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=What is The Interstellar Services Department (ISD)?= | =What is The Interstellar Services Department (ISD)?= | ||
ISD is a group of volunteers who graciously share their free time in order to assist in a variety of tasks that all go towards supporting and enriching the players experiences in the world of EVE. They answer questions from players, help hunt down and resolve problems, provide news and fiction as well as acting as good-will ambassadors throughout the community. | ISD is a group of volunteers who graciously share their free time in order to assist in a variety of tasks that all go towards supporting and enriching the players' experiences in the world of EVE. They answer questions from players, help hunt down and resolve problems, provide news and fiction as well as acting as good-will ambassadors throughout the community. | ||
===Ingame Abilities=== | ===Ingame Abilities=== | ||
ISD volunteers have little or no in-game abilities (on the Tranquility Server). They do not have access to the account information of players nor do they have the ability to create items in the game. They do not receive special items or equipment for their player characters. Their actions are closely monitored and they are not privy to information that is highly confidential. | |||
===Allegations of Misconduct=== | ===Allegations of Misconduct=== | ||
There have been few allegations of abuse of power by the volunteers, but upon investigation, nearly all of these cases are proven to be false. To those outside ISD, the program is mysterious and the object of frequent misconceptions about what the volunteers can and cannot do. These misconceptions make the volunteers an easy target. They take accusations of abuse of power or other wrongdoing by the volunteers very seriously and investigate each thoroughly. On the rare occasion when a volunteer has broken the rules, he/she has been swiftly dismissed. | There have been few allegations of abuse of power by the ISD volunteers, but upon investigation, nearly all of these cases are proven to be false. To those outside ISD, the program is mysterious and the object of frequent misconceptions about what the volunteers can and cannot do. These misconceptions make the volunteers an easy target. They take accusations of abuse of power or other wrongdoing by the volunteers very seriously and investigate each thoroughly. On the rare occasion when a volunteer has broken the rules, he/she has been swiftly dismissed. | ||
===How to spot ISD members in EVE=== | ===How to spot ISD members in EVE=== | ||
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Colored chat texts are used by the representatives of EVE. Their color chat signifies what position they officially have within EVE. | Colored chat texts are used by the representatives of EVE. Their color chat signifies what position they officially have within EVE. | ||
* Teal = ISD (Polaris) member - Volunteer support staff. | * <span style="color:teal">Teal</span> = ISD (Polaris) member - Volunteer support staff. | ||
* Green = ISD (Polaris) Team Captains and Vice Admirals - Volunteer support staff. | * <span style="color:green">Green</span> = ISD (Polaris) Team Captains and Vice Admirals - Volunteer support staff. | ||
* Purple = BH on Singularity | * <span style="color:purple">Purple</span> = BH on Singularity | ||
===How to spot CCP employees in EVE=== | ===How to spot CCP employees in EVE=== | ||
* Red and Yellow = Game Masters | * <span style="color:red">Red</span> and <span style="color:yellow">Yellow</span> = Game Masters | ||
* Blue = CCP Developer | * <span style="color:blue">Blue</span> = CCP Developer | ||
==How to join ISD== | ==How to join ISD== | ||
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===What are the benefits of joining ISD?=== | ===What are the benefits of joining ISD?=== | ||
ISD is a volunteer team who do not get paid. They receive | ISD is a volunteer team who do not get paid. They receive one free volunteer account which they can solely use for volunteering. This account has a few extra abilities which they need in order to do their job. Further details are classified. | ||
===Are you still allowed to play the game when you join ISD?=== | ===Are you still allowed to play the game when you join ISD?=== | ||
All ISDs do have player accounts, and yes, | All ISDs do have player accounts, and yes, they can still play the game. However, while they are online with their volunteer character, they are not allowed to be logged in with their player account. In other words, they are not allowed to mine ice while monitoring the help channels as ISD. | ||
===Can they give me <X>?=== | ===Can they give me <X>?=== | ||
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The CCL team are a group of volunteers who monitor the official EVE Online forum. It is their goal to support the community by helping to maintain the forums as a healthy venue for discussion and enhancing communication between CCP and players. The CCL team can point out threads to the Community team who can then bring them to the attention of the relevant developers and teams. Simply put, the CCL can quickly bring issues to the attention of the Community team so they can get answers to the players as quickly as possible. | The CCL team are a group of volunteers who monitor the official EVE Online forum. It is their goal to support the community by helping to maintain the forums as a healthy venue for discussion and enhancing communication between CCP and players. The CCL team can point out threads to the Community team who can then bring them to the attention of the relevant developers and teams. Simply put, the CCL can quickly bring issues to the attention of the Community team so they can get answers to the players as quickly as possible. | ||
