Difference between revisions of "Skillbook Program"

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[[Category:Services]]
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[[Category:Guides]]
 
 
{{Member Services}}
 
{{Member Services}}
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Members of [[EVE University]] have access to our Skillbook Program, which allows them to obtain reimbursement for up to three and a half million ISK of skillbooks per day. Reimbursement is available to any EVE University member, regardless of their current title. Members who already have the Freshman title or above are able to reimburse themselves directly, and are encouraged to reimburse other members who do not yet have any titles.
  
__NOTOC__Members of [[EVE University]] benefit from '''The Skillbook Program''', providing vital [[skillbooks]] valued 1 million ISK or less. Skillbooks are available in the [[Corporation Hangar]], or reimbursement to purchase the skillbook may be issued through the Skillbook Wallet.
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=Rules and restrictions of the Program=
  
= The Skillbook Program =
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In order to ensure we have enough to go around, we impose some restrictions. Members should ensure that they follow these rules when obtaining reimbursement:
  
== Skillbooks from Hangars ==
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* Members can request reimbursement up to a total of three and a half million (3,500,000) ISK per day, although this can be over several skillbooks. We take "per day" to mean the twenty-four hour period from 00:00 - 23:59 EVE time. We do not partially reimburse skillbooks that exceed the three and a half million ISK daily total. The limit resets each day and is not cumulative.
Members with [[Alpha]] status or greater are encouraged to check the corporation hangars when looking for skillbooks. The skillbook containers are refreshed periodically, and hold the vast majority of common skills.
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* Each skillbook must individually cost three and a half million ISK or less. We do not partially reimburse higher value skillbooks.
 +
* Skillbooks can be reimbursed at either the <u>NPC seeded</u> market price, or at the direct price (remotely from skillqueue), provided the total is less than three and a half million ISK. Do note that there are a handful of skillbooks that cost under 3 and a half million ISK off the market, but more than the limit of purchased directly from the skill queue. These can only be reimbursed at the market price.
 +
* Members should only request reimbursement for skills they intend to use immediately.
 +
* Members may only claim reimbursement for skillbooks purchased while they are in EVE University, not before they joined or after they leave.
 +
* Members may only claim reimbursement for skillbooks used by their characters in EVE University. We do not reimburse skillbooks for [[alternate characters]].
  
Members may take one of each required skillbooks that they can use, but must follow the normal corp hangar process and ensure any stacks are re-locked. Skillbooks may also be provided to other members who do not currently have hangar access, however excessive usage of this may lead to investigation.
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If a member makes a mistake with the skillbook wallet they can report it using [https://docs.google.com/forms/d/e/1FAIpQLSdrVyr0gB9w_5EKV4q-iBwhViRoGZeQh7hhqAZk-Wcr9o3vXw/viewform?formkey=dExhblNOby0za1dNcVdodjlSVC1kckE6MQ Skillbook Wallet Mistake Form].
  
It should go without saying that skillbooks provided are not for resale, and like any other E-UNI service, abuse of this may lead to your [[The Departed|dismissal]]. Remember that skillbooks, as with all corp resources, are not for use by alternate characters or accounts.
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== Checking skillbook prices ==
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You can look at the [[Skillbook Program/Seeded Price]] page for a list of skillbook prices, or look it up yourself ingame through the [[Neocom#Regional_Market|Regional Market]] or by either right-clicking a skillbook or through the '''Show Info''' window and selecting '''View Market Details'''. For the market price, make sure that it is the <u>NPC-seeded</u> price you're looking at and not player offers.
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<p><ul style="margin:0px;"><li style="border:none; vertical-align:top; display:inline-block;">
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[[image:identifying_npc_sellers.png|500px|thumb|left|You can easily verify that it is an <u>NPC sell order</u> by the fact it expires in several hundred days, like the orders marked in {{co|lightgreen|green}}, where as players are limited to 90 days (3 months). Those NPC sell orders are also placed exclusively from educational places like '''Academies''', '''Schools''' and '''Universities''' as seen by the locations marked in {{co|lightskyblue|blue}}.]]
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</li><li style="border:none; vertical-align:top; display:inline-block;">
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[[image:reimbursement_marketprice_only.png|500px|thumb|left|Here's an example of a skill, in this case {{sk|Large Hybrid Turret}}, that has a (NPC) '''market price''' of 3,000,000 ISK but a '''direct''' price of 3,900,000 ISK. You'll be unable to claim the '''direct''' price of 3,900,000 ISK marked in {{co|crimson|red}} since it's above that limit, but you are still able to claim the '''market price''' of 3,000,000 ISK marked in {{co|lightgreen|green}} as it's still within the limit.]]
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</li></ul></p>
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=Obtaining reimbursement=
  
