Helping EVE University

	EVE University offers a class on:
Making a Difference in the UNI

Template:Work in Progress The aim of EVE University is to teach players about EVE Online. We see thousands of new students come through our doors every year, and it would not be possible to assist them without the help of our members and the wider EVE Online community. We take the view that even brand new players have something they can share and help out other players with. This page sets out just a few of the ways people can help EVE University in its mission and will hopefully give you some ideas about how you personally can support us.

Members

As a member of EVE University you will have already benefited from other members helping you out, whether it was:

• The Personnel Officer who reviewed your application to join
• The member who answered your questions when you were stuck
• The Teacher who ran your first class
• The Fleet Commander who lead you on a fleet
• The Logistics team member who reimbursed your ship when it exploded
• The donor who donated the ship you used from our hangars

Or any one of a huge number of people who are willing to spend their own time helping others. Even if you have only just joined EVE University, its very likely that you know something that another new member doesn't, so you really are able to help out from day one. The list below is not exhaustive, but it might give you an idea of where to start.

Answering questions

The most direct way you can help out other members is by being present in EVE University and answering questions other members may have.

Chat channels

We have various chat channels for members. If you want to help out keep the channel open and if you know the answer to something someone is asking then tell them. Provided you know what you are talking about (try to avoid spreading misinformation!) don't be shy. You don't have to be an expert in an area to answer a question on it. If they ask a follow up question and you don't know the answer that's fine, just tell them. Maybe someone else knows and can help you both out. We have various chat channels but these ones in particular are good to keep an eye on:

• Q&A.E-Uni - This channel is designed specifically for people to ask questions, so set it to blink and answer any questions you know the answer to. If a member is asking a questions which requires a detailed answer, tell them in the channel that you will convo them and send them a convo request so as not to clog up the channel.
• Chat.E-Uni - This is the general chat channel most of our members use, so a lot of people (particularly newer members) ask general questions in there. Keep an eye on it and see if you can help them out. This is also the channel where new members are welcomed by the Personnel Officers, so be sure to make them feel welcome.
• E-UNI - This is the channel used by Personnel Officers to call applicants for their interview. If you're a member then you've already gone through the application process, so from an applicant's point of view you're an expert! Even just sharing your own experiences will help our nervous applicants out. E-Uni is also listed as a public help channel, so its almost always busy with questions about the game from non-members who are often very new to the game. Even if you're new yourself its very likely you can help them out.
• Mess.ILN - This is the general chat channel for people to ask about PVP. Even if you don't have a lot of experience yet, if PVP is your thing this is the place to answer questions about it.
• LiveIntel.ILN - If you're just jumping around in space and you see a war target in local, you can help out other members by providing intel in this channel. There may be someone a jump or two behind you who really needs to know about the war target you just saw burning to the gate, so don't keep it to yourself. We also have an Intel Map (see the MOTD of that channel) which you can use to report your intel in one click, easy.

Aside from the channels listed above there is a list here of our Chat Channels. If you have an interest in a specific area of the game, see if there is a chat channel on it where you can help out. If you are in a campus, join their chat channel and see if there are any questions you can answer.

Mumble

As part of the application process we asked you to download and install Mumble. Mumble is where a lot of people feel comfortable asking questions. It can be quite daunting to answer questions in voice, especially if you are shy, but there is nothing to worry about. If you know an answer to a question someone is asking be brave and answer. You can also learn a lot yourself just by sitting in mumble and listening to the general conversation. If there is not much going on in the public area, try moving to one of the campuses (check the title of the channel first to make sure you are allowed to join and don't just jump into a fleet channel unless you are on the fleet).

Forum

You can use the same login details you used for the EVE University Tool (where you applied) to log into our forum. We have several sections of the forum where people may ask questions:

• Questions and Answers - The most obvious place to start is the Questions and Answers section, which is divided up into different areas of the game. There is also a forum titled "What's Next?" for people who are looking for some direction.
• EVE University - This encompasses all the forums on EVE University itself, including the Hi and Bye forum (go and say hello to a few people, its always nice to feel welcome), general discussion and web services.
• Public EVE Discussion - You don't have to be a member of EVE University to sign up for a forum account. We sometimes get general game questions in this section from non-members or applicants.

