Student Advocates
This article is about the Student Advocate and how the role fits within EVE University and how he serves the general membership.
The role of the Student Advocate is to provide a voice for the student body to the Directorate and Management in a fashion much like EVE's CSM in that they filter through popular issues and concerns bringing forward those that are deemed most important. The Student Advocate also acts as mediator for when those inevitable clashes between members occur. EVE University is both large in numbers and broad in the cultural and nationality scope. When an issue arises it is the goal to bring them to a friendly resolution to allow members to continue enjoying their time in EVE University.
Student Advocate
EVE University Management/Student Advocate
What duties does the Student Advocate carry on?
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members (and departments) following policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew.
- I will intercede in issues you may have with another member or staff/management member.
- The Student Advocate will moderate Uni chat channels and Mumble.
- Will give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things I don't have any control over.
What do I do if I have a problem or conflict?
If you have a complaint with another member, a member of staff, a manager, or even a director that remains unresolved or you can't resolve it yourself, do not hesitate to talk to me.
Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game and effective communications is necessary for your success at the Uni. Directly communicating by private convo, evemail, or forum PM may be all that is necessity to resolve it. Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended. Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.
- Contact me via forum private message, or evemail with your complaint. Be perpared to provide chatlogs and/or copies of evemails, forum PMs, or any other correspondence/evidence as this will help us get to a resolution quicker.
- If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies I may not treat it as a complaint.
- Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution. I had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all.
- Give me the courtesy of patience and time to get to the bottom of the issue. We all have real lives and we also like to enjoy playing EVE Online. And there may be other, more critical issues that need handling.
- In cases of complaints against someone I am not here to determine who is who is right or wrong but rather to bring the complaint issue to a peaceful and amicable resolution between the parties involved.
- If I issue you interim instructions please be sure to follow them. These are designed to keep the issue from getting worse, thus complicating and delaying a resolution.
- I will do my best to help you resolve the issue in a timely fashion.
