Difference between revisions of "Skillbook Program"

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[[Category:Services]]
 
[[Category:Services]]
 
{{Member Services}}
 
{{Member Services}}
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Members of [[EVE University]] have access to our Skillbook Program, which allows them to obtain reimbursement for up to one million ISK of skillbooks per day. Reimbursement is available to any EVE University member, regardless of their current title. Members who already have the Freshman title or above are able to reimburse themselves directly, and are encouraged to reimburse other members who do not yet have any titles.
  
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__NOTOC__Members of [[EVE University]] may take advantage of '''The Skillbook Program''', providing vital [[skillbooks]] valued at 1 million ISK or less. Every Member of EVE University may request reimbursements via the Corp chat channel.  EVE Universty members with [[Freshman]] status or higher can directly get reimbursement for the purchase of a skillbook through accessing the Skillbook Wallet. They can also help with Reimbursements in the Corp channel to those who have no access to the wallet.
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=Rules and restrictions of the Program=
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Additionally skillbooks are available in the [[Corporation Hangar]] for all members, and those with at least Alpha access, [[Freshman#Freshman | Freshmen]] and higher, can access the hangar.
 
  
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= The Skillbook Program =
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In order to ensure we have enough to go around, we impose some restrictions. Members should ensure that they follow these rules when obtaining reimbursement:
  
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== Skillbook Reimbursement ==
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* Members can request reimbursement up to a total of one million ISK per day, although this can be over several skillbooks. We take "per day" to mean the twenty-four hour period from 00:00 - 23:59 EVE time. We do not partially reimburse skillbooks that exceed the one million ISK daily total.
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* Each skillbook must individually cost one million ISK or less. We do not partially reimburse higher value skillbooks.
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* Skillbooks are reimbursed at the NPC seeded price only. These can be identified as the only ones on the market having a sell order with a 364 day expiry period. Members can buy skillbooks for a higher price off the market if they choose, but the reimbursement will only ever be at the NPC seeded price.
 +
* Members should only request reimbursement for skills they intend to use immediately.
 +
* Members may only claim reimbursement for skillbooks purchased while they are in EVE University, not before they joined or after they leave.
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* Members may only claim reimbursement for skillbooks used by their main character (the one in EVE University). We do not reimburse skillbooks for [[alternate characters]].
  
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E-UNI members with Freshman [[Titles|title]] status or greater are provided with access to the "Skillbook Wallet" corporation wallet. This allows them to be reimbursed the cost of skillbooks with a value of 1million ISK or lower. Those members without the Freshman title may still request reimbursement as outlined below under '''Members with no Title'''.  
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If a member makes a mistake with the skillbook wallet they can report it using [https://docs.google.com/forms/d/e/1FAIpQLSdrVyr0gB9w_5EKV4q-iBwhViRoGZeQh7hhqAZk-Wcr9o3vXw/viewform?formkey=dExhblNOby0za1dNcVdodjlSVC1kckE6MQ Skillbook Wallet Mistake Form].
  
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Rules for Reimbursement:
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=Obtaining reimbursement=
  
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#'''Skillbooks are reimbursed at [[Skillbook Program Seeded Price|NPC seeded prices]] only.''' These can be identified on the market as sell orders with a 364 day expiry. These prices do fluctuate from station to station, and region to region. If the skillbook in question is not NPC seeded, then it is not covered by this program. A list of NPC seeded skillbooks and their rough seeded prices is maintained [http://wiki.eveuniversity.org/Skillbook_Program_Seeded_Price here]. The [[Skillbook Program Seeded Price]] is a median pricing guide. Some newly injected skillbooks into the game may not yet be populated onto the list.  As long as the skillbook has a price of 1,000,000 ISK or less and the sell order has an expiry of 364 days then you can consider that skillbook to qualify.
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==Members with no title==
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#'''There is no reimbursement, neither full nor partial, for skillbooks ''more'' than 1m ISK in price.''' By the time you get to training these skills, you are expected to be able to afford them yourself.
 
