Archive:Student Guidance Department: Difference between revisions

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== What duties does the Student Guidance Department carry on? ==

The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew.

The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew. We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.

*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.

*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.

*We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about.

*We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".

*In extreme cases the RM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.

*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.

*We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses. This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.

*We moderate Uni chat channels and Mumble.

@@ Line 44: / Line 44: @@
 == What duties does the Student Guidance Department carry on? ==
-The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew.
+The scope of the duties is to ensure that the Uni is running smoothly as possible with all members following rules, policies, procedures, and protocols, and not letting issues grow to the point of explosions. Those should be for pew-pew.  We also assist members when they have questions or are overwhelmed with the amount of information on the Uni's various programs and services.
+*We contact members who have possibly had an issue or transgression with regards to our [[EVE University Rules|Rules]] or [[Wartime Standard Operating Procedures|WSOP]] and help them understand their mistakes to avoid further issues.
+*We have staff on hand to assist and direct those who may be a little lost or overwhelmed with the information available and our various programs and services.
 *We maintain and post in the Member Records forum area, lending our input to calm upset managers and directors, and to ensure any issues are handled as fairly as possible to whomever the issue is about.
 *We maintain a googledoc sheet called the "Memrec" or Member Records Sheet to track open issues as forums tend to get cluttered and issues can end up "forgotten".
-*In extreme cases the RM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.
+*In extreme cases the SGM will make recommendations in the best interest of the Uni and all members to remove someone from the Uni when it's clear an issue can't be resolved.
 *We monitor the [http://killfeed.eveuniversity.org/?a=home Uni Killfeed] for WSOP issues and other odd-looking kills or losses.  This is where your comments on your kills and losses are most beneficial since (if done as required) they tell us what is going on and can mitigate against any action or sanction that could occur otherwise.
 *We moderate Uni chat channels and Mumble.