Difference between revisions of "Archive:EVE University Interview Queue"

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==What is the Queue?==
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Congratulations, you have submitted an application to EVE University and have been asked to join the queue for an interview. This page explains the queue and answers some of the questions you may have.
  
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Most often, the "Queue" people hanging around in E-UNI chat are referring to is the Application queue. Waiting in this queue is what gets your application and questionnaire reviewed by a Personnel Officer, Senior Personnel Officer, or other staff member.  The Queue has two divisions, one being the Quick Queue, and the other the Join Queue.
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==Joining the Interview Queue==
  
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Once you submit your questionnaire as part of your application you are automatically entered into the Quick Queue.  At this point you won't need to await a call for an interview. You don't enter the Join Queue until specifically instructed by PO staff, this being done via EVEMail.  It is very possible that the PO will look to get you into an interview without asking you to enter the Join Queue. This process will help you get in quicker.  We reserve this privilige for those applicants who qualify for a fast-tracked entry.
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If you are applying to EVE University for the first time or are applying to return to EVE University more than 30 days after you left the corp, you will need to wait until you receive a mail from one of our Intake Officers before joining the queue for an interview. If you are a returning member returning within 30 days, the tool will place you into the Interview Queue immediately. Please see [[Returning to EVE University]] for full details on how to apply to return to EVE University.  
  
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==How does it work?==
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Firstly, open up the [http://portal.eveuniversity.org/queue Queue page] in your browser and join the queue.
  
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When you complete and submit your questionnaire, the time-stamp is saved. This time-stamp never changes, even when you log out. The Quick Queue allows the PO staff to review your application and questionnaire even when you are offline. Once a PO or SPO has reviewed your application and questionnaire if you qualify for a fast-tracked entry they will look to contact you for an interview at that time. If you're not online or otherwise available you will be sent an EVEMail directing you to join our priority Join Queue, referred to as the "war re-entry" queue, where you will receive top priority over any other awaiting interviewees.  You will retain your original time-stamp from when you first submitted your questionnaire.
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Once you have joined the queue you will see a screen indicating that you are currently in the queue for an interview. You should keep this browser window open if you are available for interview. If you leave the game or step away from your keyboard close the browser window to indicate you are not currently available for an interview.  
  
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Should your application and questionnaire be reviewed and our PO staff require further information on your questionnaire or the API and/or API of alt accounts are missing you will be asked to supply this information and then be referred to our Join Queue to await a regular or SPO interview.  If this information has not been supplied as requested by the time you'd be called to receive your interview we may not do so and simply reject your application to EVE University.
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While you are in the interview queue, open up the E-Uni chat channel in game, which is our public channel. To join this channel, go to a chat channel in game and select the 'Open channel window' in the top left hand corner (the button looks like a speech bubble).  
  
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Please monitor your EVEMail for mailings from PO staff. You may receive a "second" mailing from PO staff on the same "subject".  Do not dismiss those as duplicate mailings but take them as a final chance to correct any issue or provide missing information. 
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[[Image:eunichat1.png|frame|center]]
  
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You will receive mailings with specific instructions, based on what PO staff are needing from you, and they will then direct you to enter the Join Queue.  Please ensure you follow the directions in the EVEMail you receive.  If you have any questions you may respond back to the sender of the EVEMail or you can ask any of our [[Personnel Department#List of current Personnel Officers|Personnel Officers]] that may be present in E-UNI, our public chat channel.  Be sure that the person you speaking with is a member of our staff.  There are many denizens and guests in the channel, many of who are helpful, but may not be fully aware of our current procedures.
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In the new window, type 'E-Uni' and click 'Join'.
  
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==Can I ever lose my spot in the Queue?==
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[[Image:eunichat2.png|frame|center]]
  
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No. When you first enter the Queue you're "assigned" a timestamp and the Queue tool will "remember" that.
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Once you are in the Interview Queue please keep an eye on the E-Uni chat channel. Our Intake Officers work through the queue to call people for interview in the order they applied. Please bear in mind it can sometimes take a few days to receive your interview, as we have a lot of applications, so please be patient while you are waiting.
  
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The Queue tool is all-inclusive so even when you're asked to join the Interview Queue, or even subsequently told to join under the SPO interview option you still retain your spot based on the original timestamp.
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When you need to leave the game, or you are stepping away from your keyboard, just close the browser page with the queue in it. This will remove you from the Interview Queue so you are not called while you are not available. You will not lose your place in the queue.
  
