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If you have a complaint about another Uni member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me. | If you have a complaint about another Uni member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me. | ||
Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success within it. Also remember that | Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success within it. Also remember that sometimes conflicts develop from simple misunderstandings. Directly communicating by private convo, EVE mail, or forum PM may be all that is necessity to resolve whatever it is. And it's much more rewarding as well. | ||
If that fails: | If that fails: | ||
*First, consider if your issue involves a staff member, manager, or director, they may be reminding you of or enforcing University rules and policies and I may have no choice but to agree with them. | |||
*Contact me via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker. | *Contact me via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker. | ||
*Always talk to me first, as things tend to escalate quickly and in unexpected and unpleasant ways which often creates even more conflict. So please do not discuss your conflict with others or bring it forward to other staff, managers, or directors. | *Always talk to me first, as things tend to escalate quickly and in unexpected and unpleasant ways which often creates even more conflict. So please do not discuss your conflict with others or bring it forward to other staff, managers, or directors. | ||
*Please be patient and give me some time to investigate and understand your issue. | *Please be patient and give me some time to investigate and understand your issue. | ||
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*You need to follow my instructions during the dispute. They are designed to keep the conflict from worsening and creating delay. | *You need to follow my instructions during the dispute. They are designed to keep the conflict from worsening and creating delay. | ||
*I am here to help you resolve conflicts between you and the other members quickly so we can all get back to enjoying the game, which is why we are here. | *I am here to help you resolve conflicts between you and the other members quickly so we can all get back to enjoying the game, which is why we are here. | ||
[[Category:Departments]] | [[Category:Departments]] | ||