To request a skillbook from the hangar if you do not have access, simply ask in the Corp chat channel. Where at all possible, please [[Auto Link]] the skillbook and type the ISK requested.
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==Members with no title==
  
== Skillbook Reimbursement  ==
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Members who don't yet have any [[titles]] within EVE University can still request reimbursement for skillbooks. The procedure is as follows:
  
E-UNI members with Freshman ([[Titles]]) status or greater are provided with access to the "Skillbook Wallet" corporation wallet. This allows them to reimburse the cost of skillbooks when the hangars are not accessible.  
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:1. Ensure that the skillbook qualifies for reimbursement under the above rules
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::''I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less.''
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:2. Ensure that you have a sufficient amount of your 3.5 million ISK total daily allowance remaining to cover the cost of the skillbook.
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:3. Make a post in the {{co|lightgreen|Corp}} [[EVE University Chat Channels|chat channel]] in the following format:
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::''Skillbook name (cost), Skillbook name (cost), Total cost''
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::{{co|yellow|For example:}}
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::''Repair Drone Operation (200k), Thermal Shield Compensation (120k), Total: 320k''
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:4. Make sure you [[Auto Linking|link]] the name of the skillbook
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::''This makes it easier and quicker for people to check that your skillbook qualifies for reimbursement. You can do this either by dragging and dropping the skillbook information page into the chat window, or by typing the name of the skillbook, then highlighting it, right clicking and selecting {{co|wheat|Auto Link}} and then {{co|wheat|Item Type}}.''
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:5. Wait for someone to notice your request and handle your reimbursement.
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::''Be patient - remember people are often busy playing the game. If you have not been reimbursed within 10 minutes post your request again.''
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:6. Once someone has processed your request, they will ask you to confirm you have received the ISK. Check your wallet and confirm in the channel that it has arrived.
  
Rules for Reimbursement:
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==Members with the Freshman title==
  
#'''Skillbooks are reimbursed at [[Skillbook Program Seeded Price|NPC seeded prices]] only.''' These can be identified on the market as sell orders with 364 day expiry. If the skillbook in question is not NPC seeded, then it is not covered by this program. A list of NPC seeded skillbooks and their seeded prices is maintained [http://wiki.eveuniversity.org/Skillbook_Program_Seeded_Price here].  
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Members who have the [[Freshman]] title (or higher) should reimburse themselves directly from the skillbook wallet. The procedure is as follows:
#'''There is no reimbursement, neither full nor partial, for skillbooks ''more'' than 1m ISK in price.''' By the time you get to training these skills, you are expected to be able to afford them yourself.
 
#'''Students may request an unlimited number of skillbooks each day, as long as their total cost is 1m ISK or lower for that day.''' Please ensure they are skills you can use immediately - don't go crazy filling your head with skills you don't plan to train for weeks, the wallet will be there later. For tracking purposes, each day is a 24-hour period from 00:00 - 23:59 EVE time. Any more frequent will lead to an investigation.
 
  
Where possible, members should check the corporation hangars prior to using the skillbook wallet.
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:1. Ensure that the skillbook qualifies for reimbursement under the above rules
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::''I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less.''
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:2. Ensure that you have a sufficient amount of your 3.5 million ISK total daily allowance remaining to cover the cost of the skillbook.
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:3. Open your Wallet from the Neocom: [[File:Wallet.png|32px]]
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:4. At the top left select the {{co|wheat|Corporation Wallet}} tab. Ensure that your active wallet division is EVE University Skillbooks.
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:5. At the top right click the {{co|wheat|Withdraw ISK}} button.
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:6. A box will pop up, which asks for an amount and a reason.
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::''For the amount enter the total amount of all the skillbooks you are requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable.''
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::{{co|yellow|For example:}}
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::''Therm Shield Comp (for Thermal Shield Compensation)''
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:7. Select {{co|wheat|OK}} and the ISK will be added to your personal wallet.
  
