Difference between revisions of "Client Preferences and Settings Backup"

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During normal use of a computer there will be a client crashes.  Depending on the severity, users' EVE Online experience can be greatly and negatively effected. Upon reboot and relogging into EVE all user preferences may be reset to default, carefully constructed [[Overview Guide|overviews]] gone, the People & Places organization wiped (though the actual contacts and locations remain). Backing-up these settings and preferences is the only way of quickly restoring this vital data <ref> CCP GM Zhainius, EVE Online Customer Support, 2010.05.06</ref>.
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{{cleanup| link to support site is dead some versions of windows are no longer supported by ccp}}
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User Settings are not stored Server Side. If you move computer or there is a client crash, preferences may be reset to default, carefully constructed [[overview]]s gone, the Contacts and Bookmarks organization wiped (though the actual contacts and locations remain).  
  
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It is recommended when you are satisfied with your user settings you back them up in case you need to restore at a later date.
  
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To keep these settings and preferences for future use or backup, users can make a copy of the cache and settings folders.
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===== How to back up Settings =====
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To keep these settings and preferences for future use or backup, users can make a copy of the cache and settings folders. Locate the folder based on the system below. Within there you will find a <code>(c_program_files_ccp_eve_tranquility)</code> folder or something similar. Back up the contents of the folder. <ref>EVE support: [https://support.eveonline.com/hc/en-us/articles/6918765073436-Clearing-client-settings-and-the-client-side-cache-data Profile management]</ref>
  
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Locate the following folder, assuming the EVE client is installed in the default location:
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===== Windows =====
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Press {{Button|Windows Key}} + {{Button|R}} and paste the respective line into the Run window, then click 'OK'.
  
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*On 32bit versions of Windows: C:\Program Files\CCP\EVE
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* Client settings and cache are located in:
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%LOCALAPPDATA%\CCP\EVE\
  
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*On 64bit versions of Windows: C:\Program Files (x86)\CCP\EVE
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* Overview settings, screen shots, and logs are located in:
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%USERPROFILE%\Documents\EVE\
  
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*Steam client on 32bit versions of Windows: C:\Program Files\steam\steamapps\common\EVE Online\
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===== Older Versions of Windows =====
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* Windows XP: %USERPROFILE%\Local Settings\Application Data\CCP\EVE\
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* Windows XP Steam: %USERPROFILE%\Local SettingsLocal Settings\Application Data\CCP\EVE\
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* Windows Vista: %LOCALAPPDATA%\CCP\EVE\
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* Windows Vista Steam: %LOCALAPPDATA%\CCP\EVE\y
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* Windows Vista 64bit: %LOCALAPPDATA%\CCP\EVE\
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* Windows Vista 64bit Steam: %LOCALAPPDATA%\CCP\EVE\
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* Windows 7: %LOCALAPPDATA%\CCP\EVE\
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* Windows 7 64bit: %LOCALAPPDATA%\CCP\EVE\
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* German OS will be a variation of %USERPROFILE%\Lokale Einstellungen\Anwendungsdaten\CCP\EVE\
  
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*Steam client on 64bit versions of Windows: C:\Program Files (x86)\steam\steamapps\common\EVE Online\
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===== Mac =====
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* On macOS Monterey (v12.6) and newer, the location is:
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MacintoshHD/Users/<username>/Library/Application Support/CCP/EVE/_users_<username>_library_application_support_eve_online_sharedcache_tq_eve.app_contents_resources_build_tranquility
  
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*MacOS X: /Applications/EVE Online.app
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* On older macOS versions, settings are stored here:
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MacintoshHD/Users/<username>/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache/wineenv/drive_c/users/<username>/Local Settings/Application Data/CCP/EVE/c_tq_tranquility/
  
  
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===== Linux =====
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* Steam
  
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Press Windows Key + R and paste the following line into the Run window.
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* Lutris will create a wine prefix, inside this prefix the settings are stored here:
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[lutris installation directory]/drive_c/users/[user]/AppData/Local/CCP/EVE/c_ccp_eve_online_tq_tranquility
  
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*Windows XP: %USERPROFILE%\Local Settings\Application Data\CCP\EVE\c_program_files_ccp_eve_tranquility
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The directory ''settings_Default'' has the settings part the client needs. <br>
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The directory ''cache'' has some cached account info, mail, pictures of characters, can be large.
  
