Student Advocates: Difference between revisions

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== What do I do if I have a problem or conflict? ==

If you have a complaint ~~with~~ another member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.

If you have a complaint about another Uni member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.

Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success ~~at the Uni~~. Directly communicating by private convo, ~~evemail~~, or forum PM may be all that is necessity to resolve it. Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended. Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that~~'s the intent and you've taken it personally, and vice versa.~~

Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success within it. Also remember that Sometimes conflicts develop from simple misunderstandings. Directly communicating by private convo, EVE mail, or forum PM may be all that is necessity to resolve it.

*Contact me via forum private message, or evemail with your ~~complaint~~. ~~Be perpared to provide~~ chatlogs ~~and/~~or copies of evemails, forum PMs, or any other correspondence~~/evidence as this~~ will help us get to a resolution quicker.

*If your issue ~~is with~~ a staff member, manager, or director, ~~and~~ they ~~were simply~~ reminding you of or enforcing ~~Uni~~ rules and~~/or~~ policies I may ~~not treat it as a complaint~~.

If that fails:

*~~Please~~ do not discuss your ~~complaint~~ with others or bring it forward to other staff, managers, or directors~~, as this can widen the situation~~ and ~~make it much more difficult~~ to ~~deal with~~ and ~~bring~~ to a ~~timely~~ resolution~~. I had cases of this in the past~~ and ~~what could have been resolved quickly ended up taking weeks, and no one was happy at the end~~ of ~~it all~~.

*Give me the courtesy of patience and time to ~~get to the bottom~~ of the ~~issue~~. ~~We all~~ have ~~real lives and we also like to enjoy playing EVE Online~~. ~~And there may be other, more critical issues that need handling.~~

*Contact me via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker.

*In cases of complaints against someone I am not here to determine who is who is ~~right or wrong but rather~~ to ~~bring~~ the ~~complaint issue to a peaceful and amicable resolution between the parties involved~~.

*If the your issue involves a staff member, manager, or director, they may be reminding you of or enforcing University rules and policies and I may agree with them.

*~~If I issue you interim instructions please be sure~~ to follow ~~them~~. ~~These~~ are designed to keep the ~~issue~~ from ~~getting worse, thus complicating~~ and ~~delaying a resolution~~.

*Always talk to me first, as things tend to escalate quickly and in unexpected and unpleasant ways which often creates even more conflict. So please do not discuss your conflict with others or bring it forward to other staff, managers, or directors.

*I ~~will do my best~~ to help you resolve the ~~issue in a timely fashion~~.

*Please be patient and give me some time to investigate and understand your issue.

*As a mediator, my job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. my role is NOT to impose or force any resolution upon either of the parties you nor decide any aspect or your disagreement. I am impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.

*You need to follow my instructions during the dispute. They are designed to keep the conflict from worsening and creating delay.

*I am here to help you resolve conflicts between you and the other members quickly so we can all get back to enjoying the game, which is why we are here.

[[Category:Departments]]

@@ Line 18: / Line 18: @@
 == What do I do if I have a problem or conflict? ==
-If you have a complaint with another member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.
+If you have a complaint about another Uni member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.
-Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success at the Uni.  Directly communicating by private convo, evemail, or forum PM may be all that is necessity to resolve it.  Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended.  Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.
+Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success within it. Also remember that Sometimes conflicts develop from simple misunderstandings. Directly communicating by private convo, EVE mail, or forum PM may be all that is necessity to resolve it.
-*Contact me via forum private message, or evemail with your complaint.  Be perpared to provide chatlogs and/or copies of evemails, forum PMs, or any other correspondence/evidence as this will help us get to a resolution quicker.
-*If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies I may not treat it as a complaint.
+If that fails:
-*Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution. I had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all.
-*Give me the courtesy of patience and time to get to the bottom of the issue.  We all have real lives and we also like to enjoy playing EVE Online.  And there may be other, more critical issues that need handling.
+*Contact me via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker.
-*In cases of complaints against someone I am not here to determine who is who is right or wrong but rather to bring the complaint issue to a peaceful and amicable resolution between the parties involved.
+*If the your issue involves a staff member, manager, or director, they may be reminding you of or enforcing University rules and policies and I may agree with them.
-*If I issue you interim instructions please be sure to follow them.  These are designed to keep the issue from getting worse, thus complicating and delaying a resolution.
+*Always talk to me first, as things tend to escalate quickly and in unexpected and unpleasant ways which often creates even more conflict. So please do not discuss your conflict with others or bring it forward to other staff, managers, or directors.
-*I will do my best to help you resolve the issue in a timely fashion.
+*Please be patient and give me some time to investigate and understand your issue.
+*As a mediator, my job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. my role is NOT to impose or force any resolution upon either of the parties you nor decide any aspect or your disagreement. I am impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.
+*You need to follow my instructions during the dispute. They are designed to keep the conflict from worsening and creating delay.
+*I am here to help you resolve conflicts between you and the other members quickly so we can all get back to enjoying the game, which is why we are here.
 [[Category:Departments]]