Archive:Student Guidance Department: Difference between revisions

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'''This department is no longer in existence. The closest equivalent is the [[Orientation Department]]'''

''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''

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|-

| valign="top" | <big>'''[[Hannibal Barcca]]'''</big>

| valign="top" | <big>'''[[User:Hannibal barcca|Hannibal Barcca]]'''</big>

'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]]~~, [[Wartime Standard Operating Procedures|WSOP]],~~ or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to.

'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]] or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Archive:Student Guidance Department|Student Guidance Department]] are the people you should speak to.

'''About the person:''' Data missing.

'''Assistants:''' [[User:Krcik88|Krcik88]]

'''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]]

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== Student Advisors ==

The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules~~]] or [[Wartime Standard Operating Procedures|WSOP~~]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.

The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]]. If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action. If they are unable to assist you in this you can expect the issue to be forwarded to higher management. They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.

Does this make Student Advisors like Mentors? The short answer is no. [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought. Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.

=== List of Student Advisors ===

* Alicia de'Solette

* Krcik88

* Spanky Ikkala

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*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules~~]] or [[Wartime Standard Operating Procedures|WSOP~~]] and help them understand their mistakes to avoid further issues.

*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] and help them understand their mistakes to avoid further issues.

*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.

*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can help us to better assist you in the matter.

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''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''

~~<br>~~

~~== I screwed up with the WSOP. What can I expect? ==~~

When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to ensure you learn from the mistake and avoid future mistakes. The Student Guidance Department will help you work through the issue, including contacting the relevant manager or director.

~~In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...~~

*Own up to the mistake. You can contact a Student Guidance staff member and we will help you to start the rectification process.

*If it involves a loss (or kill) make sure you comment on it. [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.

*Your Kill and Loss history will be reviewed. Management will be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses. [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP. Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.

*There will be a post made in the Member Records about the incident. Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.

*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences. A member of the Guidance staff will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.

*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.

*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period. This depends upon what you do following any WSOP issue.

*You may be suspended from the Uni for a short period. This can be 7 days or more. If you are suspended, management will send you notification. You are welcome to re-apply to the Uni after that period. You can expect to wait for an SPO interview. You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.

*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently. You ''may'' still have alumni access as per the previous point.

*Multiple issues with regards to the WSOP can aggravate any current case against you.

If you have any concerns feel free to ask for help from students or staff. Clarifications can be asked of Directors, managers or any Guidance Department staff. Be sure to take all precautions before you undock. Consider getting out on a few PvP fleets. We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts. Getting your "feet wet" is a great way to learn. And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart. Don't forget you can always drop corp for a period, without consequence, and return when you're ready. Even Titles you've had will restore fairly quickly.

<br>

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*There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.

*You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.

*It's important that you follow any interim instructions ~~we issue~~ to you. Failure to do so can see you expelled from the Uni.

*It's important that you follow any interim instructions issued to you. Failure to do so can see you expelled from the Uni.

*You ~~will~~ also have any current [[Titles ~~Within~~ EVE University|Titles]] reduced or removed.

*You may also have any current [[Titles within EVE University|Titles]] reduced or removed.

*You may find yourself suspended from the Uni for a specified period. You can re-apply after that period but expect to need an SPO or higher level interview.

*If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.

*If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes. In more extreme cases you can find yourself banned from access to these.

If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors or ~~any~~ Student Guidance ~~management~~ staff.

If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on. There is nothing wrong with this. The Uni is meant to be temporary. It's better to move on and keep the good contacts and access. And please talk to us if you have any concerns. Clarifications can be asked of Directors, managers or Student Guidance staff.

<br>

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== I've lost Titles and my case is resolved. When do I get them back? ==

Once your case is resolved we will restore you titles. You will then be able to progress with your [[Titles ~~Within~~ EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.

Once your case is resolved, the handling director will restore you titles. You will then be able to progress with your [[Titles within EVE University|Titles]]. If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited. If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.

Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.

Sometimes ~~we make an error~~, or your case was unfounded. If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as ~~we can~~. If you were suspended or expelled from the Uni we will ~~bring you back in~~ as soon as allowed (wardecs will have an impact on how quickly we can ~~bring you~~ back in) and ~~we will restore~~ your titles as ~~quickly~~ as ~~we can~~.

Sometimes errors are made, or your case was unfounded. If your Titles were removed without '''cause''' then the handling director will restore your titles immediately, or as quickly as possible. If you were suspended or expelled from the Uni, you will readmitted as soon as allowed (wardecs will have an impact on how quickly you can be brought back in) and your titles restored as soon as possible..

It does take a Director to apply titles so always be patient.

~~Outside of title suspension,~~ Student Guidance staff have nothing to do with [[Titles ~~Within~~ EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles ~~Within~~ EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.

Student Guidance staff have nothing to do with [[Titles within EVE University|Titles]]. [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them. [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion. Please note that any questions or concerns you have that are already explained on the [[Titles within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.

