Difference between revisions of "Skillbook Program"

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Members of [[Eve University]] benefit from '''The Skillbook Program''', providing vital [[skillbooks]] up to a value of 1 million ISK. Skillbooks are available in the [[Corporation Hangar]], or reimbursement to purchase the skillbook may be issued through the Skillbook Wallet subject to funds available.
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{{eunispecific}}
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{{Member Services}}
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Members of [[EVE University]] have access to our Skillbook Program, which allows them to obtain reimbursement for up to three and a half million ISK of skillbooks per day. Reimbursement is available to any EVE University member, regardless of their current title. Members who already have the Freshman title or above are able to reimburse themselves directly, and are encouraged to reimburse other members who do not yet have any titles.
  
__TOC__
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=Rules and restrictions of the Program=
==Conditions==
 
*'''Skillbooks are only reimbursed for a value up to 1 million ISK.'''
 
We do not issue full or partial compensation for skillbooks costing more than 1 million ISK. This means if you buy a skillbook worth 1,000,001 ISK, you will '''not''' be reimbursed.
 
  
*'''Reimbursement for ONE expensive book to THREE cheap books'''.
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In order to ensure we have enough to go around, we impose some restrictions. Members should ensure that they follow these rules when obtaining reimbursement:
Limited funds are available in the Skillbook Wallet, and combined with the popularity of the program given the amount of students, we ask that you only ask for reimbursement of one expensive book up to three cheap books at a time. This is usually the amount of skills you can usefully train in a short period. If you are uncertain or seeking reimbursement for more than three books, please ask for permission in the Corp channel first to prevent problems from arising.
 
  
==Procedure==
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* Members can request reimbursement up to a total of three and a half million (3,500,000) ISK per day, although this can be over several skillbooks. We take "per day" to mean the twenty-four hour period from 00:00 - 23:59 EVE time. We do not partially reimburse skillbooks that exceed the three and a half million ISK daily total.  The limit resets each day and is not cumulative.
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* Each skillbook must individually cost three and a half million ISK or less. We do not partially reimburse higher value skillbooks.
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* Skillbooks can be reimbursed at either the <u>NPC seeded</u> market price, or at the direct price (remotely from skillqueue), provided the total is less than three and a half million ISK. Do note that there are a handful of skillbooks that cost under 3 and a half million ISK off the market, but more than the limit of purchased directly from the skill queue. These can only be reimbursed at the market price.
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* Members should only request reimbursement for skills they intend to use immediately.
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* Members may only claim reimbursement for skillbooks purchased while they are in EVE University, not before they joined or after they leave.
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* Members may only claim reimbursement for skillbooks used by their characters in EVE University. We do not reimburse skillbooks for [[alternate characters]].
  
*'''When possible check the corporate hangar to see if your skillbook is available.'''
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If a member makes a mistake with the skillbook wallet they can report it using [https://docs.google.com/forms/d/e/1FAIpQLSdrVyr0gB9w_5EKV4q-iBwhViRoGZeQh7hhqAZk-Wcr9o3vXw/viewform?formkey=dExhblNOby0za1dNcVdodjlSVC1kckE6MQ Skillbook Wallet Mistake Form].
A limited selection of donated skillbooks are provided for free in the skillbook containers in the Hangars.  If you do not have access, simply ask a Uni member to grab one for you.  (Please see [[Corporation Hangar]] for information on how to use the Hangars). However, if you either (a) cannot find the skillbook you need there, (b) do not have the proper access to check and nobody else is available to check for you, or (c) are simply too far away from HQ that it would be too great of an inconvenience to fly back for a single skillbook, then always feel free to either ask for reimbursement or make use of the Skillbook Wallet instead.
 
  
*'''How to ask for reimbursement.'''
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== Checking skillbook prices ==
''Please ask for reimbursement before purchasing your skillbooks in order to avoid any confusion regarding the amount you will be reimbursed.''
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You can look at the [[Skillbook Program/Seeded Price]] page for a list of skillbook prices, or look it up yourself ingame through the [[Neocom#Regional_Market|Regional Market]] or by either right-clicking a skillbook or through the '''Show Info''' window and selecting '''View Market Details'''. For the market price, make sure that it is the <u>NPC-seeded</u> price you're looking at and not player offers.
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<p><ul style="margin:0px;"><li style="border:none; vertical-align:top; display:inline-block;">
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[[image:identifying_npc_sellers.png|500px|thumb|left|You can easily verify that it is an <u>NPC sell order</u> by the fact it expires in several hundred days, like the orders marked in {{co|lightgreen|green}}, where as players are limited to 90 days (3 months). Those NPC sell orders are also placed exclusively from educational places like '''Academies''', '''Schools''' and '''Universities''' as seen by the locations marked in {{co|lightskyblue|blue}}.]]
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</li><li style="border:none; vertical-align:top; display:inline-block;">
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[[image:reimbursement_marketprice_only.png|500px|thumb|left|Here's an example of a skill, in this case {{sk|Large Hybrid Turret}}, that has a (NPC) '''market price''' of 3,000,000 ISK but a '''direct''' price of 3,900,000 ISK. You'll be unable to claim the '''direct''' price of 3,900,000 ISK marked in {{co|crimson|red}} since it's above that limit, but you are still able to claim the '''market price''' of 3,000,000 ISK marked in {{co|lightgreen|green}} as it's still within the limit.]]
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</li></ul></p>
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=Obtaining reimbursement=
  
