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*Ensure that you have taken reasonable steps to resolve the issue yourself. Try a private convo, evemail, or forum PM with the other party. Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended. Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa. | *Ensure that you have taken reasonable steps to resolve the issue yourself. Try a private convo, evemail, or forum PM with the other party. Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended. Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa. | ||
*Contact me via [http://forum.eveuniversity.org/ucp.php?i=pm&mode=compose&u= | *Contact me via [http://forum.eveuniversity.org/ucp.php?i=pm&mode=compose&u=27970 forum private message], or evemail with your complaint. Be perpared to provide chatlogs and/or copies of evemails, forum PMs, or any other correspondence/evidence as this will help us get to a resolution quicker. | ||
*If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies I may not treat it as a complaint. | *If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies I may not treat it as a complaint. | ||
*Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution. I had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all. | *Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution. I had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all. | ||