~~[[Category:Policies]]~~

~~[[Category:Departments]]~~

@@ Line 1: / Line 1: @@
+{{Historical}}
+'''This department is no longer in existence. The closest equivalent is the [[Orientation Department]]'''
 ''This article is about the Student Guidance Department, how it fits within the [[Human Resources Department|Human Resources Division]] of EVE University, and how it serves the general membership.''
@@ Line 10: / Line 15: @@
 |-
 | valign="top" | [[Image:Hannibal Barcca.jpg|thumb|left|128px]]
-| valign="top" | <big>'''[[Hannibal Barcca]]'''</big>
+| valign="top" | <big>'''[[User:Hannibal barcca|Hannibal Barcca]]'''</big>
-'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]], [[Wartime Standard Operating Procedures|WSOP]], or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Student Guidance Department]] are the people you should speak to.
+'''About the role:''' The Student Guidance Manager essentially functions as a moderator, ensuring that Student Advisors continue to provide accurate and timely information. The manager also acts as a Student Advisor, assisting members who may be overwhelmed with what to do in regards to our many programs and services. Have you got an issue or need an explanation regarding our [[EVE University Rules|Rules]] or one of our various programs or services? Then the Student Guidance Manager or his Assistants and staff in the [[Archive:Student Guidance Department|Student Guidance Department]] are the people you should speak to.
 '''About the person:''' Data missing.
+'''Assistants:''' [[User:Krcik88|Krcik88]]
 '''Reports to:''' [[CEO#Director_of_Human_Resources|Director of HR]]
@@ Line 25: / Line 32: @@
 == Student Advisors ==
-The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]].  If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action.  If they are unable to assist you in this you can expect the issue to be forwarded to higher management.  They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.
+The role of the Student Advisor is that of a primary point of contact should someone have questions about the various programs and services in the Uni and for those that may have questions, issues or transgressions with regards to the Uni [[EVE University Rules|Rules]].  If an issue has been spotted they will contact you and help you understand your mistake so as to prevent that from becoming something that requires further action.  If they are unable to assist you in this you can expect the issue to be forwarded to higher management.  They essentially act as an educational point of contact to resolve any potential issues and help guide members with the vast amount of information available.
 Does this make Student Advisors like Mentors? The short answer is no.  [[Mentor Program|Mentors]] are experienced EVE University members (many who are Graduates) who take on a specialized education role in a one-on-one relationship with protégés (also known as mentees) assigned to them based on the specific area of game knowledge being sought.  Student Advisors are more like air traffic controllers, guiding those around the infrastucture and policies of the Uni helping to prevent accidents and such.
 === List of Student Advisors ===
-* Alicia de'Solette
 * Krcik88
 * Spanky Ikkala
@@ Line 53: / Line 58: @@
-*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.
+*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] and help them understand their mistakes to avoid further issues.
 *We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.
 *We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses.  This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can help us to better assist you in the matter.
@@ Line 66: / Line 71: @@
 ''Please note that if you have a general concern or issue that you wish to bring forward to the Management and Directorate you will want to contact the [[CEO#Student Advocate|Student Advocate]].''
-<br>
-== I screwed up with the WSOP.  What can I expect? ==
-When it comes to the [[Wartime Standard Operating Procedures|WSOP]] our goal is to ensure you learn from the mistake and avoid future mistakes. The Student Guidance Department will help you work through the issue, including contacting the relevant manager or director.
-In the event that you have either lost a [[Wartime Standard Operating Procedures#Pilots who accept the risk may fly...|"risk"]] ship or you've violated one of the basic must do's or must not do's...
-*Own up to the mistake.  You can contact a Student Guidance staff member and we will help you to start the rectification process.
-*If it involves a loss (or kill) make sure you comment on it.  [[How to Post A Killmail|Commenting]] on your loss (or kill) will again help mitigate against harsher consequences.
-*Your Kill and Loss history will be reviewed. Management will be looking for comments, patterns, bad habits, signs of AFK (away from keyboard) losses.  [[Wartime_Standard_Operating_Procedures#You_should_fit...|Fits]] will also be looked at but only in regards to the WSOP.  Keep in mind that all kills and losses (including PvE losses) auto post to the killboard.
-*There will be a post made in the Member Records about the incident.  Managers and Directors have access to this confidential forum and they make comments, suggestions, and the CEO and the Directors can issue decisions.
-*Members of the Uni with 7 days or less (total time) in the Uni will be given more latitude of leniency with regards to consequences.  A member of the Guidance staff will try and contact you to help you understand what went wrong and help you prevent similar losses/incidents.
-*You may have any current [[Titles Within EVE University|Titles]] reduced or removed.
-*Titles suspension, reduction, or removal can be for a fixed period or an indefinite period.  This depends upon what you do following any WSOP issue.
-*You may be suspended from the Uni for a short period.  This can be 7 days or more.  If you are suspended, management will send you notification.  You are welcome to re-apply to the Uni after that period.  You can expect to wait for an SPO interview.  You will continue to have Alumni access to our .E-UNI channels, Mumble, most of the Forums, and even many live classes.