If you are unable to get the skillbook you want from the corporate hangar, then '''any E-UNI pilot with the 'Student' title may transfer the money to you from the corporate Skillbook Wallet'''. Simply ask politely in Corp chat if someone with the student title is free to help you, then let them know what book you want and how much it costs. If you don't get an answer, ask again at about 5-minute intervals. When asking for skillbook reimbursement auto-linking the skillbook is an aid and a courtesy to those who would reimburse you. 
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==Members with no title==
  
== Using the Skillbook Wallet ==
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Members who don't yet have any [[titles]] within EVE University can still request reimbursement for skillbooks. The procedure is as follows:
The Skillbook Wallet is a privilege bestowed upon [[Titles_Within_Eve_University|Students]] of Eve University to help themselves and other players purchase skillbooks. The same conditions still apply regardless of whether you have access to the wallet or not. If a new player needs a skillbook, and one is not available in the hangars, we have created the Skillbook Wallet division to help. First, buy the skillbook and give it to the new player. Then, get reimbursed from the wallet. Or simply transfer the money from the corporate account directly to the player who needs the skillbook. You can do this by right-clicking on the player, and select "Transfer corp cash" - make sure you include the name of the skill and transfer exactly the amount it costs. You'll need to have a corporate wallet division set up to do this. See below on how to set up a corporate wallet division.
 
  
=== Setting up the wallet ===
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:1. Ensure that the skillbook qualifies for reimbursement under the above rules
* '''First, access the wallet'''
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::''I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less.''
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:2. Ensure that you have a sufficient amount of your 3.5 million ISK total daily allowance remaining to cover the cost of the skillbook.
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:3. Make a post in the {{co|lightgreen|Corp}} [[EVE University Chat Channels|chat channel]] in the following format:
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::''Skillbook name (cost), Skillbook name (cost), Total cost''
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::{{co|yellow|For example:}}
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::''Repair Drone Operation (200k), Thermal Shield Compensation (120k), Total: 320k''
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:4. Make sure you [[Auto Linking|link]] the name of the skillbook
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::''This makes it easier and quicker for people to check that your skillbook qualifies for reimbursement. You can do this either by dragging and dropping the skillbook information page into the chat window, or by typing the name of the skillbook, then highlighting it, right clicking and selecting {{co|wheat|Auto Link}} and then {{co|wheat|Item Type}}.''
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:5. Wait for someone to notice your request and handle your reimbursement.
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::''Be patient - remember people are often busy playing the game. If you have not been reimbursed within 10 minutes post your request again.''
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:6. Once someone has processed your request, they will ask you to confirm you have received the ISK. Check your wallet and confirm in the channel that it has arrived.
  
[[File:SkillbookWallet1.jpg|Step 1]]
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==Members with the Freshman title==
  
* '''Click the Corp Wallet Button'''
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Members who have the [[Freshman]] title (or higher) should reimburse themselves directly from the skillbook wallet. The procedure is as follows:
  
[[File:SkillbookWallet2.jpg|Step 2]]
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:1. Ensure that the skillbook qualifies for reimbursement under the above rules
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::''I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less.''
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:2. Ensure that you have a sufficient amount of your 3.5 million ISK total daily allowance remaining to cover the cost of the skillbook.
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:3. Open your Wallet from the Neocom: [[File:Wallet.png|32px]]
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:4. At the top left select the {{co|wheat|Corporation Wallet}} tab. Ensure that your active wallet division is EVE University Skillbooks.
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:5. At the top right click the {{co|wheat|Withdraw ISK}} button.
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:6. A box will pop up, which asks for an amount and a reason.
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::''For the amount enter the total amount of all the skillbooks you are requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable.''
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::{{co|yellow|For example:}}
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::''Therm Shield Comp (for Thermal Shield Compensation)''
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:7. Select {{co|wheat|OK}} and the ISK will be added to your personal wallet.
  
* '''Click the "Change Division" button in the upper right and change to "Eve University Skillbooks"'''
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If the skillbook wallet does not contain enough ISK to fulfill your request, make a post in the [http://forum.eveuniversity.org/viewtopic.php?p=345693 Official: Skillbook Wallet is Empty Thread] on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.
  