First, CCL are volunteer moderators who help to maintain the EVE Online forums as a healthy venue for discussion. Additional information about this aspect of the program can be found in CCP Navigator's dev blog. | First, CCL are volunteer moderators who help to maintain the EVE Online forums as a healthy venue for discussion. Additional information about this aspect of the program can be found in [http://community.eveonline.com/news/dev-blogs/3018 CCP Navigator's dev blog]. | ||
Second, the CCL team acts as a conduit between the EVE Online developers and the players. Their volunteers point out threads of interest to the Community team and, by extension, to the relevant developers. The EVE forums are an awfully big place, and it is very easy for important feedback to get lost. CCL strives to ensure this does not happen. | Second, the CCL team acts as a conduit between the EVE Online developers and the players. Their volunteers point out threads of interest to the Community team and, by extension, to the relevant developers. The EVE forums are an awfully big place, and it is very easy for important feedback to get lost. CCL strives to ensure this does not happen. | ||
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Last but not the least, CCL help their colleagues in the ISD STAR department to answer any questions that new players might have, and to run interesting projects for the community at large. | Last but not the least, CCL help their colleagues in the ISD STAR department to answer any questions that new players might have, and to run interesting projects for the community at large. | ||
The CCL team members must be patient, diligent and be able to conduct their duties objectively and without bias. While all volunteers should be sufficiently fluent in English, they welcome German, Russian and Japanese speakers as CCL has individual sub-teams dedicated to working on | The CCL team members must be patient, diligent and be able to conduct their duties objectively and without bias. While all volunteers should be sufficiently fluent in English, they welcome German, Russian and Japanese speakers as CCL has individual sub-teams dedicated to working on their localized forums. | ||
==Equipment Certification and Anomaly Investigations Division (ECAID)== | ==Equipment Certification and Anomaly Investigations Division (ECAID)== | ||
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The Interstellar Correspondents, in short IC, are a division within the Interstellar Services Department (ISD). It contains both long standing and new members. As mentioned above they are responsible for the news you see in game, in addition they also have embedded reporters who are responsible for the news items you see in the faction warfare militia screens. You can read more about them [https://community.eveonline.com/news/dev-blogs/faster-than-the-speed-of-light/ here]. | The Interstellar Correspondents, in short IC, are a division within the Interstellar Services Department (ISD). It contains both long standing and new members. As mentioned above they are responsible for the news you see in game, in addition they also have embedded reporters who are responsible for the news items you see in the faction warfare militia screens. You can read more about them [https://community.eveonline.com/news/dev-blogs/faster-than-the-speed-of-light/ here]. | ||
They are looking for enthusiastic, self-motivating players with a core interest in player skills to assist with producing their output. Very solid writing abilities and the aforementioned passion for | They are looking for enthusiastic, self-motivating players with a core interest in player skills to assist with producing their output. Very solid writing abilities and the aforementioned passion for their output is a requirement of every applicant. The division is an amazing, vibrant, friendly, team-oriented place to be in and if you wish to be a part of this, you are encouraged to apply without delay you won’t regret it. | ||
Once you have applied you may have to wait a short time for the application to get processed by the volunteer team leads who, if they think you are suitable, will invite you for an interview and you then begin your application process. Applicants will be subject to a background check pertaining to their activities within EVE Online and successful applicants will be required to sign an ISD Terms of Service and Non Disclosure Agreements. | Once you have applied you may have to wait a short time for the application to get processed by the volunteer team leads who, if they think you are suitable, will invite you for an interview and you then begin your application process. Applicants will be subject to a background check pertaining to their activities within EVE Online and successful applicants will be required to sign an ISD Terms of Service and Non Disclosure Agreements. | ||
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The work in this team is varied, there are generally multiple projects running at any one time and the team members need a very good understanding of the fiction of EVE and a good writing ability to be able to join Mercury. | The work in this team is varied, there are generally multiple projects running at any one time and the team members need a very good understanding of the fiction of EVE and a good writing ability to be able to join Mercury. | ||
==Support, Training and Resources (STAR)== | ==Support, Training and Resources (STAR)== | ||