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Once PO staff make an Accept or Reject decision in the Queue tool you're then out of the Queue. 
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When you are next in line for an interview one of our Intake Officers will call you for an interview in this chat channel using some kind of ASCII, like in the images below:
  
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War re-entries (Unista's returning from dropping corp to sit out a war), and other applicants so directed to select that queue option, are "floated" to the top of the Join Queue so they are easily distinguished and handled in priority over other interviewees by PO staff.
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[[Image:Interviewcall.png|frame|center]]
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[[Image:Interviewcall2.png|frame|center]]
  
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==Does being in the Join Queue all the time help?==
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Once you have been called for an interview, right click the Intake Officer's name, and select “Start conversation”. Once you are in a conversation with the Personnel Officer you may close the queue window of your browser, as this is no longer required. You may, however, stay in the E-Uni channel if you like, although this is not mandatory.
  
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Not at all. PO staff work the Join Queue by the interview type they are qualified to handle and based on the earliest time stamp presented, not how long you've actually been waiting in it. If you log off EVE for the night immediately after entering the Join Queue, come back a day later, you will still be exactly where you would have been if you had spent all night being in the Join Queue.
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==How does the queue work?==
  
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==Should I leave the Join Queue before I go afk?==
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When you apply to EVE University you are issued with a timestamp, which remains the same until you join EVE University. Applicants are displayed in the order which they applied to EVE University, with the appropriate label (depending on whether you are waiting for an Intake Officer or a Senior Intake Officer).
  
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YES! You should leave the queue if you are going to be afk. If you're actively playing the game you should also leave the queue unless you're prepared to stop your game activity and dock up immediately if called for an interview. If you are in the queue and not paying attention to E-UNI when called for your interview then your application will be pended and if this happens frequently you may find yourself being "passed over" by PO staff in favour of calling the next applicant in the queue.  Some POs may let you know in advance that they are starting to work on your application (a process that can take 5 to 30 minutes) so that you don't "run away".  Not every PO will do this, so if you're sitting at #1 or close to it you want to pay attention to E-UNI when you're prepared and waiting for your interview call.
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There is also a fast track queue, which is now used exclusively for members returning within 30 days or those who have already been accepted in an interview but had to do something before joining, like dropping roles in their corp or relocating. We do not disclose the reasons for sending people to one queue over another, but please do not be concerned by the queue you have been asked to join.
  
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==Can I schedule a time for an interview?==
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If you have to leave the queue, close the browser window with the queue in and you will be removed from the list. Your timestamp is saved, so you will be in the same place when you rejoin the queue.
  
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In general, we do not schedule interviews with specific people at a specific time.  Just join the queue when you can.  Our POs are volunteers and they work on the queue around their schedules.  There may be rare cases where this isn't true, but we'll approach you about scheduling an interview if we feel it is appropriate.
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==Queue position==
  
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==I'm in the Interview Queue and my number in the Queue keeps changing, moving me back and such. Is it broken?==
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When you have joined the queue for an interview you will see a screen which tells you your position in the interview queue. This is your position relative to everyone else who is currently logged in and waiting for an interview. If a person with an earlier timestamp logs in they will automatically be place above you in the queue (since they have been waiting longer than you) so your queue position number will increase. At busy times you will notice your relative queue position goes up and down often as other players log in and receive interviews. This is the queue working as intended and is not a problem. Be assured that we will get to you eventually.
  
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No. The Queue tool assigns all applicants who've successfully submitted their questionnaire a timestamp. It is by this timestamp that applicants who are logged into the Interview Queue are ordered.
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Note that while Intake Officers normally interview people in order of timestamp there will be occasions when they interview people out of order (for example, if number one in the queue is not responding to an interview call). Therefore do not assume that you can avoid paying attention in the channel until you are number one, as this may lead to to you missing your interview call.
  
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For example; you find yourself sitting at #2 and then notice you're now #4:  two applicants with earlier timestamps have logged into the Interview Queue.  The Queue tool remember's your timestamp.  This way it's fair to everyone applying.  There are some applicants who will get priority no matter their relative spot to yours in the Queue (such as War re-entries).
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==The Interview==
  
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==How will I know when it's my turn for an interview?==
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During the interview, the Intake Officer will ask any questions necessary to make a decision on your application. If you have any other accounts, the Intake Officer will require the API details, so ensure you have it to hand to speed up the process.
  
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A Personnel Officer will call your name in the E-Uni channel. Your name will show up in orange-yellow (linked).
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If you don't understand any of the questions, or the Intake Officer is moving too quickly, please ask them to slow down or explain the question again.
  
