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{{hatnote|This article details a staff position internal to EVE University that mediates internal conflicts. For information about how EVE University mediates external conflicts, see [[EVE University Diplomacy Department]].}} | |||
The role of the '''Student Advocate''' is to provide a voice for the student body to the EVE University Directorate and management, and to mediate conflicts between University members. Student Advocates function similarly to the [[CSM]], in that they filter through popular issues and concerns raised by the student body and bring forward those that are deemed most important. EVE University contains a large number of players represented a diverse range of cultures and nationalities; when an issue arises it is the goal of the Student Advocate to bring the situation to a friendly resolution that allows members to continue to enjoy their time in EVE University. | The role of the '''Student Advocate''' is to provide a voice for the student body to the EVE University Directorate and management, and to mediate conflicts between University members. Student Advocates function similarly to the [[CSM]], in that they filter through popular issues and concerns raised by the student body and bring forward those that are deemed most important. EVE University contains a large number of players represented a diverse range of cultures and nationalities; when an issue arises it is the goal of the Student Advocate to bring the situation to a friendly resolution that allows members to continue to enjoy their time in EVE University. | ||
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The Student Advocate has no authority to change policy or independently act in establishing it. They can mediate disputes from a position of authority within the confines of established policy at the direction of senior management. | The Student Advocate has no authority to change policy or independently act in establishing it. They can mediate disputes from a position of authority within the confines of established policy at the direction of senior management. | ||
== What to do if you have a problem or conflict | == What to do if you have a problem or conflict == | ||
If you have a disagreement with another Uni Member, a Member of Staff, a Manager, or even a Director that remains unresolved or can't be resolved by yourself, do not hesitate to talk to a Student Advocate. | If you have a disagreement with another Uni Member, a Member of Staff, a Manager, or even a Director that remains unresolved or can't be resolved by yourself, do not hesitate to talk to a Student Advocate. | ||
Before you do, you should make a reasonable effort to resolve the conflict yourself. Remember EVE is a social game. There is another person behind that avatar, who like you has a goal of enjoying the game. Communicating effectively and respectfully is necessary for your success here at the Uni. Also remember that sometimes conflicts develop from simple misunderstandings or "information differentials", where you may not have the same information another member has. Directly communicating by private convo, EVE mail, or forum PM may be all that is necessary to resolve whatever conflict there is. And it's much more rewarding to build lasting relationships as well. So try that first. | |||