Difference between revisions of "Titles within EVE University"

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'''Titles''' are sets of corporation '''roles''' such as hangar access, and have specific designations within [[EVE University]]. These should be distinguised from '''vanity titles''' which do not provide any specific roles, and the specific titles of [[EVE University Management|staff]].
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{{eunispecific}}'''Progression Titles''' are used to show where you are on your journey through EVE University and unlock corporation '''roles'''.  
 +
 
 +
These should be distinguished from '''vanity titles''' which do not provide any specific roles, and the specific titles of [[EVE University Management|staff]].
  
{{Color box|color=#144f1d|border=#2f8f2f|'''PLEASE NOTE:''' You '''must''' ensure that your API on file in the [http://tools.eveuniversity.org/ the tool] is up to date! An out of date API '''WILL''' result in your application being rejected.}}
 
  
  
__TOC__
 
 
== Checking Your Own Titles ==
 
== Checking Your Own Titles ==
 +
To view your active titles, open up your character's information page. Any titles you currently hold will be listed under your character's name. Here you can see that Promitheas has the Sophomore title!
  
Please right-click on your name in a chat window member list and select 'show info', and your active titles will be displayed. ''Note that Titles such as 'Freshman', 'Sophomore' and 'Graduate' will not be visible on your character login screen.''
 
  
Please note that the E-UNI Titles Department will usually '''not''' send any correspondence to inform you of changes to your titles. It is therefore up to you to periodically check if a requested title has been applied or not.
+
[[Image:titlething.png]]
  
<span style="color:#FF0800">''Important Note: Should you find yourself with simply the title of [X] (and if you had titles and roles they will have been removed) this means there has been some issue come up.  You need to contact the Student Guidance Manager, Student Guidance Assistants, or a Director in order to have any titles and roles restored.''</span>
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== Progression Titles ==
 
+
Progression titles chart a student's progress through the University.
''For any other questions '''NOT''' answered by this wiki page or any others you can contact the Titles Manager.  Any questions already answered on the wiki or other public and general announcements will go unresponded to.
 
  
== Progression Titles ==
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June 2022 - update: To be eligible for any Progression Title in EVE University you need to have your character fully registered in [https://auth.eveuniversity.org EVE University Alliance Auth]
  
Progression titles chart a student's progress through the University, and exist as follows:
+
=== No Progression Title ===
 +
Members who have just joined EVE University and do not yet have a progression title.
  
 +
: '''Provides:'''
 +
:* Access to request reimbursement for skillbooks through the [[Skillbook_Program#Members_with_no_title|Skillbook Program]]
 +
:* Access to the free [[Flight Deck]] beginner ship contracts (separate from the [[Corporation Hangars]] below)
 +
:* Access to the corporate [[Buyback]] program at University staging areas and certain trade hubs
 +
:* Access to the [[Ship Replacement Program]]
 +
:* Access to the [[Free station containers]] program
 +
:* Access to the [[Mining ship program]] to order discount or full-price mining ships
 +
:* Access to the [[EVE University Corporation Skill Plans]]
 +
:* The ability to make use of our [[Perfect Refine List|Perfect Ore Refiners]]
 +
:* The ability to make use of our internal [http://eveuni.org/haulingservice hauling service]
 +
:* The ability to ask members with a [[Titles within EVE University#Freshman|Freshman]] title or higher to take items from the [[Corporation Hangars]] for you
 
=== Freshman ===
 
=== Freshman ===
A new student (or "Fresher"), with a little experience.
+
A new student.
 +
: '''Requirements:'''
 +
:* One or more messages on Discord (any channel qualifies)
 +
:* Character has been a member of [[EVE University]] for at least 7 days
 +
:* Character is at least 31 days old
 +
:* Character is fully registered in the [https://auth.eveuniversity.org EVE University Alliance Auth]
 +
: '''Provides:'''
 +
:* Access to reimbursing yourself and other corporation members with the [[Skillbook_Program#Members_with_the_Freshman_title|Skillbook Program]]
 +
:* Access to the [[Corporation Hangars]]
 +
:* Access to [[The +3 Implants Program]]
  
<span style="color:#FF0800">''You no longer need to apply for this title as it will be awarded automatically once you meet the requirements below. 'Automatically' means a tool will check your eligibility before adding your name to the titles processing queue. A Director will then apply the title. Please note the title will not appear the 'day' you qualify. Unsolicited application for this title will not be processed at the moment.''</span>
+
There are no further requirements for this title; they are a simple set of criteria.  If you meet them all, you can apply and will be granted the title. If you do not, please wait until you meet all of the requirements before applying.
: '''Requires'''
 
:* One or more forum posts (Hi & Bye forum included)
 
:* Spent at least 7 days in E-UNI total, and joined over a week ago
 
:* Positive [[Security Status|security status]]
 
:* Skills injected or trained which are [[Trial-Restricted Skills|not available on trial accounts]].
 
