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== What duties does the Student Relations Department carry on? == | == What duties does the Student Relations Department carry on? == | ||
The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. | |||
*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about. | |||
*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten". | |||
*In extreme cases the SRM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved. | |||
*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where you comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise. | |||
== What do I do if I have a complaint? == | == What do I do if I have a complaint? == | ||