Archive:EVE University Interview Queue
What is the Queue?
Most often, the "Queue" people hanging around in E-UNI chat are referring to is the Application queue. Waiting in this queue is what gets your application and questionnaire reviewed by a Personnel Officer, Senior Personnel Officer, or other staff member. The Queue has two divisions, one being the Quick Queue, and the other the Join Queue.
Once you submit your questionnaire as part of your application you are automatically entered into the Quick Queue. At this point, if you qualify, you may be called for an interview at any time. You don't enter the Join Queue until specifically instructed by PO staff, this being done via EVEMail. It is very possible that the PO will look to get you into an interview without asking you to enter the Join Queue. This process will help you get in quicker. We reserve this privilige for those applicants who qualify for a fast-tracked entry.
How does it work?
When you complete and submit your questionnaire, the time-stamp is saved. This time-stamp never changes, even when you log out. The Quick Queue allows the PO staff to review your application and questionnaire even when you are offline. Once a PO or SPO has reviewed your application and questionnaire if you qualify for a fast-tracked entry they will look to contact you for an interview at that time. If you're not online or otherwise available you will be sent an EVEMail directing you to join our priority Join Queue, referred to as the "war re-entry" queue, where you will receive top priority over any other awaiting interviewees. You will retain your original time-stamp from when you first submitted your questionnaire.
Should your application and questionnaire be reviewed and our PO staff require further information on your questionnaire or the API and/or API of alt accounts are missing you will be asked to supply this information and then be referred to our Join Queue to await a regular or SPO interview. If this information has not been supplied as requested by the time you'd be called to receive your interview we may not do so and simply reject your application to EVE University.
Please monitor your EVEMail for mailings from PO staff. You may receive a "second" mailing from PO staff on the same "subject". Do not dismiss those as duplicate mailings but take them as a final chance to correct any issue or provide missing information.
You will receive mailings with specific instructions, based on what PO staff are needing from you, and they will then direct you to enter the Join Queue. Please ensure you follow the directions in the EVEMail you receive. If you have any questions you may respond back to the sender of the EVEMail or you can ask any of our Personnel Officers that may be present in E-UNI, our public chat channel. Be sure that the person you speaking with is a member of our staff. There are many denizens and guests in the channel, many of who are helpful, but may not be fully aware of our current procedures.
How do I qualify for a "fast-track" entry?
If you've completed all of the steps properly and submitted information to the best of your ability as instructed in Applying to EVE University it is highly possible you can get a priority interview and if you qualify, a quicker entry into EVE University. It is our goal to see those that should be in EVE University get in as quickly as possible.
What do you need to do "guarantee" yourself this? Sorry, we're not going to tell you. Each applicant is unique and not every applicant will qualify for this program. Just do your best in the application process.
What happens if you're not online and you qualify and a PO is ready to interview you? Don't worry, we'll send you a mailing that will ask you to be prepared and then enter the Join Queue option as a "war re-entry" and chosing "I am rejoining after sitting out a war" from the drop-down selection. By waiting for your interview there you will get the highest priority for an interview.
Can I ever lose my spot in the Queue?
No. When you first enter the Queue you're "assigned" a timestamp and the Queue tool will "remember" that.
The Queue tool is all-inclusive so even when you're asked to join the Interview Queue, or even subsequently told to join under the SPO interview option you still retain your spot based on the original timestamp.
Once PO staff make an Accept or Reject decision in the Queue tool you're then out of the Queue.
War re-entries (Unista's returning from dropping corp to sit out a war), and other applicants so directed to select that queue option, are "floated" to the top of the Join Queue so they are easily distinguished and handled in priority over other interviewees by PO staff.
Does being in the Join Queue all the time help?
Not at all. PO staff work the Join Queue by the interview type they are qualified to handle and based on the earliest time stamp presented, not how long you've actually been waiting in it. If you log off EVE for the night immediately after entering the Join Queue, come back a day later, you will still be exactly where you would have been if you had spent all night being in the Join Queue.
Should I leave the Join Queue before I go afk?
YES! You should leave the queue if you are going to be afk. If you're actively playing the game you should also leave the queue unless you're prepared to stop your game activity and dock up immediately if called for an interview. If you are in the queue and not paying attention to E-UNI when called for your interview then your application will be pended and if this happens frequently you may find yourself being "passed over" by PO staff in favour of calling the next applicant in the queue. Some POs may let you know in advance that they are starting to work on your application (a process that can take 5 to 30 minutes) so that you don't "run away". Not every PO will do this, so if you're sitting at #1 or close to it you want to pay attention to E-UNI when you're prepared and waiting for your interview call.