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==What is the SPO Queue?==
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If you are accepted into EVE University, the Intake Officer will bring you into the corporation during the interview, and will help you set up all of your access to the forum and chat channels so you can make the best of being a member. If you need some more time before joining EVE University to get everything in order please tell the Intake Officer this.
  
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Some applications require evaluation by a Senior Personnel Officer. People that are told to do so should enter under the SPO option when logging into the Interview Queue. Your place in the queue will still show where you are in relation to all people logged into the Interview Queue. Never enter the under the SPO option for the queue unless you have been told to do so by an E-Uni Personnel Officer.
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If your application to EVE University is rejected, the Intake Officer will send you a mail with some alternative options and instructions on how to appeal if you wish to do so. We do not disclose the reason for the decision to reject an applicant.
  
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==Is there an SPO online?  Is anybody doing SPO interviews?==
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In rare cases, the Intake Officer will need some more time to make a decision. In those cases they will explain the reason for this, and they will contact you directly after a decision has been made.
  
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You will only know that when you are called.  None of the POs that are online know if or when any SPOs will be online or doing interviews.
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==What should I do if I miss my interview call?==
  
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==Some people seem to be getting called first, even though I'm #1. What's going on?==
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Our Intake Officers will call you for interview in the E-Uni channel three times. If you don't respond, you will be moved out of the queue for a certain period of time. If this happens, your queue page will indicate what time you were called and how long you have left before you can rejoin the queue. When the time limit expires, you will automatically be placed back in the queue if you have your browser window open, you do not have to do anything further.
  
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There are a couple of cases where someone else might get priority, even if you're #1 in the queue. One of those cases is wartime re-entries; because we encourage members to leave during wartime if they need to do things that would otherwise break the WSOP, we prioritize their return to E-Uni when the war is over.
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Please note that if this happens several times, your application may be rejected.
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Depending on the mix of folks in the queue, and the mix of the PO's that are around, some Senior Personnel Officers will jump ahead and handle the SPO cases behind you, since there are far fewer SPO's than PO's. It can also be a case of the PO's working not being able to handle your application.
 
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These are just a couple of examples. Rest assured, if you're in the Interview Queue and see your position in it, we do as well. We're trying our best to get people moved through fairly and quickly.
 
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==Why is no one being called for interviews? Seems like it's been awhile!==
 
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PO's are players, too, so we try to play the game ourselves -- just because a PO is online doesn't mean that they're actively interviewing. Just as there are periods where half a dozen (or more!) PO's are interviewing at once, there are also bound to be stretches where no one is.
 
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It's also possible that we're busy moderating the E-Uni chat or keeping an eye on it. You can help reduce this possibility by helping each other out and following the [[Public channel policies|chat channel policies]].
 
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==Are there any PO's on?==
 
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Most certainly -- it is very seldom that no one is on that -can- interview, but keep in mind that the personnel staff like to play the game and have other things to do, too. If you have the queue window open (even if it's minimized), and you see your position in the queue, rest assured that any PO's that want to interview will see you there.
 
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If you must know, the list of active PO staff is here: [[Personnel Department#List of current Personnel Officers|List of Personnel Officers]] -- feel free to add them to your watchlist. It's appreciated if you do not convo them directly (especially if they might be in PVP engagements), but this will help to answer your question.
 
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==Why are there times when no interviews are happening?==
 
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Just as sometimes there are half a dozen personnel officers doing interviews, sometimes there are times when no one is. Being a personnel officer in E-Uni is a volunteer duty, and we prefer not to burn ourselves out (sometimes we fly spaceships around!). There are no schedules or shifts, although we do our best to accept PO's from each timezone. Rest assured that there are a few dozen people that do interviews, and each does several each week. The queue will move and you will eventually get an interview, so please be patient with us as we work to get everyone interviewed.
 
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==What happens if I'm not watching the channel when my name is called?==
 
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This varies by PO. Sometimes another PO will go ahead and call you. Other PO's will simply not call you for the rest of the day. If it happens more than once, you might find yourself waiting awhile as staff invest a fair amount of time in getting ready for your interview, and we'd rather interview people that are responsive.
 
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Simply log out of the queue if you aren't going to be watching actively to prevent this from being an issue.
 

Latest revision as of 18:01, 20 May 2022

E-UNI Emblem.png This page's intent is to provide information on the the history of EVE University. The information on this page is no longer current.

Congratulations, you have submitted an application to EVE University and have been asked to join the queue for an interview. This page explains the queue and answers some of the questions you may have.