: '''Provides'''
 
:* Access to [[Skillbook Wallet]]
 
:* Ability to join the [[Low-Sec Camp]] and the [[Nullsec Campus]].
 
  
 
=== Sophomore ===
 
=== Sophomore ===
An experienced student who has attended several classes and events.
+
A more experienced student who is engaging with the University community in a positive, meaningful way. A Sophomore applicant needs to provide evidence of learning by doing.
  
<span style="color:#FF0800">''You no longer need to apply for this title as it will be awarded automatically once you meet the requirements below. 'Automatically' means a tool will check your eligibility before adding your name to the titles processing queue.  A Director will then apply the title. Please note the title will not appear the 'day' you qualify. Unsolicited application for this title will not be processed at the moment.''</span>
+
: '''Requirements:'''
: '''Requires'''
+
:* Meets current requirements for Freshman, and holds the Freshman title (now including full registration in Alliance Auth)
:* '''Freshman Title'''
+
:* Character has been a member of [[EVE University]] for at least 6 weeks
:* Character has spent a total of four weeks in E-UNI, and joined over a week ago
+
:* Player shows recent engagement within the community (examples are meaningful activity via the [[EVE University Forum]], [[Main Page|Wiki]] and/or [https://zkillboard.com/ ZKillboard], but does not need to be any of these)
:* Character has positive [[Security Status|security status]]
+
: '''Provides:'''
:* Shows evidence of participation in Classes, the [http://forum.eveuniversity.org Forums], [http://wiki.eveuniversity.org/ Wiki] or [http://killboard.eveuniversity.org/ Killboard] ([http://wiki.eveuniversity.org/Member_Involvement_Index Member Involvement Index] of 2,500)
+
:* Access to the [[EVE_University_Corporate_Hangars#Main Hangar|Main Hangar]]
: '''Provides'''
+
:* Ability to post events to the [[EVE University Calendar]]
:* Everything a Freshman has (Skillbook Wallet).
 
:* [Α] Alpha level Hangar Access.
 
:* Ability to join the [[Wormhole Campus]].
 
:* Access to post events to the [[Using the Eve University Calendar|EVE University Calendar]].
 
:* Research and production access at the [[Using the Uni POS for research|University POS]].
 
  
 
+
Earning this title is different from the Freshman title: it is not a simple matter of checking the boxes. Progression officers attempt to evaluate your activity and make a decision about whether you have ‘enough’ activity.  If we had to boil Sophomore down to one word, it would be ‘participation.’  The Sophomore applicant must demonstrate that they are actively participating in University activities.  These activities can really be in almost any aspect of the game. You are strongly advised to add extra detail to your application, especially if your participation isn't obvious from the forum, wiki, discord or killboard.
----
 
  
 
=== Graduate ===
 
=== Graduate ===
A fully qualified pilot, ready to leave the University and forge their destiny, or stay and teach those who follow them.  '''Note:'''  This title ''takes some effort'' to earn compared to Freshman and Sophomore, as both the introductory sentence and the third bullet point below describe. 
+
A fully qualified pilot, recognized for their knowledge of game mechanics and their service to the University. This title takes a higher degree of effort to earn compared to Sophomore.
 
 
: '''Requires'''
 
:* '''Sophomore Title'''
 
:* Minimum of twelve weeks (3 months) total in E-UNI, and joined over a week ago
 
:* Have demonstrated via [http://forum.eveuniversity.org Forum], [http://wiki.eveuniversity.org/ Wiki], [http://killboard.eveuniversity.org/ Killboard] or Class activity that you understand a range of Eve’s game mechanics. (Wiki contributions are highly valued! Learn how to contribute to the wiki [[Wiki How To Guide|here]]).
 