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#'''Students may request an unlimited number of skillbooks each day, as long as their total cost is 1m ISK or lower for that day.''' Please ensure they are skills you can use immediately - don't go crazy filling your head with skills you don't plan to train for weeks, the wallet will be there later. For tracking purposes, each day is a 24-hour period from 00:00 - 23:59 EVE time. Any more frequent will lead to an investigation.
 
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#'''Students may not request reimbursement for skills purchased or otherwise obtained while not in the Uni.''' The Skillbook Program is only for skillbooks needed currently by the student and they may only request reimbursement of those books that qualify that they purchase while in the Uni. This is one of the reasons it's recommended that a pilot completes as many of the [[Tutorial_and_Career_Agents_in_Eve|Career Tutorial paths]] as possible as they gain many skillbooks for free.
 
  
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Where possible, members with access should check the corporation hangars prior to using the skillbook wallet.
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Members who don't yet have any [[titles]] within EVE University can still request reimbursement for skillbooks. The procedure is as follows:
  
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If an error is made in a reimbursement, please tell us about it by clicking this link: [https://docs.google.com/spreadsheet/viewform?formkey=dExhblNOby0za1dNcVdodjlSVC1kckE6MQ | Linky]
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:1. Ensure that the skillbook qualifies for reimbursement under the above rules
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::''I.e. it can be bought from an NPC seller on the market for one million ISK or less.''
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:2. Ensure that you have a sufficient amount of your one million ISK total daily allowance remaining to cover the cost of the skillbook.
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:3. Make a post in the {{co|lightgreen|Corp}} [[Chat Channels and Mailing Lists|chat channel]] in the following format:
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::''Skillbook name (cost), Skillbook name (cost), Total cost''
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::{{co|yellow|For example:}}
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::''Repair Drone Operation (200k), Thermal Shield Compensation (120k), Total: 320k''
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:4. Make sure you [[Auto Linking|link]] the name of the skillbook
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::''This makes it easier and quicker for people to check that your skillbook qualifies for reimbursement. You can do this either by dragging and dropping the skillbook information page into the chat window, or by typing the name of the skillbook, then highlighting it, right clicking and selecting {{co|wheat|Auto Link}} and then {{co|wheat|Item Type}}.''
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:5. Wait for someone to notice your request and handle your reimbursement.
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::''Be patient - remember people are often busy playing the game. If you have not been reimbursed within 10 minutes post your request again.''
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:6. Once someone has processed your request, they will ask you to confirm you have received the ISK. Check your wallet and confirm in the channel that it has arrived.
  
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== Skillbooks from Hangars ==
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==Members with the Freshman title==
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Members with [[Corporation Hangar|Alpha access]] or higher are encouraged to check the corporation hangars when looking for skillbooks. The skillbook containers are refreshed periodically, and hold a vast majority of common skills.
 
  
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Members may take one of each required skillbooks that they can use, but must follow the normal corp hangar process and ensure any stacks are re-locked. Skillbooks may also be provided to other members who do not currently have hangar access, however excessive usage of this may lead to investigation.
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Members who have the [[Freshman]] title (or higher) should reimburse themselves directly from the skillbook wallet. The procedure is as follows:
  
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It should go without saying that skillbooks provided are not for resale, and like any other E-UNI service, abuse of this may lead to your [[The Departed|dismissal]]. Remember that skillbooks, as with all corp resources, are not for use by alternate characters or accounts.
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:1. Ensure that the skillbook qualifies for reimbursement under the above rules
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::''I.e. it can be bought from an NPC seller on the market for one million ISK or less.''
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:2. Ensure that you have a sufficient amount of your one million ISK total daily allowance remaining to cover the cost of the skillbook.
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:3. Open your Wallet from the Neocom: [[File:Wallet.png|32px]]
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:4. At the top left select the {{co|wheat|Corporation Wallet}} tab. Ensure that your active wallet division is EVE University Skillbooks.
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:5. At the top right click the {{co|wheat|Take ISK}} button.
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:6. A box will pop up, which asks for an amount and a reason.
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::''For the amount enter the total amount of all the skillbooks you are requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable.''
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::{{co|yellow|For example:}}
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::''Therm Shield Comp (for Thermal Shield Compensation)''
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:7. Select {{co|wheat|OK}} and the ISK will be added to your personal wallet.
  