[[File:SkillbookWallet3.jpg|Step 3]]
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=Reimbursing other members=
  
* '''When the division says "Eve University Skillbooks" at the top of the corporate wallet''', you can "Take Money" and grab whatever you need to reimburse yourself. Please leave a reason stating what skillbook and who it was for.
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Members who have the Freshman title (or higher) are also able to reimburse other members who do not yet have the appropriate access. As per our [[EVE University Rules|rules]]: '''Our members are encouraged to balance "self" with "service"'''. The procedure is as follows:
  
[[Category:Eve University]]
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:1. First acknowledge the request in the {{co|lightgreen|Corp}} channel so the member requesting reimbursement (and other potential helpers) know it is being handled.
[[Category:Services]]
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:2. Click on the skillbook which should have been linked in the request and ensure that the the skillbook qualifies for reimbursement under the above rules.
[[Category:Guides]]
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::''I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less. Also check that the total for all the skillbooks is 3.5 million ISK or less. [[Skillbook_Program/Seeded_Price|This page sets out the seeded prices]]''
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:3. Open your Wallet from the Neocom: [[File:Wallet.png|32px]]
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:4. At the top left select the {{co|wheat|Corporation Wallet}} tab. Ensure that your active wallet division is '''EVE University Skillbooks'''.
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:5. At the top right click the {{co|wheat|Transfer ISK}} button.
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:6. A box will pop up which will enable you to search for the character to be reimbursed by name. Search for their character name, select the correct one and press {{co|wheat|OK}}.
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:7. Another box will pop up, which asks for an amount and a reason.
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::''For the amount enter the total amount of all the skillbooks the members is requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable. You do not need to enter the name of the member you are reimbursing, as this visible in the wallet logs.''
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::{{co|yellow|For example:}}
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::''Therm Shield Comp (for Thermal Shield Compensation)''
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:8. Select {{co|wheat|OK}} and the ISK will be transferred to the member's personal wallet.
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:9. Once you have finished, confirm in the {{co|lightgreen|Corp}} channel that the ISK has been sent, and ask the member to confirm safe receipt.
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If the skillbook wallet does not contain enough ISK to fulfill the request, make a post in the [http://forum.eveuniversity.org/viewtopic.php?p=345693 Official: Skillbook Wallet is Empty Thread] on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.
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=Skillbooks in the hangars=
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In addition to the skillbook wallet, EVE University has some skillbooks in our [[Campuses]]. Any member with the Freshman title or above can access the hangars.
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If you are taking a skillbook from the hangar, for use by yourself or another member, make sure you lock the stack afterwards. See [[Hangars#Taking_an_Item|Taking Items from the Hangar]] for more information on the procedure. Take only the skillbooks you will immediately use - these skillbooks should not be resold.

Revision as of 19:43, 5 May 2020

20th Anniversary Eagle Logo.png This page is specific to EVE University. Other corporations or groups in the game may operate differently.
For a summary of EVE University's rules and code of conduct, see EVE University Rules.

Template:Member Services Members of EVE University have access to our Skillbook Program, which allows them to obtain reimbursement for up to three and a half million ISK of skillbooks per day. Reimbursement is available to any EVE University member, regardless of their current title. Members who already have the Freshman title or above are able to reimburse themselves directly, and are encouraged to reimburse other members who do not yet have any titles.

Rules and restrictions of the Program

In order to ensure we have enough to go around, we impose some restrictions. Members should ensure that they follow these rules when obtaining reimbursement:

  • Members can request reimbursement up to a total of three and a half million (3,500,000) ISK per day, although this can be over several skillbooks. We take "per day" to mean the twenty-four hour period from 00:00 - 23:59 EVE time. We do not partially reimburse skillbooks that exceed the three and a half million ISK daily total. The limit resets each day and is not cumulative.
  • Each skillbook must individually cost three and a half million ISK or less. We do not partially reimburse higher value skillbooks.
  • Skillbooks can be reimbursed at either the NPC seeded market price, or at the direct price (remotely from skillqueue), provided the total is less than three and a half million ISK. Do note that there are a handful of skillbooks that cost under 3 and a half million ISK off the market, but more than the limit of purchased directly from the skill queue. These can only be reimbursed at the market price.
  • Members should only request reimbursement for skills they intend to use immediately.
  • Members may only claim reimbursement for skillbooks purchased while they are in EVE University, not before they joined or after they leave.
  • Members may only claim reimbursement for skillbooks used by their characters in EVE University. We do not reimburse skillbooks for alternate characters.

If a member makes a mistake with the skillbook wallet they can report it using Skillbook Wallet Mistake Form.

