Student Advocates: Difference between revisions

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*First, consider that if your disagreement involves a staff member, manager, or director, they may be reminding you of, or are enforcing University rules and policies and I do not have the authority to change that policy.

*Contact me via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker.

*Always talk to me first, as things tend to escalate quickly and in unexpected and unpleasant ways which often creates even more conflict. So please do not discuss your conflict with others or bring it forward to other staff, managers, or directors.

*'''Always talk to me first''', as things tend to escalate quickly and in unexpected and unpleasant ways which often creates even more conflict. So please do not discuss your conflict with others or bring it forward to other staff, managers, or directors.

*Please be patient and give me some time to investigate and understand your issue.

*As a mediator, my job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. My role is NOT to impose or force any resolution upon either of the parties nor decide any aspect or your disagreement. I am impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.

@@ Line 28: / Line 28: @@
 *First, consider that if your disagreement involves a staff member, manager, or director, they may be reminding you of, or are enforcing University rules and policies and I do not have the authority to change that policy.
 *Contact me via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker.
-*Always talk to me first, as things tend to escalate quickly and in unexpected and unpleasant ways which often creates even more conflict. So please do not discuss your conflict with others or bring it forward to other staff, managers, or directors.
+*'''Always talk to me first''', as things tend to escalate quickly and in unexpected and unpleasant ways which often creates even more conflict. So please do not discuss your conflict with others or bring it forward to other staff, managers, or directors.
 *Please be patient and give me some time to investigate and understand your issue.
 *As a mediator, my job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. My role is NOT to impose or force any resolution upon either of the parties nor decide any aspect or your disagreement. I am impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.