: '''Provides'''
 
:* Everything a Sophomore has (Skillbook Wallet, Alpha Hangar, Research and Calendar Access).
 
:* [Θ] Theta level Hangar Access.
 
:* A [[EVE_University_Medals|Graduate Medal]].
 
:'''Please Note'''
 
:*Medals cost 5 Million ISK to be awarded. A donation to EVE University to offset the 5M ISK cost is optional but appreciated. To donate to the master wallet simply type EVE University in game and auto link the corp. Then right-click and select "give money".
 
:* [[Member Involvement Index|MI Points]] are '''''not''''' a factor in qualifying for the Graduate Title.
 
 
 
 
 
----
 
 
 
=== [X] Administrative Suspension ===
 
 
 
This isn't actually a "Progression" title, but it is used where there has been an issue.  While this title is applied all other progression and hangar titles may be removed or reduced, and other custom titles possibly as well.  Reasons for this occurring can be but not limited to:  losing a risk ship(s) to war targets, flying prohibited ships during wartime, improper use of Uni resources, improper conduct, not commenting on PvP kills and/or losses on the killboard, under investigation, etc.  This title may be assigned for a specified or indefinite period.  Should you find yourself with this title you should contact the [[Student Guidance Department]] if you have not already done so.  Any activities or events that require a title, such as Freshman for the [[Low-Sec Camp|Low-Sec Camp]] will be prohibited to you while you have the [X] title.  You will still be able to participate in regular activities, fleets and programs.  Once the [X] title is removed you will quickly cure back to your former titles, any other issues not withstanding.
 
  
== Hangar Access Titles ==
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: '''Requirements:'''
 +
:* Meets current requirements for Sophomore, and holds the Sophomore title (now including full registration in Alliance Auth)
 +
:* Character has been a member of [[EVE University]] for at least 12 weeks
 +
:* Player has demonstrated a mastery of a range of EVE game mechanics
 +
:* Player is sharing their knowledge and experience with the EVE University community or gives back to the Uni in a meaningful way such as a staff position or content creation
 +
: '''Provides:'''
 +
:* A [[EVE_University_Medals|Graduate Medal]]
  
Hangar access titles provide access to the EVE University hangars, where students can find useful items and ship fittings free of charge.
+
If the key to Sophomore is ‘participation,’ the main aspects of the Graduate title are ‘mastery’ and ‘giving back’. Mastery should cover a wide portion of experience in New Eden, and giving back can take a variety of forms. Subsequently, Graduate applications may take longer to process than the other progression titles; but be assured this is only a consequence of the more thorough evaluation.
  
Hangar access is bundled into the progression titles, with Sophomore providing Alpha access and Graduate providing Theta access (and the ability to apply for Psi access). Alpha and Theta hangar access beyond the bundled ones requires you to meet the requirements of the automated titles application process.
+
== Staff & Vanity Titles ==
 
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Staff titles, such as '''Mentor''', '''Teacher''', '''Professor''', and a number of '''Officer''' titles, denote an individual's role as an EVE University staff member, officer, or director. Other titles (known as "vanity" titles) are just for fun and are tailored to the individual who holds them. Staff titles are handled by their own departments and vanity titles are awarded through a different process.
'''Please note that all titles are a privilege, not a right, and as such may be rescinded without notice.'''
 
 
 
=== [Α] Alpha Hangar access ===
 
[Α] - Alpha provides access to the basic E-UNI hangars that contain low level skillbooks and vanilla T1 fittings for new students to fit their ships with, free of charge.
 
 
 
<span style="color:#FF0800">''This title is now provided automatically to all members who qualify for it, and need not be requested manually. Unsolicited application for this title will not be processed.''</span>
 
: '''Requires'''
 
:* Freshman Title
 
:* A total of 4 weeks or more in E-UNI
 
:* Class Attendance logged on [[Mumble]] ( [http://tools.eveuniversity.org/classlog/ Class Attendance Check] )
 
:* Activity in-game and on Mumble in the last week
 
:* Current API in the [http://tools.eveuniversity.org/api.php E-UNI Tool]
 
:* Must have skills injected or trained which are not available on trial accounts.
 
: '''Provides'''
 
:* Access to basic level hangars containing vanilla T1 equipment of small and some medium sizes.
 