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To request a skillbook from the hangar if you do not have access, simply ask in the Corp chat channel. Where at all possible, please [[Auto Link]] the skillbook and type the ISK requested.
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If the skillbook wallet does not contain enough ISK to fulfill your request, make a post in the [http://forum.eveuniversity.org/viewtopic.php?p=345693 Official: Skillbook Wallet is Empty Thread] on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.
  
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= Using the Skillbook Wallet =
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=Reimbursing other members=
  
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== Members with no Title ==
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Members who have the Freshman title (or higher) are also able to reimburse other members who do not yet have the appropriate access. As per our [[EVE University Rules|rules]]: '''Our members are encouraged to balance "self" with "service"'''.  The procedure is as follows:
  
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=== Requesting Reimbursement ===
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:1. First acknowledge the request in the {{co|lightgreen|Corp}} channel so the member requesting reimbursement (and other potential helpers) know it is being handled.
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# Ensure that the skillbook is NPC seeded, and costs 1 million ISK or less.
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:2. Click on the skillbook which should have been linked in the request and ensure that the the skillbook qualifies for reimbursement under the above rules.
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## From the list of skills on your character sheet locate the skill and right click on it and select "View Market Details", or
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::''I.e. it can be bought from an NPC seller on the market for one million ISK or less. Also check that the total for all the skillbooks is one million ISK or less.''
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## Open the market window, change the range to "Region" and select the "Search" tab.
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:3. Open your Wallet from the Neocom: [[File:Wallet.png|32px]]
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## Enter part of the name, and click "Search"
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:4. At the top left select the {{co|wheat|Corporation Wallet}} tab. Ensure that your active wallet division is '''EVE University Skillbooks'''.
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## Select the skillbook, and click the "Details" tab.
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:5. At the top right click the {{co|wheat|Transfer ISK}} button.
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## 'NPC Seeded' skillbooks all have an expiry of 364 days, and the same price listed at various locations.
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:6. A box will pop up which will enable you to search for the character to be reimbursed by name. Search for their character name, select the correct one and press {{co|wheat|OK}}.
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# Ask in Corp chat for reimbursement of the skillbook, ensure you [[Auto Link]] the name. Please also include the ISK amount you are requesting. It helps if you include the isk for each skillbook, as well as the total.  
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:7. Another box will pop up, which asks for an amount and a reason.  
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# Wait patiently for someone to notice the request - give it at least 5 minutes before requesting again.
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::''For the amount enter the total amount of all the skillbooks the members is requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable. You do not need to enter the name of the member you are reimbursing, as this visible in the wallet logs.''
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# You will receive the ISK directly into your wallet. You can then purchase the skillbook.
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::{{co|yellow|For example:}}
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# Finally, please ensure you confirm that you have received the ISK to avoid any duplication.
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::''Therm Shield Comp (for Thermal Shield Compensation)''
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:8. Select {{co|wheat|OK}} and the ISK will be transferred to the member's personal wallet.
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:9. Once you have finished, confirm in the {{co|lightgreen|Corp}} channel that the ISK has been sent, and ask the member to confirm safe receipt.
  
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== Members with Freshman or Greater Titles ==
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If the skillbook wallet does not contain enough ISK to fulfill the request, make a post in the [http://forum.eveuniversity.org/viewtopic.php?p=345693 Official: Skillbook Wallet is Empty Thread] on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.
  
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=== Personal Reimbursement ===
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=Skillbooks in the hangars=
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# Open your wallet window and swap to the Corporation Wallet tab.
 
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# Ensure the active wallet division is "EVE University Skillbooks". If not, click "Change Division".
 
