Student Relations Department: Difference between revisions

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We will do our best to help you resolve the issue in a timely fashion.

== I screwed up with the WSOP. What can I expect? ==

When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes. We're not here to catch you in a mistake and kick you for it.

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*Own up to the mistake. You can contact a Student Relations staff member or other Manager and let us know what happened. This will help mitigate against harsher consequences.

*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.

*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP.

*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.

*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.

*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.

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If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors or any Student Relations staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.

== I've broken a Rule or have caused other trouble. What can I expect? ==

In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities. If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates. In some cases they can affect the Uni in external or political ways that are detrimental.

*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.

*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.

*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.

*It's important that you follow any interim instructions we issue to you. Failure to do so can see you expelled from the Uni.

*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.

*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.

*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.

*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.

If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or any Student Relations staff.

@@ Line 56: / Line 56: @@
 We will do our best to help you resolve the issue in a timely fashion.
-== I screwed up with the WSOP. What can I expect? ==
+== I screwed up with the WSOP.  What can I expect? ==
 When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to first ensure you learn from the mistake and avoid future mistakes.  We're not here to catch you in a mistake and kick you for it.
@@ Line 66: / Line 66: @@
 *Own up to the mistake.  You can contact a Student Relations staff member or other Manager and let us know what happened.  This will help mitigate against harsher consequences.
 *If it involves a loss (or kill) make sure you comment on it.  [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.
-*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses.  [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP.
+*Your Kill and Loss history will be reviewed. We'll be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses.  [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP.  Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.
 *There will be a post made in the Member Records about the incident.  Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.
 *Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences.  We will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.
@@ Line 77: / Line 77: @@
 If you have any concerns feel free to ask for help from students or staff.  Clarifications can be asked of Directors or any Student Relations staff.  Be sure to take all precautions before you undock.  Consider getting out on a few PvP fleets.  We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts.  Getting your "feet wet" is a great way to learn.  And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart.  Don't forget you can always drop corp for a period, without consequence, and return when you're ready.  Even Titles you've had will restore fairly quickly.
+== I've broken a Rule or have caused other trouble.  What can I expect? ==
+In order for EVE University to be able to carry on it's mandate it's important that all are following the [[EVE University Rules|Rules]] to the best of their abilities.  If Rules are broken or other actions or behaviours occur this can be very disruptive to your fellow students/corp mates.  In some cases they can affect the Uni in external or political ways that are detrimental.
+*Coming forward and owning up to the mistake will always be better than trying to avoid or hide from it.
+*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.
+*You will most likely be suspended with the [[Titles#.5BX.5D Administrative Suspension|[X] Title]] until your case is investigated or resolved.
+*It's important that you follow any interim instructions we issue to you.  Failure to do so can see you expelled from the Uni.
+*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.
+*You may find yourself suspended from the Uni for a specified period.  You can re-apply after that period but expect to need an SPO or higher level interview.
+*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.
+*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes.  In more extreme cases you can find yourself banned from access to these.
+If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on.  There is nothing wrong with this.  The Uni is meant to be temporary.  It's better to move on and keep the good contacts and access.  And please talk to us if you have any concerns.  Clarifications can be asked of Directors or any Student Relations staff.