 
 
=== [Θ] Theta Hangar access ===
 
[Θ] - Theta provides access to the mid-level E-UNI hangars, which provide skillbooks, fittings and equipment a new pilot would have no real use for.
 
 
 
<span style="color:#FF0800">''This title is now provided automatically to all members who quality for it, and need not be requested manually. Unsolicited application for this title will not be processed.''</span>
 
: '''Requires'''
 
:* Sophomore Title.
 
:* A total of 6 weeks or more in E-UNI.
 
:* Shows evidence of participation in Classes, the [http://forum.eveuniversity.org Forums], [http://wiki.eveuniversity.org/ Wiki] or [http://killboard.eveuniversity.org/ Killboard] ([http://wiki.eveuniversity.org/Member_Involvement_Index Member Involvement Index] of 10,000)
 
 
 
: '''Provides'''
 
:* Access to mid-level level hangars containing vanilla T1 equipment of medium sizes and some large sizes.
 
:* Research and production access at the [[Using the Uni POS for research|University POS]].
 
 
 
=== [Ψ] Psi Hangar access ===
 
[Ψ] - Psi provides access to the top tier E-UNI hangars, which provide advanced skillbooks, fittings and equipment suitable for experienced pilots only.
 
 
 
<span style="color:#FF0800">'' Unsolicited application for this title will not be processed. The related hangar section is currently not in use.''</span>
 
: '''Requires'''
 
:* Graduate Title.
 
: '''Provides'''
 
:* Access to top level hangars containing vanilla T1 equipment of large sizes and some rare, expensive or specialised items.
 
:* Research and production access at the [[Using the Uni POS for research|University POS]].
 
 
 
== Other Titles ==
 
 
 
There are a number of other titles used, some of which are: '''Mentor''', '''Teacher''', '''Professor''', and a number of '''Officer''' titles, however these are awarded by a different process.
 
  
 
== Requesting a Title ==
 
== Requesting a Title ==
 +
:* Firstly, ensure that you meet the requirements fully (see individual title requirements above), then log in to [https://auth.eveuniversity.org/ Alliance Auth]. On the left side bar, click on the Applications tab. You should see available applications. Click on the title you want to apply for and fill out the application with as much detail as you can. If you are a returning member requesting a title be reapplied, or wanting a title for an alt, please state this in the application (with your main's name if you're applying on an alt).
  
{{Color box|color=#144f1d|border=#2f8f2f|'''PLEASE NOTE: Freshman, Sophomore and Alpha are provided automatically to all members who quality for them, and should not be requested manually. 'Automatically' means a tool will check your eligibility to one of the aforementioned titles. The titles still need to be applied manually by a director.''' If for some reason you do not have the title you expect, ensure that you meet ''all'' of the criteria required, and have not removed your own roles in order to leave the corp before deciding to stay. If this is the case, you must allow roles again before you can be granted them (right click yourself in local while in-game and select the relevant option). Finally, it may take some time for your titles to be applied, so please be patient.}}
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:* We can only evaluate your application based on the data we can see. If you think that your participation in Uni activities is not well-recorded enough for progression officers to discover through the forums, discord or killboard, etc then you may wish to include a contact or 'reference' that can provide them with more information. Referees must be current E-Uni members with the Graduate title, or Staff/Management. Including a reference is optional. Please make use of the text box on the application form to give us the information that we need.
 
 
 
 
To claim your title, ensure that you meet the requirements fully, then [http://tools.eveuniversity.org/ head to this site] and log in using your current forum username and password. Once logged in, please ensure you have an up to date API key stored in the tool via the "Update API" tab. If your API information is out of date your request will '''not''' be actioned. You can learn more about how to submit your API key [http://wiki.eveuniversity.org/Applying_to_EVE_University_(step_5) here].
 
 
 
Please apply only for the most senior title you have yet to claim. For example, if you are eligible for Graduate but currently have no titles, please apply only for the Graduate title. This will save us a great deal of time. Also, you '''MUST''' meet the requirements for any title you apply for. If you apply for a title you are not eligible for, you create unnecessary work for titles staff and your application may be delayed or ignored as a result. PLEASE BE CAREFUL!
 
  
Please be aware that whilst it can take some time for a title to be applied due to various checks are required for each applicant, it is possible that certain elements of a title will be applied to you before the full title itself. This is done via [[Grantable Roles]]. For example, you may get access to the skillbook wallet ''before'' you have the actual Freshman title.
+
:* It can take some time for a title to be applied due to the various checks that are required for each applicant. Please be patient!
  