Joining the Interview Queue

If you are applying to EVE University for the first time or are applying to return to EVE University more than 30 days after you left the corp, you will need to wait until you receive a mail from one of our Intake Officers before joining the queue for an interview. If you are a returning member returning within 30 days, the tool will place you into the Interview Queue immediately. Please see Returning to EVE University for full details on how to apply to return to EVE University.

Firstly, open up the Queue page in your browser and join the queue.

Once you have joined the queue you will see a screen indicating that you are currently in the queue for an interview. You should keep this browser window open if you are available for interview. If you leave the game or step away from your keyboard close the browser window to indicate you are not currently available for an interview.

While you are in the interview queue, open up the E-Uni chat channel in game, which is our public channel. To join this channel, go to a chat channel in game and select the 'Open channel window' in the top left hand corner (the button looks like a speech bubble).

Eunichat1.png

In the new window, type 'E-Uni' and click 'Join'.

Eunichat2.png

Once you are in the Interview Queue please keep an eye on the E-Uni chat channel. Our Intake Officers work through the queue to call people for interview in the order they applied. Please bear in mind it can sometimes take a few days to receive your interview, as we have a lot of applications, so please be patient while you are waiting.

When you need to leave the game, or you are stepping away from your keyboard, just close the browser page with the queue in it. This will remove you from the Interview Queue so you are not called while you are not available. You will not lose your place in the queue.

When you are next in line for an interview one of our Intake Officers will call you for an interview in this chat channel using some kind of ASCII, like in the images below:

Interviewcall.png
Interviewcall2.png

Once you have been called for an interview, right click the Intake Officer's name, and select “Start conversation”. Once you are in a conversation with the Personnel Officer you may close the queue window of your browser, as this is no longer required. You may, however, stay in the E-Uni channel if you like, although this is not mandatory.

How does the queue work?

When you apply to EVE University you are issued with a timestamp, which remains the same until you join EVE University. Applicants are displayed in the order which they applied to EVE University, with the appropriate label (depending on whether you are waiting for an Intake Officer or a Senior Intake Officer).

There is also a fast track queue, which is now used exclusively for members returning within 30 days or those who have already been accepted in an interview but had to do something before joining, like dropping roles in their corp or relocating. We do not disclose the reasons for sending people to one queue over another, but please do not be concerned by the queue you have been asked to join.

If you have to leave the queue, close the browser window with the queue in and you will be removed from the list. Your timestamp is saved, so you will be in the same place when you rejoin the queue.

Queue position

When you have joined the queue for an interview you will see a screen which tells you your position in the interview queue. This is your position relative to everyone else who is currently logged in and waiting for an interview. If a person with an earlier timestamp logs in they will automatically be place above you in the queue (since they have been waiting longer than you) so your queue position number will increase. At busy times you will notice your relative queue position goes up and down often as other players log in and receive interviews. This is the queue working as intended and is not a problem. Be assured that we will get to you eventually.

Note that while Intake Officers normally interview people in order of timestamp there will be occasions when they interview people out of order (for example, if number one in the queue is not responding to an interview call). Therefore do not assume that you can avoid paying attention in the channel until you are number one, as this may lead to to you missing your interview call.

The Interview

During the interview, the Intake Officer will ask any questions necessary to make a decision on your application. If you have any other accounts, the Intake Officer will require the API details, so ensure you have it to hand to speed up the process.

If you don't understand any of the questions, or the Intake Officer is moving too quickly, please ask them to slow down or explain the question again.

If you are accepted into EVE University, the Intake Officer will bring you into the corporation during the interview, and will help you set up all of your access to the forum and chat channels so you can make the best of being a member. If you need some more time before joining EVE University to get everything in order please tell the Intake Officer this.

If your application to EVE University is rejected, the Intake Officer will send you a mail with some alternative options and instructions on how to appeal if you wish to do so. We do not disclose the reason for the decision to reject an applicant.

In rare cases, the Intake Officer will need some more time to make a decision. In those cases they will explain the reason for this, and they will contact you directly after a decision has been made.

What should I do if I miss my interview call?

Our Intake Officers will call you for interview in the E-Uni channel three times. If you don't respond, you will be moved out of the queue for a certain period of time. If this happens, your queue page will indicate what time you were called and how long you have left before you can rejoin the queue. When the time limit expires, you will automatically be placed back in the queue if you have your browser window open, you do not have to do anything further.

Please note that if this happens several times, your application may be rejected.

Retrieved from "https://wiki.eveuniversity.org/index.php?title=Archive:EVE_University_Interview_Queue&oldid=186524"