Student Advocates: Difference between revisions

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== What do I do if I have a problem or conflict? ==

If you have a ~~complaint about~~ another Uni member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.

If you have a disagreement with another Uni member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.

Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success within it. Also remember that sometimes conflicts develop from simple misunderstandings. Directly communicating by private convo, EVE mail, or forum PM may be all that is necessity to resolve whatever it is. And it's much more rewarding as well.

Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success within it. Also remember that sometimes conflicts develop from simple misunderstandings. Directly communicating by private convo, EVE mail, or forum PM may be all that is necessity to resolve whatever it is. And it's much more rewarding as well. So try that.

If that fails:

*First, consider that if your ~~issue~~ involves a staff member, manager, or director, they may be reminding you of or enforcing University rules and policies and I may have not be able to change that policy.

*First, consider that if your disagreement involves a staff member, manager, or director, they may be reminding you of or enforcing University rules and policies and I may have not be able to change that policy.

*Contact me via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker.

*Always talk to me first, as things tend to escalate quickly and in unexpected and unpleasant ways which often creates even more conflict. So please do not discuss your conflict with others or bring it forward to other staff, managers, or directors.

*Please be patient and give me some time to investigate and understand your issue.

*As a mediator, my job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. my role is NOT to impose or force any resolution upon either of the parties ~~you~~ nor decide any aspect or your disagreement. I am impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.

*As a mediator, my job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. My role is NOT to impose or force any resolution upon either of the parties nor decide any aspect or your disagreement. I am impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.

*You need to follow my instructions during the dispute. They are designed to keep the conflict from worsening and creating delay.

*I am here to help you resolve conflicts between you and the other members quickly so we can all get back to enjoying the game, which is why we are here.

@@ Line 18: / Line 18: @@
 == What do I do if I have a problem or conflict? ==
-If you have a complaint about another Uni member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.
+If you have a disagreement with another Uni member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.
-Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success within it. Also remember that sometimes conflicts develop from simple misunderstandings. Directly communicating by private convo, EVE mail, or forum PM may be all that is necessity to resolve whatever it is. And it's much more rewarding as well.
+Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success within it. Also remember that sometimes conflicts develop from simple misunderstandings. Directly communicating by private convo, EVE mail, or forum PM may be all that is necessity to resolve whatever it is. And it's much more rewarding as well. So try that.
 If that fails:
-*First, consider that if your issue involves a staff member, manager, or director, they may be reminding you of or enforcing University rules and policies and I may have not be able to change that policy.
+*First, consider that if your disagreement involves a staff member, manager, or director, they may be reminding you of or enforcing University rules and policies and I may have not be able to change that policy.
 *Contact me via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker.
 *Always talk to me first, as things tend to escalate quickly and in unexpected and unpleasant ways which often creates even more conflict. So please do not discuss your conflict with others or bring it forward to other staff, managers, or directors.
 *Please be patient and give me some time to investigate and understand your issue.
-*As a mediator, my job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. my role is NOT to impose or force any resolution upon either of the parties you nor decide any aspect or your disagreement. I am impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.
+*As a mediator, my job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. My role is NOT to impose or force any resolution upon either of the parties nor decide any aspect or your disagreement. I am impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.
 *You need to follow my instructions during the dispute. They are designed to keep the conflict from worsening and creating delay.
 *I am here to help you resolve conflicts between you and the other members quickly so we can all get back to enjoying the game, which is why we are here.