Running events

Anyone in EVE University can run an event, you don't need to be a staff member. This page by the Events Department will give you some ideas on how you can get involved in running an event. It can either be an event which is your own idea or an event we have run before. We keep a category of popular events if you need some ideas. Once you've decided you'd like to run an event, the Events Department will help you iron out the details and advertise the event. For more information see our Guide to Running Events.

Fleets

Have you ever been on a fleet before? If you have, you have a distinct advantage over the dozens of newbros who join EVE University every day having never been in a fleet. There are a bunch of ways you can help out in fleets, both PVP and PVE/mining fleets:

• Helping the Fleet Commander advertise the fleet beforehand
• Being a squad or wing commander or boosting the fleet
• Support roles like logistics (for combat fleets), scouts/pickets, or hauling (for mining fleets)
• Answering questions from newbros in the Fleet chat who have gotten a bit lost
• Commanding a fleet yourself

You do not have to be an expert to lead a fleet, feel free to organise one at any time. Make sure you're familiar with the basics (Rookie's Guide to Fleet Ops) first and don't panic if you get totally whelped! Make sure you post an After Action Report on our forum, it will help you review what happened and what you could have done better, and will help other people learn also. If you enjoy combat fleets you may even want to try out our Fleet Command Course.

Writing

If you are good with a pen (or keyboard, in this case) you can help out by writing pages or articles for other people to read.

Editing the Wiki

EVE University has one of the best resources for new players to EVE Online in the EVE University wiki. If you have a forum account you can already edit most wiki pages, without any further ado. Just login at the top right hand corner. There are some pages which are 'Protected' so they can only be edited by certain people (e.g. the Rules page etc) but don't let that stop you. If one of those pages needs some changes, contact the Manager/Director of the relevant department for assistance. We have so many pages on the wiki that it can be a bit daunting to know where to start. If you're not sure, we have a To-Do list which will give you some ideas. Some of the changed needed are big, like creating a new page on a subject area, or rewriting an entire page, and some are smaller, such as grammar changes and updates.

Writing for our blog

On the front page of our website we have a blog which is updated with current events and news on EVE University. We always welcome contributions to this, just log in with your forum account and you can submit a draft post. Once you're done, send a mail to a Director and they will be able to review, edit and post it.

You can also follow EVE University on Twitter and Facebook.

Volunteering as a staff member

EVE University relies on a load of staff members to keep everything running smoothly. Every staff member is a volunteer and receives no payment for their service. There are too many to list them all here but the EVE University Management page will give you an idea of the different departments and how they all fit together in the grand scheme of things. There are a few departments that are always in need of volunteers:

Becoming a Mentor

Mentors are the people who volunteer to help out new players one-on-one through our Mentor Program. In order to help out as a mentor you need to either be a Graduate or have the equivalent experience level of a Graduate member, and be willing to spend a few hours a week with your assigned mentees. As a mentor you can have the satisfaction of seeing your mentees grow to become helpful and productive members of EVE University. If this sounds like something you'd like to try, see this page for the requirements and how to apply.

Becoming a Teacher

Teachers are the life-blood of EVE University, they are responsible for running our Classes. You can teach classes on any area of EVE you are comfortable teaching about. This may be one of our established classes, or an entirely new class. Most of our classes are done on Mumble, though we have also had classes run on Twitch.TV and even classes by text (in a chat channel). If you volunteer as a teacher you should normally be either a Sophomore or a Graduate member and you will be expected to teach at least one class per month. If you'd like to try it out see our page on Joining the Faculty.

Becoming a Personnel Officer

Personnel Officers are the ones who spend their time reviewing applications to EVE University and conducting interviews for applicants. We receive dozens of applications per week, so the Personnel_Department needs a lot of staff to process them and is almost always looking for more Personnel Officers. Personnel Officers are the face of EVE Uni to new players, so you will need to have a reasonable knowledge about EVE University and the campuses, and Sophomore title is preferred, though lower titles will be considered. You will be expected to do at least some work every week. In return you can be responsible for bringing a new player into EVE University and seeing them thrive. If this sounds like something you can commit to, see this page on Joining the Personnel Department.

Donating ISK or items

See Donating to EVE University.

Non-Members

Donating ISK or items

See Donating to EVE University.