Student Advocates: Difference between revisions

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== What do I do if I have a problem or conflict? ==

If you have a complaint with another member, a staff ~~member~~, manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.

If you have a complaint with another member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.

*Ensure that you ~~have taken~~ reasonable ~~steps~~ to resolve the ~~issue~~ yourself. ~~Try a~~ private convo, evemail, or forum PM ~~with the other party~~. Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended. Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.

Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success at the Uni. Directly communicating by private convo, evemail, or forum PM may be all that is necessity to resolve it. Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended. Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.

*Contact me via forum private message, or evemail with your complaint. Be perpared to provide chatlogs and/or copies of evemails, forum PMs, or any other correspondence/evidence as this will help us get to a resolution quicker.

*If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies I may not treat it as a complaint.

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 == What do I do if I have a problem or conflict? ==
-If you have a complaint with another member, a staff member, manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.
+If you have a complaint with another member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.
-*Ensure that you have taken reasonable steps to resolve the issue yourself.  Try a private convo, evemail, or forum PM with the other party.  Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended.  Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.
+Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success at the Uni.  Directly communicating by private convo, evemail, or forum PM may be all that is necessity to resolve it.  Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended.  Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.
 *Contact me via forum private message, or evemail with your complaint.  Be perpared to provide chatlogs and/or copies of evemails, forum PMs, or any other correspondence/evidence as this will help us get to a resolution quicker.
 *If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies I may not treat it as a complaint.