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| + | #REDIRECT [[Archive:Student Guidance Department]] |
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| − | ''This article is about the Student Relations Department and how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University and how it serves the general membership.''
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| − | The role of the Student Relations Department is to provide a voice for the student body to the Directorate and Management in a fashion much like EVE's CSM in that they filter through popular issues and concerns bringing forward those that are deemed most important. The Student Relations Department's staff also act as mediators for when those inevitable clashes between members occur. EVE University is both large in numbers and broad in the cultural and nationality scope. When an issue arises it is the goal to bring them to a friendly resolution to allow members to continue enjoying their time in EVE University. The Student Relations Department also acts to ensure both [[EVE University Rules]] and the [[Wartime Standard Operating Procedures]] are being followed, applied, and adjuticated fairly and firmly for all members and staff, along with sending out routine reminders on Uni Rules, WSOP, policies, and procedures.
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| − | == Student Relations Manager ==
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| − | The Student Relations Department is overseen and managed by the Student Relations Manager (SRM). The SRM is also the [[ILN#Judge Advocate|ILN Judge Advocate]].
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| − | {|
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| − | | valign="top" | [[Image:NoAvatar.jpg|thumb|left|128px]]
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| − | | valign="top" | <big>'''[[Post Vacant]]'''</big>
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| − | '''About the role:''' The Student Relations Manager essentially functions as a mediator, addressing issues at student level before they escalate to the point where a director should need to get involved. They are a point of contact for the student body, acting much like EVE's CSM in that they try to filter through the popular issues and bring the important ones to the attention of the directorate. The SRM can also be considered the "voice" of the students, acting on their behalf in dealings with the directorate. It is for this reason that the SRM has much the same levels of access as directors, though they lack the in-game powers and roles. Have you got an issue or need and explanation? Then the Student Relations Manager or his Assistants in the [[Student Relations Department]] are the people you should speak to.
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| − | '''About the person:''' This post is currently vacant. Bids starting at 500 Million ISK and above will be considered. Deposits of 10% are required and are not subject to refund.
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| − | '''Reports to:''' [[CEO]] and [[CEO#Director_of_Human_Resources|Director of HR]]
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| − | |}
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| − | == Student Relations Assistants ==
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| − | The role of the Student Relations Assistants is to provide additional points of contact for members and staff should there be any Student Relations issues arise. They act with the authority of the SRM when the SRM is not available. They also assist the SRM with administrative side of the department.
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| − | [http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=14856 Shegunna Blow] Shegunna Blow is very active in the Uni as a Diplomat, Teacher, and very notably as the current Event Host for the [[Low-Sec Camp]]. Shegunna is most active in the America's timezone and mainly on weekends. | |
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| − | [http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=13064 Boniface Vachon] Boniface Vachon is very active in the Uni as a Senior Personnel Officer and he enjoys playing many aspects of EVE Online. Boniface is most active in the European timezone and can be found in game almost everyday.
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| − | [http://forum.eveuniversity.org/memberlist.php?mode=viewprofile&u=16336 Hannibal Barcca] Hannibal Barcca, when not threatening Rome with a Third Punic War, is a very active Senior Personnel Officer as well as other aspects and areas of the Uni. Hannibal is most active in the America's timezone and can found on almost everyday.
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| − | == Are Personnel Officers also Student Relations staff? ==
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| − | Although some [[List of Personnel Officers|Personnel Officers]] may be Student Relations Assistants, Personnel Officers are not Student Relations staff. Personnel Officers review applications and make decisions on applicants. They also introduce new members and provide them with [[Welcome to EVE University|critical information]] to orient them to the Uni they do not handle nor do they have authority to handle Student Relations issues.
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| − | [[List of Personnel Officers|Personnel Officers]] are a very hard working crew and a great bunch. If you see one please thank them for all they do. They are a great resource if you have any questions about the Uni and it's programs.
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| − | == What duties does the Student Relations Department carry on? ==
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| − | The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew.
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| − | *We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about.
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| − | *We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".
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| − | *In extreme cases the SRM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.
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| − | *We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.
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| − | *We moderate Uni chat channels and Mumble.
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| − | *We give input where needed to all the Divisions of the Uni to ensure your needs and expectations are being met. Note that some things we don't have any control over.
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| − | == What do I do if I have a complaint? ==
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| − | Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then we are who you want to get in touch with.
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| − | *Ensure that you have taken reasonable steps to resolve the issue yourself. Try a private convo, evemail, or forum PM with the other party. Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended. Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.
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| − | *Contact a Student Relations Assistant or the Student Relations Manager via forum private message, or evemail with your complaint. Be perpared to provide chatlogs and/or copies of evemails, forum PMs, or any other correspondence/evidence as this will help us get to a resolution quicker.
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| − | *If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies we may not treat it as a complaint.
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| − | *Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution. We've had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all.
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| − | *Give us the courtesy of patience and time to get to the bottom of the issue. We all have real lives and we also like to enjoy playing EVE Online. And there may be other, more critical issues that need handling.
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| − | *In cases of complaints against someone we are not here to determine who is who is right or wrong but rather to bring the complaint issue to a peaceful and amicable resolution between the parties involved.
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| − | *If we issue you interim instructions please be sure to follow them. These are designed to keep the issue from getting worse, thus complicating and delaying a resolution.
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| − | We will do our best to help you resolve the issue in a timely fashion.
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| − | == I screwed up with the WSOP. What can I expect? ==
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| − | When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.
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| − | In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...
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| − | *Own up to the mistake. You can contact a Student Relations staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.
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| − | *If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.
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| − | *Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.
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| − | *There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.
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| − | *Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.
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| − | *You may receive an [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. While this title is applied any other Title progression will be suspended.
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| − | *You may also have any current [[Titles Within EVE University|Titles]] reduced or removed.
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| − | *Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue.
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| − | *You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended we will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.
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| − | *If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.
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| − | *Multiple issues with regards to the WSOP can aggravate any current case against you.
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| − | If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Student Relations staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.
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| − | == I've broken a Rule or have caused other trouble. What can I expect? ==
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| − | In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental.
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| − | *Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.
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| − | *There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.
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| − | *You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.
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| − | *It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.
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| − | *You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.
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| − | *You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.
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| − | *If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.
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| − | *If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.
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| − | If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Relations staff.
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| − | == I've lost Titles and my case is resolved. When do I get them back? ==
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| − | Once your case is resolved we will remove the [[Titles#.5BX.5D Administrative Suspension|[X] Title]]. You will then be able to progress with your [[Titles Within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the various tools, checks and updates to occur. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.
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| − | Sometimes we make an error, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or quickly as we can. If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.
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| − | It does take a Director to apply titles so always be patient.
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| − | Outside of the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] Student Relations staff have nothing to do with [[Titles Within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.
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