Can I schedule a time for an interview?
In general, we do not schedule interviews with specific people at a specific time. Just join the queue when you can. Our POs are volunteers and they work on the queue around their schedules. There may be rare cases where this isn't true, but we'll approach you about scheduling an interview if we feel it is appropriate.
I'm in the Join Queue and my number in the Queue keeps changing, moving me back and such. Is it broken?
No. The Queue tool assigns all applicants who've successfully submitted their questionnaire a timestamp. It is by this timestamp that applicants who are logged into the Interview Queue are ordered.
For example; you find yourself sitting at #2 and then notice you're now #4: two applicants with earlier timestamps have logged into the Interview Queue. The Queue tool remember's your timestamp. This way it's fair to everyone applying. There are some applicants who will get priority no matter their relative spot to yours in the Queue (such as War re-entries).
How will I know when it's my turn for an interview?
A Personnel Officer will call your name in the E-Uni channel. Your name will show up in orange-yellow (linked).
What is the SPO Queue?
Some applications require evaluation by a Senior Personnel Officer. People that are told to do so should enter under the SPO option when logging into the Join Queue. Your place in the queue will still show where you are in relation to all people logged into the Join Queue. Never enter the under the SPO option for the queue unless you have been told to do so by an EVE University Personnel Officer.
Is there an SPO online? Is anybody doing SPO interviews?
You will only know that when you are called. None of the POs that are online know if or when any SPOs will be online or doing interviews.
Some people seem to be getting called first, even though I'm #1. What's going on?
There are a couple of cases where someone else might get priority, even if you're #1 in the queue. One of those cases is wartime re-entries; because we encourage members to leave during wartime if they need to do things that would otherwise break the WSOP, we prioritize their return to EVE University when the war is over. Other priority applicants will also be in this queue selection.
Depending on the mix of folks in the queue, and the mix of the PO's that are around, some Senior Personnel Officers will jump ahead and handle the SPO cases behind you, since there are far fewer SPO's than PO's. It can also be a case of the PO's working not being able to handle your application.
These are just a couple of examples. Rest assured, if you're in the Join Queue and see your position in it, we do as well. We're trying our best to get people moved through fairly and quickly.
Why is no one being called for interviews? Seems like it's been awhile!
PO's are players, too, so we try to play the game ourselves -- just because a PO is online doesn't mean that they're actively interviewing. Just as there are periods where half a dozen (or more!) PO's are interviewing at once, there are also bound to be stretches where no one is.
It's also possible that we're busy moderating the E-UNI public chat channel or keeping an eye on it. You can help reduce this possibility by helping each other out and following the chat channel policies.
Are there any PO's on?
Most certainly -- it is very seldom that no one is on that -can- interview, but keep in mind that the personnel staff like to play the game and have other things to do, too. If you have the queue window open (even if it's minimized), and you see your position in the queue, rest assured that any PO's that want to interview will see you there.
If you must know, the list of active PO staff is here: List of Personnel Officers -- feel free to add them to your watchlist. It's appreciated if you do not convo them directly (especially if they might be in PVP engagements), but this will help to answer your question.
Why are there times when no interviews are happening?
Just as sometimes there are half a dozen personnel officers doing interviews, sometimes there are times when no one is. Being a personnel officer in EVE University is a volunteer duty, and we prefer not to burn ourselves out (sometimes we fly spaceships around!). There are no schedules or shifts, although we do our best to accept PO's from each timezone. Rest assured that there are a couple of dozen people that do interviews, and each does several each week. The queue will move and you will eventually get an interview, so please be patient with us as we work to get everyone interviewed.
What happens if I'm not watching the channel when my name is called?
This varies by PO. Sometimes another PO will go ahead and call you. Other PO's will simply not call you for the rest of the day. If it happens more than once, you might find yourself waiting awhile as staff invest a fair amount of time in getting ready for your interview, and we'd rather interview people that are responsive.
Simply log out of the queue if you aren't going to be watching actively to prevent this from being an issue.
Keep in mind: that you can be called at anytime when you're logged into the Join Queue so don't "guess" based on your number that you won't be called.