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# Click "Take ISK" and enter the exact NPC seeded price of the skillbook in the Amount box.
 
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# Under reason, enter the name of the specific skillbook in question.
 
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# Double check the information entered!
 
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# Click OK, and the ISK will be transferred to your personal wallet.
 
  
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=== Reimbursing Other Members ===
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In addition to the skillbook wallet, EVE University has some skillbooks in the [[hangars]], both in our Headquarters and our [[Campuses]]. Any member with the Freshman title or above can access the hangars.
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# First, let the member know in Corp chat that you are going to process the request for them.
 
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# Check the information of the requesting member - if they have the freshman title, direct them to the "Personal Reimbursement" section on this page.
 
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# Open your wallet window and swap to the Corporation Wallet tab.
 
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# Ensure the active wallet division is "EVE University Skillbooks". If not, click "Change Division".
 
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# Click "Transfer ISK" and enter the name of the E-UNI member in the box. Click the (i) and Show Info to ensure you have the right person!
 
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# Enter the skillbook price they quoted in the Amount box.
 
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# Under reason, enter the name of the specific skillbook. If there is more then one, fit as many as you can, and be sure the ISK total amount entered reflects the skillbooks mentioned in the reason field.  You '''may''' abbreviate the names of the skillbooks. Make further reimbursements for any extra skillbooks whose names cannot be included in the reason field.
 
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# Double check the information entered!
 
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# Click OK, and the ISK will be transferred to their personal wallet.
 
  
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In both cases, in the event the wallet does not contain enough ISK to complete the transaction, please let a [[EVE University Management|Manager or Director]] know via the [http://forum.eveuniversity.org/viewtopic.php?f=31&t=37830&hilit=skillbook+wallet 'Skillbook Wallet Is Empty' Forum thread ], and they can top it up - please do ''not'' make any donations to the wallet itself.
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If you are taking a skillbook from the hangar, for use by yourself or another member, make sure you lock the stack afterwards. See [[Hangars#Taking_an_Item|Taking Items from the Hangar]] for more information on the procedure. Take only the skillbooks you will immediately use - these skillbooks should not be resold.

Revision as of 15:46, 28 January 2017

Template:Member Services Members of EVE University have access to our Skillbook Program, which allows them to obtain reimbursement for up to one million ISK of skillbooks per day. Reimbursement is available to any EVE University member, regardless of their current title. Members who already have the Freshman title or above are able to reimburse themselves directly, and are encouraged to reimburse other members who do not yet have any titles.

Rules and restrictions of the Program

In order to ensure we have enough to go around, we impose some restrictions. Members should ensure that they follow these rules when obtaining reimbursement:

  • Members can request reimbursement up to a total of one million ISK per day, although this can be over several skillbooks. We take "per day" to mean the twenty-four hour period from 00:00 - 23:59 EVE time. We do not partially reimburse skillbooks that exceed the one million ISK daily total.
  • Each skillbook must individually cost one million ISK or less. We do not partially reimburse higher value skillbooks.
  • Skillbooks are reimbursed at the NPC seeded price only. These can be identified as the only ones on the market having a sell order with a 364 day expiry period. Members can buy skillbooks for a higher price off the market if they choose, but the reimbursement will only ever be at the NPC seeded price.
  • Members should only request reimbursement for skills they intend to use immediately.
  • Members may only claim reimbursement for skillbooks purchased while they are in EVE University, not before they joined or after they leave.
  • Members may only claim reimbursement for skillbooks used by their main character (the one in EVE University). We do not reimburse skillbooks for alternate characters.

If a member makes a mistake with the skillbook wallet they can report it using Skillbook Wallet Mistake Form.