'''Please Note''' - If you rejoin E-UNI on a different character you will not be able to regain your previous title as they do not transfer to your new character. You would need to earn the titles again as if you are a new member.
+
:*After your application has been reviewed, you will receive an evemail from a Progression Officer regarding the outcome. If you have been unsuccessful on this occasion, you are welcome to try again once you meet the criteria or give us a reference. If you have been successful, you should find that you have access to the relevant hangar within 30 minutes. The title on your character page needs to be applied by a Director, therefore it can take up to a week to apply, in some cases even longer. Reach out to the Officer who dealt with your application if you don't get hangar access or your title after a week.
  
== Confused? ==
+
== Additional Characters ==
 +
If you are joining EVE University on more than one character, then you can apply for the highest progression title that you have earned on any character. If you have earned the Graduate title, only your first character will receive the Graduate medal, but additional alts may receive the Graduate title.  Please ensure that you state that you are requesting the title from another character in the application, and give the name of your main.
  
If you have read this page and not found a sufficient answer to a question you may have please read our [[Titles Frequently Asked Questions]] page for further information.
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== Frequently Asked Questions ==
 +
{| class="wikitable" border="1" cellpadding="1"
 +
|- valign="top"
 +
| width="40%" | What is the current waiting time for titles?
 +
| This depends on the title and your individual situation as a whole. The individual waiting time may vary between a few hours and up to 14 days.
 +
|- valign="top"
 +
| width="40%" | I'm a PvE-focused player (missioning, mining, Incursions, etc.) and my participation in Uni activities is not well captured by the forum or killboard.
 +
| These are difficult areas for Titles Staff to evaluate your positive participation. You can list a reference or two that would be able to provide a description of your activities in your application. These references could be mentors, staff, or anyone with the Graduate Title.
 +
|- valign="top"
 +
| Why did my application get declined?
 +
| The evemail you were sent should tell you why you were declined so that you know what to do to make a successful application next time.
 +
|-  valign="top"
 +
|- valign="top"
 +
| I used to hold a progression title on a character that is no longer in the Uni. I've rejoined the Uni on a different character, can I regain my previous title?
 +
|  Yes. Please specify your last character's name in your title application, and the title from your last character will be applied to your new one. In the case of Graduate, only the title will be reapplied.
 +
|}
 +
For any other questions not answered here, you can contact the [[Intake & Progression Department|Intake & Progression Officers]].
  
 +
{{EVEUniversityNav}}
  
[[Category:EVE University]]
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[[Category:Applying to EVE University]]
[[Category:Policies]]
 

Latest revision as of 19:01, 5 November 2024

E-UNI Emblem.png This page is specific to EVE University. Other corporations or groups in the game may operate differently.
For a summary of EVE University's rules and code of conduct, see EVE University Rules.

Progression Titles are used to show where you are on your journey through EVE University and unlock corporation roles.

These should be distinguished from vanity titles which do not provide any specific roles, and the specific titles of staff.


Checking Your Own Titles

To view your active titles, open up your character's information page. Any titles you currently hold will be listed under your character's name. Here you can see that Promitheas has the Sophomore title!


Titlething.png

Progression Titles

Progression titles chart a student's progress through the University.

June 2022 - update: To be eligible for any Progression Title in EVE University you need to have your character fully registered in EVE University Alliance Auth

No Progression Title

Members who have just joined EVE University and do not yet have a progression title.

Provides:

Freshman

A new student.

Requirements:
  • One or more messages on Discord (any channel qualifies)
  • Character has been a member of EVE University for at least 7 days
  • Character is at least 31 days old
  • Character is fully registered in the EVE University Alliance Auth
Provides:

There are no further requirements for this title; they are a simple set of criteria. If you meet them all, you can apply and will be granted the title. If you do not, please wait until you meet all of the requirements before applying.

Sophomore

A more experienced student who is engaging with the University community in a positive, meaningful way. A Sophomore applicant needs to provide evidence of learning by doing.