Checking skillbook prices

You can look at the Skillbook Program/Seeded Price page for a list of skillbook prices, or look it up yourself ingame through the Regional Market or by either right-clicking a skillbook or through the Show Info window and selecting View Market Details. For the market price, make sure that it is the NPC-seeded price you're looking at and not player offers.

  • You can easily verify that it is an NPC sell order by the fact it expires in several hundred days, like the orders marked in green, where as players are limited to 90 days (3 months). Those NPC sell orders are also placed exclusively from educational places like Academies, Schools and Universities as seen by the locations marked in blue.
  • Here's an example of a skill, in this case Large Hybrid Turret, that has a (NPC) market price of 3,000,000 ISK but a direct price of 3,900,000 ISK. You'll be unable to claim the direct price of 3,900,000 ISK marked in red since it's above that limit, but you are still able to claim the market price of 3,000,000 ISK marked in green as it's still within the limit.

Obtaining reimbursement

Members with no title

Members who don't yet have any titles within EVE University can still request reimbursement for skillbooks. The procedure is as follows:

1. Ensure that the skillbook qualifies for reimbursement under the above rules
I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less.
2. Ensure that you have a sufficient amount of your 3.5 million ISK total daily allowance remaining to cover the cost of the skillbook.
3. Make a post in the Corp chat channel in the following format:
Skillbook name (cost), Skillbook name (cost), Total cost
For example:
Repair Drone Operation (200k), Thermal Shield Compensation (120k), Total: 320k
4. Make sure you link the name of the skillbook
This makes it easier and quicker for people to check that your skillbook qualifies for reimbursement. You can do this either by dragging and dropping the skillbook information page into the chat window, or by typing the name of the skillbook, then highlighting it, right clicking and selecting Auto Link and then Item Type.
5. Wait for someone to notice your request and handle your reimbursement.
Be patient - remember people are often busy playing the game. If you have not been reimbursed within 10 minutes post your request again.
6. Once someone has processed your request, they will ask you to confirm you have received the ISK. Check your wallet and confirm in the channel that it has arrived.

Members with the Freshman title

Members who have the Freshman title (or higher) should reimburse themselves directly from the skillbook wallet. The procedure is as follows:

1. Ensure that the skillbook qualifies for reimbursement under the above rules
I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less.
2. Ensure that you have a sufficient amount of your 3.5 million ISK total daily allowance remaining to cover the cost of the skillbook.
3. Open your Wallet from the Neocom: Wallet.png
4. At the top left select the Corporation Wallet tab. Ensure that your active wallet division is EVE University Skillbooks.
5. At the top right click the Withdraw ISK button.
6. A box will pop up, which asks for an amount and a reason.
For the amount enter the total amount of all the skillbooks you are requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable.
For example:
Therm Shield Comp (for Thermal Shield Compensation)
7. Select OK and the ISK will be added to your personal wallet.

If the skillbook wallet does not contain enough ISK to fulfill your request, make a post in the Official: Skillbook Wallet is Empty Thread on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.

Reimbursing other members

Members who have the Freshman title (or higher) are also able to reimburse other members who do not yet have the appropriate access. As per our rules: Our members are encouraged to balance "self" with "service". The procedure is as follows:

1. First acknowledge the request in the Corp channel so the member requesting reimbursement (and other potential helpers) know it is being handled.
2. Click on the skillbook which should have been linked in the request and ensure that the the skillbook qualifies for reimbursement under the above rules.
I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less. Also check that the total for all the skillbooks is 3.5 million ISK or less. This page sets out the seeded prices
3. Open your Wallet from the Neocom: Wallet.png
4. At the top left select the Corporation Wallet tab. Ensure that your active wallet division is EVE University Skillbooks.
5. At the top right click the Transfer ISK button.
6. A box will pop up which will enable you to search for the character to be reimbursed by name. Search for their character name, select the correct one and press OK.
7. Another box will pop up, which asks for an amount and a reason.
For the amount enter the total amount of all the skillbooks the members is requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable. You do not need to enter the name of the member you are reimbursing, as this visible in the wallet logs.
For example:
Therm Shield Comp (for Thermal Shield Compensation)
8. Select OK and the ISK will be transferred to the member's personal wallet.
9. Once you have finished, confirm in the Corp channel that the ISK has been sent, and ask the member to confirm safe receipt.

If the skillbook wallet does not contain enough ISK to fulfill the request, make a post in the Official: Skillbook Wallet is Empty Thread on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.

Skillbooks in the hangars

In addition to the skillbook wallet, EVE University has some skillbooks in our Campuses. Any member with the Freshman title or above can access the hangars.

If you are taking a skillbook from the hangar, for use by yourself or another member, make sure you lock the stack afterwards. See Taking Items from the Hangar for more information on the procedure. Take only the skillbooks you will immediately use - these skillbooks should not be resold.