If an error is made in a reimbursement, please tell us about it by clicking this link: [https://docs.google.com/spreadsheet/viewform?formkey=dExhblNOby0za1dNcVdodjlSVC1kckE6MQ | Linky]
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If the skillbook wallet does not contain enough ISK to fulfill your request, make a post in the [http://forum.eveuniversity.org/viewtopic.php?p=345693 Official: Skillbook Wallet is Empty Thread] on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.
  
= Using the Skillbook Wallet =
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=Reimbursing other members=
  
== Members with no Title ==
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Members who have the Freshman title (or higher) are also able to reimburse other members who do not yet have the appropriate access. As per our [[EVE University Rules|rules]]: '''Our members are encouraged to balance "self" with "service"'''.  The procedure is as follows:
  
=== Requesting Reimbursement ===
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:1. First acknowledge the request in the {{co|lightgreen|Corp}} channel so the member requesting reimbursement (and other potential helpers) know it is being handled.
# Ensure that the skillbook is NPC seeded, and costs 1 million ISK or less.
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:2. Click on the skillbook which should have been linked in the request and ensure that the the skillbook qualifies for reimbursement under the above rules.
## Open the market window, change the range to "Region" and select the "Search" tab.
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::''I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less. Also check that the total for all the skillbooks is 3.5 million ISK or less. [[Skillbook_Program/Seeded_Price|This page sets out the seeded prices]]''
## Enter part of the name, and click "Search"
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:3. Open your Wallet from the Neocom: [[File:Wallet.png|32px]]
## Select the skillbook, and click the "Details" tab.
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:4. At the top left select the {{co|wheat|Corporation Wallet}} tab. Ensure that your active wallet division is '''EVE University Skillbooks'''.
## 'NPC Seeded' skillbooks all have an expiry of 364 days, and the same price listed at various locations.
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:5. At the top right click the {{co|wheat|Transfer ISK}} button.
# Ask in Corp chat for reimbursement of the skillbook, ensure you [[Auto Link]] the name. Please also include the ISK amount you are requesting.
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:6. A box will pop up which will enable you to search for the character to be reimbursed by name. Search for their character name, select the correct one and press {{co|wheat|OK}}.
# Wait patiently for someone to notice the request - give it at least 5 minutes before requesting again.
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:7. Another box will pop up, which asks for an amount and a reason.  
# You will receive the ISK directly into your wallet. You can then purchase the skillbook.
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::''For the amount enter the total amount of all the skillbooks the members is requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable. You do not need to enter the name of the member you are reimbursing, as this visible in the wallet logs.''
# Finally, please ensure you confirm that you have received the ISK to avoid any duplication.
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::{{co|yellow|For example:}}
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::''Therm Shield Comp (for Thermal Shield Compensation)''
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:8. Select {{co|wheat|OK}} and the ISK will be transferred to the member's personal wallet.
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:9. Once you have finished, confirm in the {{co|lightgreen|Corp}} channel that the ISK has been sent, and ask the member to confirm safe receipt.
  
== Members with Freshman or Greater Titles ==
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If the skillbook wallet does not contain enough ISK to fulfill the request, make a post in the [http://forum.eveuniversity.org/viewtopic.php?p=345693 Official: Skillbook Wallet is Empty Thread] on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.
  
=== Personal Reimbursement ===
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=Skillbooks in the hangars=
# Open your wallet window and swap to the Corporation Wallet tab.
 
# Ensure the active wallet division is "EVE University Skillbooks". If not, click "Change Division".
 
# Click "Take ISK" and enter the exact NPC seeded price of the skillbook in the Amount box.
 
# Under reason, enter the name of the specific skillbook in question.
 
# Double check the information entered!
 
# Click OK, and the ISK will be transferred to your personal wallet.
 
  
=== Reimbursing Other Members ===
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In addition to the skillbook wallet, EVE University has some skillbooks in our [[Campuses]]. Any member with the Freshman title or above can access the hangars.
# First, let the member know in Corp chat that you are going to process the request for them.
 
# Check the information of the requesting member - if they have the freshman title, direct them to the "Personal Reimbursement" section on this page.
 