Requirements:
  • Meets current requirements for Freshman, and holds the Freshman title (now including full registration in Alliance Auth)
  • Character has been a member of EVE University for at least 6 weeks
  • Player shows recent engagement within the community (examples are meaningful activity via the EVE University Forum, Wiki and/or ZKillboard, but does not need to be any of these)
Provides:

Earning this title is different from the Freshman title: it is not a simple matter of checking the boxes. Progression officers attempt to evaluate your activity and make a decision about whether you have ‘enough’ activity. If we had to boil Sophomore down to one word, it would be ‘participation.’ The Sophomore applicant must demonstrate that they are actively participating in University activities. These activities can really be in almost any aspect of the game. You are strongly advised to add extra detail to your application, especially if your participation isn't obvious from the forum, wiki, discord or killboard.

Graduate

A fully qualified pilot, recognized for their knowledge of game mechanics and their service to the University. This title takes a higher degree of effort to earn compared to Sophomore.

Requirements:
  • Meets current requirements for Sophomore, and holds the Sophomore title (now including full registration in Alliance Auth)
  • Character has been a member of EVE University for at least 12 weeks
  • Player has demonstrated a mastery of a range of EVE game mechanics
  • Player is sharing their knowledge and experience with the EVE University community or gives back to the Uni in a meaningful way such as a staff position or content creation
Provides:

If the key to Sophomore is ‘participation,’ the main aspects of the Graduate title are ‘mastery’ and ‘giving back’. Mastery should cover a wide portion of experience in New Eden, and giving back can take a variety of forms. Subsequently, Graduate applications may take longer to process than the other progression titles; but be assured this is only a consequence of the more thorough evaluation.

Staff & Vanity Titles

Staff titles, such as Mentor, Teacher, Professor, and a number of Officer titles, denote an individual's role as an EVE University staff member, officer, or director. Other titles (known as "vanity" titles) are just for fun and are tailored to the individual who holds them. Staff titles are handled by their own departments and vanity titles are awarded through a different process.

Requesting a Title

  • Firstly, ensure that you meet the requirements fully (see individual title requirements above), then log in to Alliance Auth. On the left side bar, click on the Applications tab. You should see available applications. Click on the title you want to apply for and fill out the application with as much detail as you can. If you are a returning member requesting a title be reapplied, or wanting a title for an alt, please state this in the application (with your main's name if you're applying on an alt).
  • We can only evaluate your application based on the data we can see. If you think that your participation in Uni activities is not well-recorded enough for progression officers to discover through the forums, discord or killboard, etc then you may wish to include a contact or 'reference' that can provide them with more information. Referees must be current E-Uni members with the Graduate title, or Staff/Management. Including a reference is optional. Please make use of the text box on the application form to give us the information that we need.
  • It can take some time for a title to be applied due to the various checks that are required for each applicant. Please be patient!
  • After your application has been reviewed, you will receive an evemail from a Progression Officer regarding the outcome. If you have been unsuccessful on this occasion, you are welcome to try again once you meet the criteria or give us a reference. If you have been successful, you should find that you have access to the relevant hangar within 30 minutes. The title on your character page needs to be applied by a Director, therefore it can take up to a week to apply, in some cases even longer. Reach out to the Officer who dealt with your application if you don't get hangar access or your title after a week.

Additional Characters

If you are joining EVE University on more than one character, then you can apply for the highest progression title that you have earned on any character. If you have earned the Graduate title, only your first character will receive the Graduate medal, but additional alts may receive the Graduate title. Please ensure that you state that you are requesting the title from another character in the application, and give the name of your main.

Frequently Asked Questions

What is the current waiting time for titles? This depends on the title and your individual situation as a whole. The individual waiting time may vary between a few hours and up to 14 days.
I'm a PvE-focused player (missioning, mining, Incursions, etc.) and my participation in Uni activities is not well captured by the forum or killboard. These are difficult areas for Titles Staff to evaluate your positive participation. You can list a reference or two that would be able to provide a description of your activities in your application. These references could be mentors, staff, or anyone with the Graduate Title.
Why did my application get declined? The evemail you were sent should tell you why you were declined so that you know what to do to make a successful application next time.
I used to hold a progression title on a character that is no longer in the Uni. I've rejoined the Uni on a different character, can I regain my previous title? Yes. Please specify your last character's name in your title application, and the title from your last character will be applied to your new one. In the case of Graduate, only the title will be reapplied.

For any other questions not answered here, you can contact the Intake & Progression Officers.