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*Windows XP Steam: %USERPROFILE%\Local SettingsLocal Settings\Application Data\CCP\EVE\c_program_files_steam_steamapps_common_eve_online_tranquility
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[lutris installation directory]/drive_c/users/[user]/Documents/EVE
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*Windows Vista: %LOCALAPPDATA%\CCP\EVE\c_program_files_ccp_eve_tranquility
 
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*Windows Vista Steam: %LOCALAPPDATA%\CCP\EVE\c_program_files_steam_steamapps_common_eve_online_tranquility
 
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*Windows Vista 64bit: %LOCALAPPDATA%\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility
 
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*Windows Vista 64bit Steam: %LOCALAPPDATA%\CCP\EVE\c_program_files_(x86)_steam_steamapps_common_eve_online_tranquility
 
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*Windows 7: %LOCALAPPDATA%\CCP\EVE\c_program_files_ccp_eve_tranquility
 
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*Windows 7 64bit: %LOCALAPPDATA%\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility
 
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*German OS will be a variation of %USERPROFILE%\Lokale Einstellungen\Anwendungsdaten\CCP\EVE\
 
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For Mac
 
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*MacOS X: /Users/<username>/Library/Application Support/EVE Online
 
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The Beta Launcher settings are under the folders:
 
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Tranquility
 
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*Windows 7: %LOCALAPPDATA%\CCP\EVE\c_programdata_ccp_eve_sharedcache_tq_tranquility
 
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Singularity
 
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*Windows 7: %LOCALAPPDATA%\CCP\EVE\c_programdata_ccp_eve_sharedcache_sisi_singularity
 
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Users will find the cache and settings folders, rename/move both of them in order to save them.  Restore the saved versions to the appropriate version location after a major client crash in order to reset your client preferences and settings.
 
  
 
== References ==
 
== References ==
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<references />
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<references />
 
  
 
[[Category:Guides]]
 
[[Category:Guides]]
 
[[Category:Applications]]
 
[[Category:Applications]]

Latest revision as of 08:09, 8 April 2024

This article should be cleaned up or improved.
The reason is: link to support site is dead some versions of windows are no longer supported by ccp

User Settings are not stored Server Side. If you move computer or there is a client crash, preferences may be reset to default, carefully constructed overviews gone, the Contacts and Bookmarks organization wiped (though the actual contacts and locations remain).

It is recommended when you are satisfied with your user settings you back them up in case you need to restore at a later date.

How to back up Settings

To keep these settings and preferences for future use or backup, users can make a copy of the cache and settings folders. Locate the folder based on the system below. Within there you will find a (c_program_files_ccp_eve_tranquility) folder or something similar. Back up the contents of the folder. [1]

Windows

Press Windows Key + R and paste the respective line into the Run window, then click 'OK'.

  • Client settings and cache are located in:
%LOCALAPPDATA%\CCP\EVE\
  • Overview settings, screen shots, and logs are located in:
%USERPROFILE%\Documents\EVE\
Older Versions of Windows
  • Windows XP: %USERPROFILE%\Local Settings\Application Data\CCP\EVE\
  • Windows XP Steam: %USERPROFILE%\Local SettingsLocal Settings\Application Data\CCP\EVE\
  • Windows Vista: %LOCALAPPDATA%\CCP\EVE\
  • Windows Vista Steam: %LOCALAPPDATA%\CCP\EVE\y
  • Windows Vista 64bit: %LOCALAPPDATA%\CCP\EVE\
  • Windows Vista 64bit Steam: %LOCALAPPDATA%\CCP\EVE\
  • Windows 7: %LOCALAPPDATA%\CCP\EVE\
  • Windows 7 64bit: %LOCALAPPDATA%\CCP\EVE\
  • German OS will be a variation of %USERPROFILE%\Lokale Einstellungen\Anwendungsdaten\CCP\EVE\
Mac
  • On macOS Monterey (v12.6) and newer, the location is:

MacintoshHD/Users/<username>/Library/Application Support/CCP/EVE/_users_<username>_library_application_support_eve_online_sharedcache_tq_eve.app_contents_resources_build_tranquility

  • On older macOS versions, settings are stored here:

MacintoshHD/Users/<username>/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache/wineenv/drive_c/users/<username>/Local Settings/Application Data/CCP/EVE/c_tq_tranquility/


Linux
  • Steam
  • Lutris will create a wine prefix, inside this prefix the settings are stored here:

[lutris installation directory]/drive_c/users/[user]/AppData/Local/CCP/EVE/c_ccp_eve_online_tq_tranquility

The directory settings_Default has the settings part the client needs.
The directory cache has some cached account info, mail, pictures of characters, can be large.

[lutris installation directory]/drive_c/users/[user]/Documents/EVE

References

  1. ^ EVE support: Profile management
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