# Open your wallet window and swap to the Corporation Wallet tab.
 
# Ensure the active wallet division is "EVE University Skillbooks". If not, click "Change Division".
 
# Click "Transfer ISK" and enter the name of the E-UNI member in the box. Click the (i) and Show Info to ensure you have the right person!
 
# Enter the exact NPC seeded price of the skillbook in the Amount box.
 
# Under reason, enter the name of the specific skillbook. If there is more then one, fit as many as you can, and be sure the ISK total amount entered reflects the skillbooks mentioned in the reason field. Make further reimbursements for any extra skillbooks whose names cannot be included in the reason field. You MUST include the full name of the skillbooks.
 
# Double check the information entered!
 
# Click OK, and the ISK will be transferred to their personal wallet.
 
  
In both cases, in the event the wallet does not contain enough ISK to complete the transaction, please let a [[EVE University Management|Manager or Director]] know via the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=37830&hilit=skillbook+wallet 'Skillbook Wallet Is Empty' Forum thread ], and they can top it up - please do ''not'' make any donations to the wallet itself.
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If you are taking a skillbook from the hangar, for use by yourself or another member, make sure you lock the stack afterwards. See [[Hangars#Taking_an_Item|Taking Items from the Hangar]] for more information on the procedure. Take only the skillbooks you will immediately use - these skillbooks should not be resold.

Latest revision as of 19:43, 5 May 2020

EVE University logo This page is specific to EVE University. Other corporations or groups in the game may operate differently.
For a summary of EVE University's rules and code of conduct, see EVE University Rules.

E-UNI Emblem.png
Member Services

Programs & Services

Classes
Corporate Hangars
Student Advocacy
Mentor Program
Industry & Research
Ship Replacement
Skillbook Reimbursement
The +3 Implants Program
First BLAP Cruiser

Resources

University Forum
Killboard
Mumble
Bug Tracker

Members of EVE University have access to our Skillbook Program, which allows them to obtain reimbursement for up to three and a half million ISK of skillbooks per day. Reimbursement is available to any EVE University member, regardless of their current title. Members who already have the Freshman title or above are able to reimburse themselves directly, and are encouraged to reimburse other members who do not yet have any titles.

Rules and restrictions of the Program

In order to ensure we have enough to go around, we impose some restrictions. Members should ensure that they follow these rules when obtaining reimbursement:

  • Members can request reimbursement up to a total of three and a half million (3,500,000) ISK per day, although this can be over several skillbooks. We take "per day" to mean the twenty-four hour period from 00:00 - 23:59 EVE time. We do not partially reimburse skillbooks that exceed the three and a half million ISK daily total. The limit resets each day and is not cumulative.
  • Each skillbook must individually cost three and a half million ISK or less. We do not partially reimburse higher value skillbooks.
  • Skillbooks can be reimbursed at either the NPC seeded market price, or at the direct price (remotely from skillqueue), provided the total is less than three and a half million ISK. Do note that there are a handful of skillbooks that cost under 3 and a half million ISK off the market, but more than the limit of purchased directly from the skill queue. These can only be reimbursed at the market price.
  • Members should only request reimbursement for skills they intend to use immediately.
  • Members may only claim reimbursement for skillbooks purchased while they are in EVE University, not before they joined or after they leave.
  • Members may only claim reimbursement for skillbooks used by their characters in EVE University. We do not reimburse skillbooks for alternate characters.

If a member makes a mistake with the skillbook wallet they can report it using Skillbook Wallet Mistake Form.

Checking skillbook prices

You can look at the Skillbook Program/Seeded Price page for a list of skillbook prices, or look it up yourself ingame through the Regional Market or by either right-clicking a skillbook or through the Show Info window and selecting View Market Details. For the market price, make sure that it is the NPC-seeded price you're looking at and not player offers.

  • You can easily verify that it is an NPC sell order by the fact it expires in several hundred days, like the orders marked in green, where as players are limited to 90 days (3 months). Those NPC sell orders are also placed exclusively from educational places like Academies, Schools and Universities as seen by the locations marked in blue.
  • Here's an example of a skill, in this case Large Hybrid Turret, that has a (NPC) market price of 3,000,000 ISK but a direct price of 3,900,000 ISK. You'll be unable to claim the direct price of 3,900,000 ISK marked in red since it's above that limit, but you are still able to claim the market price of 3,000,000 ISK marked in green as it's still within the limit.