-*If the nature of your WSOP issue is consider severe, deliberate, or extremely foolish you may be removed from the Uni permanently.  You ''may'' still have alumni access as per the previous point.
-*Multiple issues with regards to the WSOP can aggravate any current case against you.
-If you have any concerns feel free to ask for help from students or staff.  Clarifications can be asked of Directors, managers or any Guidance Department staff.  Be sure to take all precautions before you undock.  Consider getting out on a few PvP fleets.  We supply free T1 Frigates and Meta 0 modules, weapons, and ammunition/drones/crystals/scripts.  Getting your "feet wet" is a great way to learn.  And you can still do almost anything under the WSOP, you just need to take precautions, pay attention, and fly smart.  Don't forget you can always drop corp for a period, without consequence, and return when you're ready.  Even Titles you've had will restore fairly quickly.
 <br>
@@ Line 100: / Line 82: @@
 *There will be an entry made in the Member Records forum where your case and/or conduct will be reviewed and decided upon.
 *You will most likely suffer an administrative title suspension (temporary removal or downgrade of titles) until your case is investigated or resolved.
-*It's important that you follow any interim instructions we issue to you.  Failure to do so can see you expelled from the Uni.
+*It's important that you follow any interim instructions issued to you.  Failure to do so can see you expelled from the Uni.
-*You will also have any current [[Titles Within EVE University|Titles]] reduced or removed.
+*You may also have any current [[Titles within EVE University|Titles]] reduced or removed.
 *You may find yourself suspended from the Uni for a specified period.  You can re-apply after that period but expect to need an SPO or higher level interview.
 *If the issue is extreme, deliberate, or shows a willful disregard for the [[EVE University Rules|Rules]] you will find yourself expelled from the Uni. You will most likely not be welcome back.
 *If you're suspended you will still have alumni access to most channels, the forum, Mumble, and many classes.  In more extreme cases you can find yourself banned from access to these.
-If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on.  There is nothing wrong with this.  The Uni is meant to be temporary.  It's better to move on and keep the good contacts and access.  And please talk to us if you have any concerns.  Clarifications can be asked of Directors or any Student Guidance management staff.
+If you're having issues following our [[EVE University Rules|Rules]] it could be that you have outgrown the Uni and are ready to move on.  There is nothing wrong with this.  The Uni is meant to be temporary.  It's better to move on and keep the good contacts and access.  And please talk to us if you have any concerns.  Clarifications can be asked of Directors, managers or Student Guidance staff.
 <br>
@@ Line 112: / Line 94: @@
 == I've lost Titles and my case is resolved.  When do I get them back? ==
-Once your case is resolved we will restore you titles.  You will then be able to progress with your [[Titles Within EVE University|Titles]].  If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited.  If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.
+Once your case is resolved, the handling director will restore you titles.  You will then be able to progress with your [[Titles within EVE University|Titles]].  If you had Titles reduced or removed for '''cause''' you will have to wait for the suspension duration to expire, then reapply for the title. At this point, you will have to wait for the Titles Department normal procedure to process your application. Applications for restoration of titles following a suspension will not be expedited.  If you were suspended or expelled from the Uni once you are back in (if approved) you will have to wait to gain your titles back.
 Please note that while serving a title suspension, or waiting for your application for restoration, any activity that requires advancement title will be unavailable to you. This includes, but may not be limited to, the various E-Uni Campuses. In accordance with this rule, Campus Coordinators WILL NOT be permitted to issue title waivers to members awaiting restoration following a suspension.
-Sometimes we make an error, or your case was unfounded.  If your Titles were removed without '''cause''' then we will restore your titles immediately, or as quickly as we can.  If you were suspended or expelled from the Uni we will bring you back in as soon as allowed (wardecs will have an impact on how quickly we can bring you back in) and we will restore your titles as quickly as we can.
+Sometimes errors are made, or your case was unfounded.  If your Titles were removed without '''cause''' then the handling director will restore your titles immediately, or as quickly as possible.  If you were suspended or expelled from the Uni, you will readmitted as soon as allowed (wardecs will have an impact on how quickly you can be brought back in) and your titles restored as soon as possible..
 It does take a Director to apply titles so always be patient.
-Outside of title suspension, Student Guidance staff have nothing to do with [[Titles Within EVE University|Titles]].  [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them.  [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion.  Please note that any questions or concerns you have that are already explained on the [[Titles Within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.
+Student Guidance staff have nothing to do with [[Titles within EVE University|Titles]].  [[Titles|Titles Staff]] are the ones who handle regular titles related concerns and you would need to contact them.  [[Titles|Titles Staff]] work very hard to ensure all students receive their titles in timely fashion.  Please note that any questions or concerns you have that are already explained on the [[Titles within EVE University|Titles]] wiki page or in the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=56588 Titles Questions Go Here] thread you most likely will not get an answer.
-[[Category:Policies]]
-[[Category:Departments]]