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*Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution. We've had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all. | *Please do not discuss your complaint with others or bring it forward to other staff, managers, or directors, as this can widen the situation and make it much more difficult to deal with and bring to a timely resolution. We've had cases of this in the past and what could have been resolved quickly ended up taking weeks, and no one was happy at the end of it all. | ||
*Give us the courtesy of patience and time to get to the bottom of the issue. We all have real lives and we also like to enjoy playing EVE Online. And there may be other, more critical issues that need handling. | *Give us the courtesy of patience and time to get to the bottom of the issue. We all have real lives and we also like to enjoy playing EVE Online. And there may be other, more critical issues that need handling. | ||
*In cases of complaints against someone we are not here to determine who is who is right or wrong but rather to bring the complaint issue to a peaceful and amicable resolution between the parties involved. | |||