Obtaining reimbursement

Members with no title

Members who don't yet have any titles within EVE University can still request reimbursement for skillbooks. The procedure is as follows:

1. Ensure that the skillbook qualifies for reimbursement under the above rules
I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less.
2. Ensure that you have a sufficient amount of your 3.5 million ISK total daily allowance remaining to cover the cost of the skillbook.
3. Make a post in the Corp chat channel in the following format:
Skillbook name (cost), Skillbook name (cost), Total cost
For example:
Repair Drone Operation (200k), Thermal Shield Compensation (120k), Total: 320k
4. Make sure you link the name of the skillbook
This makes it easier and quicker for people to check that your skillbook qualifies for reimbursement. You can do this either by dragging and dropping the skillbook information page into the chat window, or by typing the name of the skillbook, then highlighting it, right clicking and selecting Auto Link and then Item Type.
5. Wait for someone to notice your request and handle your reimbursement.
Be patient - remember people are often busy playing the game. If you have not been reimbursed within 10 minutes post your request again.
6. Once someone has processed your request, they will ask you to confirm you have received the ISK. Check your wallet and confirm in the channel that it has arrived.

Members with the Freshman title

Members who have the Freshman title (or higher) should reimburse themselves directly from the skillbook wallet. The procedure is as follows:

1. Ensure that the skillbook qualifies for reimbursement under the above rules
I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less.
2. Ensure that you have a sufficient amount of your 3.5 million ISK total daily allowance remaining to cover the cost of the skillbook.
3. Open your Wallet from the Neocom: Wallet.png
4. At the top left select the Corporation Wallet tab. Ensure that your active wallet division is EVE University Skillbooks.
5. At the top right click the Withdraw ISK button.
6. A box will pop up, which asks for an amount and a reason.
For the amount enter the total amount of all the skillbooks you are requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable.
For example:
Therm Shield Comp (for Thermal Shield Compensation)
7. Select OK and the ISK will be added to your personal wallet.

If the skillbook wallet does not contain enough ISK to fulfill your request, make a post in the Official: Skillbook Wallet is Empty Thread on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.

Reimbursing other members

Members who have the Freshman title (or higher) are also able to reimburse other members who do not yet have the appropriate access. As per our rules: Our members are encouraged to balance "self" with "service". The procedure is as follows:

1. First acknowledge the request in the Corp channel so the member requesting reimbursement (and other potential helpers) know it is being handled.
2. Click on the skillbook which should have been linked in the request and ensure that the the skillbook qualifies for reimbursement under the above rules.
I.e. it can be bought from an NPC seller on the market or directly through the skill queue for 3.5 million ISK or less. Also check that the total for all the skillbooks is 3.5 million ISK or less. This page sets out the seeded prices
3. Open your Wallet from the Neocom: Wallet.png
4. At the top left select the Corporation Wallet tab. Ensure that your active wallet division is EVE University Skillbooks.
5. At the top right click the Transfer ISK button.
6. A box will pop up which will enable you to search for the character to be reimbursed by name. Search for their character name, select the correct one and press OK.
7. Another box will pop up, which asks for an amount and a reason.
For the amount enter the total amount of all the skillbooks the members is requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable. You do not need to enter the name of the member you are reimbursing, as this visible in the wallet logs.
For example:
Therm Shield Comp (for Thermal Shield Compensation)
8. Select OK and the ISK will be transferred to the member's personal wallet.
9. Once you have finished, confirm in the Corp channel that the ISK has been sent, and ask the member to confirm safe receipt.

If the skillbook wallet does not contain enough ISK to fulfill the request, make a post in the Official: Skillbook Wallet is Empty Thread on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.

Skillbooks in the hangars

In addition to the skillbook wallet, EVE University has some skillbooks in our Campuses. Any member with the Freshman title or above can access the hangars.

If you are taking a skillbook from the hangar, for use by yourself or another member, make sure you lock the stack afterwards. See Taking Items from the Hangar for more information on the procedure. Take only the skillbooks you will immediately use - these skillbooks should not be resold.