Student Relations Department: Difference between revisions

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== What do I do if I have a complaint? ==

Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then we are who you want to get in touch with.

*Ensure that you have taken reasonable steps to resolve the issue yourself. Try a private convo, evemail, or forum PM with the other party. Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended. Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.

*Contact a Student Relations Assistant or the Student Relations Manager via forum private message, or evemail with your complaint. Be perpared to provide chatlogs and/or copies of evemails, forum PMs, or any other correspondence/evidence as this will help us get to a resolution quicker.

*If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies we may not treat it as a complaint.

*Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution. We've had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all.

*Give us the courtesy of patience and time to get to the bottom of the issue. We all have real lives and we also like to enjoy playing EVE Online. And there may be other, more critical issues that need handling.

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 == What do I do if I have a complaint? ==
+Should you have a complaint with another member, a staff member, manager, or even a director that has not been resolved of it's own accord then we are who you want to get in touch with.
+*Ensure that you have taken reasonable steps to resolve the issue yourself.  Try a private convo, evemail, or forum PM with the other party.  Most issues are simply misunderstandings based on someone's mood, cultural or language difference, or playstyle, and if it was in chat only the communication between you and the other party can be difficult to "read" as in what mannerisms or tones are intended.  Example, one person is making a joke and believes you're enjoying/getting it, yet you don't "know" that's the intent and you've taken it personally, and vice versa.
+*Contact a Student Relations Assistant or the Student Relations Manager via forum private message, or evemail with your complaint.  Be perpared to provide chatlogs and/or copies of evemails, forum PMs, or any other correspondence/evidence as this will help us get to a resolution quicker.
+*If your issue is with a staff member, manager, or director, and they were simply reminding you of or enforcing Uni rules and/or policies we may not treat it as a complaint.
+*Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution.  We've had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all.
+*Give us the courtesy of patience and time to get to the bottom of the issue.  We all have real lives and we also like to enjoy playing EVE Online.  And there may be other, more critical issues that need handling.