Student Advocates: Difference between revisions

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== What to do if you have a problem or conflict. ==

If you have a disagreement with another Uni member, a member of staff, a manager, or even a director that remains unresolved or can't be resolved by yourself, do not hesitate to talk to me.

If you have a disagreement with another Uni member, a member of staff, a manager, or even a director that remains unresolved or can't be resolved by yourself, do not hesitate to talk to a Student Advocate.

But before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game. There is another person behind that avatar, who like you has a goal of enjoying the game. Communicating effectively and respectfully is necessary for your success here at the Uni. Also remember that sometimes conflicts develop from simple misunderstandings or "information differentials", where you may not have the same information another member has. Directly communicating by private convo, EVE mail, or forum PM may be all that is necessary to resolve whatever conflict there is. And it's much more rewarding to build lasting relationships as well. So try that first.

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If that fails:

*First, consider that if your disagreement involves a ~~staff member~~, ~~manager~~, or ~~director~~, they may be reminding you of, or are enforcing University rules and policies and I do not have the authority to change that policy.

*First, consider that if your disagreement involves a Staff Member, Manager, or Director, they may be reminding you of, or are enforcing University rules and policies and Student Advocates do not have the authority to change that policy.

*Contact me via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker.

*Complete the [https://docs.google.com/forms/d/12APyX5rYFjnk20Vr-IaUIlf8dnddDlmNbjtJ-dPSS0A/viewform Student Advocate Contact Form] outlining your concerns and the first available Student Advocate will get in contact with you to start the resolution process.

*'''Always talk to me first''', as things tend to escalate quickly and often in unexpected and unpleasant ways which even more often leads to increased conflict. So please, do not discuss your conflict with others or bring it forward to other ~~staff~~, ~~managers~~, or ~~directors~~.

*Contact a Student Advocate via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker.

*Please be patient and give me some time to investigate and understand your issue.

*'''Always talk to one of us first''', as things tend to escalate quickly and often in unexpected and unpleasant ways which even more often leads to increased conflict. So please, do not discuss your conflict with others or bring it forward to other Staff, Managers, or Directors.

*As a mediator, my job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. My role is NOT to impose or force any resolution upon either of the parties nor decide any aspect or your disagreement. ~~I am~~ impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.

*Please be patient and give us some time to investigate and understand your issue.

*You need to follow my instructions during the dispute. They are designed to keep the conflict contained and prevent it from worsening and creating delays in resolution.

*As a mediator, our job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. Our role is NOT to impose or force any resolution upon either of the parties nor decide any aspect or your disagreement. We are impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.

*All information you provide to me in the dispute is confidential. Communications made during the mediation process are confidential, except where it is in violation of the EULA.

*You need to follow the Student Advocate's instructions during the dispute. They are designed to keep the conflict contained and prevent it from worsening and creating delays in resolution.

*All information you provide to the Student Advocate in the dispute is confidential. Communications made during the mediation process are confidential, except where it is in violation of the EULA.

~~I am~~ here to help resolve conflicts between you and the other members quickly so we can all get back to enjoying the game, which is why we are here.

We are here to help resolve conflicts between you and the other members quickly so we can all get back to enjoying the game, which is why we are here.

[[Category:Departments]]

@@ Line 20: / Line 20: @@
 == What to do if you have a problem or conflict. ==
-If you have a disagreement with another Uni member, a member of staff, a manager, or even a director that remains unresolved or can't be resolved by yourself, do not hesitate to talk to me.
+If you have a disagreement with another Uni member, a member of staff, a manager, or even a director that remains unresolved or can't be resolved by yourself, do not hesitate to talk to a Student Advocate.
 But before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game. There is another person behind that avatar, who like you has a goal of enjoying the game. Communicating effectively and respectfully is necessary for your success here at the Uni. Also remember that sometimes conflicts develop from simple misunderstandings or "information differentials", where you may not have the same information another member has. Directly communicating by private convo, EVE mail, or forum PM may be all that is necessary to resolve whatever conflict there is. And it's much more rewarding to build lasting relationships as well. So try that first.
@@ Line 26: / Line 26: @@
 If that fails:
-*First, consider that if your disagreement involves a staff member, manager, or director, they may be reminding you of, or are enforcing University rules and policies and I do not have the authority to change that policy.
+*First, consider that if your disagreement involves a Staff Member, Manager, or Director, they may be reminding you of, or are enforcing University rules and policies and Student Advocates do not have the authority to change that policy.
-*Contact me via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker.
+*Complete the [https://docs.google.com/forms/d/12APyX5rYFjnk20Vr-IaUIlf8dnddDlmNbjtJ-dPSS0A/viewform Student Advocate Contact Form] outlining your concerns and the first available Student Advocate will get in contact with you to start the resolution process.
-*'''Always talk to me first''', as things tend to escalate quickly and often in unexpected and unpleasant ways which even more often leads to increased conflict. So please, do not discuss your conflict with others or bring it forward to other staff, managers, or directors.
+*Contact a Student Advocate via forum private message, or evemail with your concern. Your chatlogs or copies of evemails, forum PMs, or any other correspondence will help us get to a resolution quicker.
-*Please be patient and give me some time to investigate and understand your issue.
+*'''Always talk to one of us first''', as things tend to escalate quickly and often in unexpected and unpleasant ways which even more often leads to increased conflict. So please, do not discuss your conflict with others or bring it forward to other Staff, Managers, or Directors.
-*As a mediator, my job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. My role is NOT to impose or force any resolution upon either of the parties nor decide any aspect or your disagreement. I am impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.
+*Please be patient and give us some time to investigate and understand your issue.
-*You need to follow my instructions during the dispute. They are designed to keep the conflict contained and prevent it from worsening and creating delays in resolution.
+*As a mediator, our job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. Our role is NOT to impose or force any resolution upon either of the parties nor decide any aspect or your disagreement. We are impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.
-*All information you provide to me in the dispute is confidential. Communications made during the mediation process are confidential, except where it is in violation of the EULA.
+*You need to follow the Student Advocate's instructions during the dispute. They are designed to keep the conflict contained and prevent it from worsening and creating delays in resolution.
+*All information you provide to the Student Advocate in the dispute is confidential. Communications made during the mediation process are confidential, except where it is in violation of the EULA.
-I am here to help resolve conflicts between you and the other members quickly so we can all get back to enjoying the game, which is why we are here.
+We are here to help resolve conflicts between you and the other members quickly so we can all get back to enjoying the game, which is why we are here.
 [[Category:Departments]]