Obtaining reimbursement

Members with no title

Members who don't yet have any titles within EVE University can still request reimbursement for skillbooks. The procedure is as follows:

1. Ensure that the skillbook qualifies for reimbursement under the above rules
I.e. it can be bought from an NPC seller on the market for one million ISK or less.
2. Ensure that you have a sufficient amount of your one million ISK total daily allowance remaining to cover the cost of the skillbook.
3. Make a post in the Corp chat channel in the following format:
Skillbook name (cost), Skillbook name (cost), Total cost
For example:
Repair Drone Operation (200k), Thermal Shield Compensation (120k), Total: 320k
4. Make sure you link the name of the skillbook
This makes it easier and quicker for people to check that your skillbook qualifies for reimbursement. You can do this either by dragging and dropping the skillbook information page into the chat window, or by typing the name of the skillbook, then highlighting it, right clicking and selecting Auto Link and then Item Type.
5. Wait for someone to notice your request and handle your reimbursement.
Be patient - remember people are often busy playing the game. If you have not been reimbursed within 10 minutes post your request again.
6. Once someone has processed your request, they will ask you to confirm you have received the ISK. Check your wallet and confirm in the channel that it has arrived.

Members with the Freshman title

Members who have the Freshman title (or higher) should reimburse themselves directly from the skillbook wallet. The procedure is as follows:

1. Ensure that the skillbook qualifies for reimbursement under the above rules
I.e. it can be bought from an NPC seller on the market for one million ISK or less.
2. Ensure that you have a sufficient amount of your one million ISK total daily allowance remaining to cover the cost of the skillbook.
3. Open your Wallet from the Neocom: Wallet.png
4. At the top left select the Corporation Wallet tab. Ensure that your active wallet division is EVE University Skillbooks.
5. At the top right click the Take ISK button.
6. A box will pop up, which asks for an amount and a reason.
For the amount enter the total amount of all the skillbooks you are requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable.
For example:
Therm Shield Comp (for Thermal Shield Compensation)
7. Select OK and the ISK will be added to your personal wallet.

If the skillbook wallet does not contain enough ISK to fulfill your request, make a post in the Official: Skillbook Wallet is Empty Thread on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.

Reimbursing other members

Members who have the Freshman title (or higher) are also able to reimburse other members who do not yet have the appropriate access. As per our rules: Our members are encouraged to balance "self" with "service". The procedure is as follows:

1. First acknowledge the request in the Corp channel so the member requesting reimbursement (and other potential helpers) know it is being handled.
2. Click on the skillbook which should have been linked in the request and ensure that the the skillbook qualifies for reimbursement under the above rules.
I.e. it can be bought from an NPC seller on the market for one million ISK or less. Also check that the total for all the skillbooks is one million ISK or less.
3. Open your Wallet from the Neocom: Wallet.png
4. At the top left select the Corporation Wallet tab. Ensure that your active wallet division is EVE University Skillbooks.
5. At the top right click the Transfer ISK button.
6. A box will pop up which will enable you to search for the character to be reimbursed by name. Search for their character name, select the correct one and press OK.
7. Another box will pop up, which asks for an amount and a reason.
For the amount enter the total amount of all the skillbooks the members is requesting reimbursement for. In the reason field put the names of the skillbooks. If the full names don't fit you can abbreviate them, provided the skillbook is still recognisable. You do not need to enter the name of the member you are reimbursing, as this visible in the wallet logs.
For example:
Therm Shield Comp (for Thermal Shield Compensation)
8. Select OK and the ISK will be transferred to the member's personal wallet.
9. Once you have finished, confirm in the Corp channel that the ISK has been sent, and ask the member to confirm safe receipt.

If the skillbook wallet does not contain enough ISK to fulfill the request, make a post in the Official: Skillbook Wallet is Empty Thread on our forum, so a Manager or Director can top it up. Please do not make any donation into the skillbook wallet directly.

Skillbooks in the hangars

In addition to the skillbook wallet, EVE University has some skillbooks in the hangars, both in our Headquarters and our Campuses. Any member with the Freshman title or above can access the hangars.

If you are taking a skillbook from the hangar, for use by yourself or another member, make sure you lock the stack afterwards. See Taking Items from the Hangar for more information on the procedure. Take only the skillbooks you will immediately use - these skillbooks should not be resold.

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