[Becoming_a_Personnel_Officer|Personnel Department]] ==<br />
<br />
Hannibal is currently a Senior Personnel officer with the Uni. While he takes the position very seriously, Hannibal is also a very light heart in the Personnel department. He really enjoys training new personnel officers, and does all he can to make them feel welcome and ease their transition into their new position.<br />
<br />
Hannibal also spends a lot of time in the E-Uni public channel, keeping the peace and chatting with the natives. He is well loved by all.<br />
<br />
Hannibal often says that joining the Personnel Department was the best decision he could have made during his time in E-UNI, and his promotion to Senior Personnel Officer secured that decision for him.<br />
<br />
<br />
== [[Student_Relations_Department|Student Relations Department]] ==<br />
<br />
Hannibal was recently given one of three newly created Student Relations Assistant positions. He serves as assistant to Marius Labo, the Universities Student Relations Manager, in dealing with issues and concerns that students may have. Hannibal was excited at the opprotunity to serve in this position. He loves interacting with people and helping them out when they need it.<br />
<br />
One thing Hannibal has taken to heart with his new Student Relations position is to aide in changing the University's view of the department. Most students with E-Uni know Marius as the one who talks to you when you broke the rules, and the one who deals the punishments. Hannibal wants to the entire University to know that the Student Relations is much more than that, we are here to help protect the student body from themselves, each other, and to a degree Management. They server as a confidential, caring body that student can come to with issues.<br />
<br />
If you wish to contact Hannibal with any issues, feel free to find him on mumble, send a mail or convo in game, or even a forum PM.<br />
<br />
== [[Mentor|Mentor Department]] ==<br />
<br />
Hannibal served as a Mentor with the education depratment for a time with the Uni. It was one of the most rewarding experiences he's ever had in E-Uni, however real life commitments limit his play time. Hannibal felt that he could not give the time his mentees deserved, so he made the decision to step down from the department.<br />
<br />
Hannibal encourages everyone who is interested in helping new members to check out the Mentor department.<br />
<br />
<br />
= His own business =<br />
<br />
<br />
== [[Incursion|Incursions]] ==<br />
<br />
Hannibal first started doing incursions in a lowly Brutix, and was almost turned off to them by his first experience. His Brutix was lost on the very first incursion site he ever did. Fortunately, he lost it to a glitch and it was reimbursed by a GM.<br />
<br />
Despite this loss, Hannibal kept at it and quickly fell in love with incrusins, becoming a prominent member of the Uni incursion community. He quickly left the Brutix behind, and became one of the first pilots in the Uni to pilot a Rokh for shield fleets.<br />
<br />
Hannibal made efforts to get on Uni Assault fleets whenever possible, eventually become an assault site FC. He was also present for the University's first HQ fleet.<br />
<br />
Hannibal remains a known member of the Uni incursions community, and always welcomes questions about incurusions.<br />
<br />
== [[Low-Sec_Camp|Low-Sec Camp]] ==<br />
<br />
Hannibal has a strong interest in PvP as well as incursions, and he frequents the LSC. While he does not spend all of his time out there, he does enjoy spending time with the people in the LSC. Explosions are always, of course, welcome.<br />
<br />
<br />
== [[Missions|Mission Running]] ==<br />
<br />
Whole he does not do it often, some have reported spotting Hannibal doing a mission. While this can neither be confirmed or denied, it is said he is knowledgable regarding missions and mission fitts. He welcomes questions about missions, so feel free to contact him.<br />
<br />
<br />
= Trivia =<br />
<br />
* Hannibal has come to earn himself the moniker "Bannibal" from the people in E-Uni public channel.<br />
* According to [[Joha_M%27raadu|John]], Hannibal destroys new POs<br />
* Hannibal hates titles<br />
* Hannibal just wanted to be Marius' friend<br />
* Hannibal is now Marius' friend<br />
* [https://gate.eveonline.com/Profile/Sugar%20Kyle Sugar Kyle]</div>Hannibal barcca