Student Advocates: Difference between revisions

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{{hatnote|This article details a staff position internal to [[EVE University]] that mediates internal conflicts. For information about how EVE University mediates external conflicts, see [[EVE University Diplomacy Department]].}}

The role of the '''Student Advocate''' is to provide a voice for the student body to the [[EVE University]] Directorate and management, and to mediate conflicts between University members. Student Advocates function similarly to the [[CSM]], in that they filter popular issues and concerns raised by the student body and bring forward those that are deemed most important. EVE University contains a large number of players representing a diverse range of cultures and nationalities; when an issue arises it is the goal of the Student Advocate to bring the situation to an amical resolution that allows members to continue to enjoy their time in EVE University.

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If that fails:

*First, consider that if your disagreement involves a Staff Member, Manager, or Director, they may be reminding you of, or enforcing, University rules and policies and Student Advocates do not have the authority to change that policy.

* First, consider that if your disagreement involves a Staff Member, Manager, or Director, they may be reminding you of, or enforcing, University rules and policies and Student Advocates do not have the authority to change that policy.

{{Banner

|color= #2B3856

|border= orange

|'''Work in progress.'''

The Student Advocate Contact Form is not working and is being repaired. Apologies for the inconvenience. In the meantime, contact the Student Advocates using EVEmail, Forum messages or Discord.

*Complete the [https://docs.google.com/forms/d/12APyX5rYFjnk20Vr-IaUIlf8dnddDlmNbjtJ-dPSS0A/viewform Student Advocate Contact Form] outlining your concerns and the first available Student Advocate will get in contact with you to start the resolution process.

11:34, 29 October 2022 (UTC)

}}

* Complete the [https://docs.google.com/forms/d/12APyX5rYFjnk20Vr-IaUIlf8dnddDlmNbjtJ-dPSS0A/viewform Student Advocate Contact Form] outlining your concerns and the first available Student Advocate will get in contact with you to start the resolution process.

*Contact a Student Advocate via forum private message, or eve-mail with your concern. Your chatlogs or copies of ~~evemails~~, forum PMs and/or any other correspondence as these will help us get to a resolution quicker.

* Contact a Student Advocate via forum private message, or eve-mail with your concern. Your chatlogs or copies of EVEmails, forum PMs and/or any other correspondence as these will help us get to a resolution quicker.

*'''Always talk to one of us first''', as things tend to escalate quickly and often in unexpected and unpleasant ways which even more often leads to increased conflict. So please, do not discuss your conflict with others or bring it forward to other Staff, Managers, or Directors.

* '''Always talk to one of us first''', as things tend to escalate quickly and often in unexpected and unpleasant ways which even more often leads to increased conflict. So please, do not discuss your conflict with others or bring it forward to other Staff, Managers, or Directors.

*Please be patient and give us some time to investigate and understand your issue.

* Please be patient and give us some time to investigate and understand your issue.

*As a mediator, our job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. Our role is NOT to impose or force any resolution upon either party nor decide any aspect of your disagreement. We are impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.

* As a mediator, our job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. Our role is NOT to impose or force any resolution upon either party nor decide any aspect of your disagreement. We are impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.

*You need to follow the Student Advocate's instructions during the dispute. They are designed to keep the conflict contained and prevent it from worsening and creating delays in resolution.

* You need to follow the Student Advocate's instructions during the dispute. They are designed to keep the conflict contained and prevent it from worsening and creating delays in resolution.

*All information you provide to the Student Advocate in the dispute is confidential. Communications made during the mediation process are confidential, except where it is in violation of the EULA.

* All information you provide to the Student Advocate in the dispute is confidential. Communications made during the mediation process are confidential, except where it is in violation of the EULA.

@@ Line 1: / Line 1: @@
 {{hatnote|This article details a staff position internal to [[EVE University]] that mediates internal conflicts. For information about how EVE University mediates external conflicts, see [[EVE University Diplomacy Department]].}}
 {{eunispecific}}
 The role of the '''Student Advocate''' is to provide a voice for the student body to the [[EVE University]] Directorate and management, and to mediate conflicts between University members. Student Advocates function similarly to the [[CSM]], in that they filter popular issues and concerns raised by the student body and bring forward those that are deemed most important. EVE University contains a large number of  players representing a diverse range of cultures and nationalities; when an issue arises it is the goal of the Student Advocate to bring the situation to an amical resolution that allows members to continue to enjoy their time in EVE University.
@@ Line 35: / Line 36: @@
 If that fails:
-*First, consider that if your disagreement involves a Staff Member, Manager, or Director, they may be reminding you of, or enforcing, University rules and policies and Student Advocates do not have the authority to change that policy.
+* First, consider that if your disagreement involves a Staff Member, Manager, or Director, they may be reminding you of, or enforcing, University rules and policies and Student Advocates do not have the authority to change that policy.
+{{Banner
+|color= #2B3856
+|border= orange
+|'''Work in progress.'''
+The Student Advocate Contact Form is not working and is being repaired. Apologies for the inconvenience. In the meantime, contact the Student Advocates using EVEmail, Forum messages or Discord.
-*Complete the [https://docs.google.com/forms/d/12APyX5rYFjnk20Vr-IaUIlf8dnddDlmNbjtJ-dPSS0A/viewform Student Advocate Contact Form] outlining your concerns and the first available Student Advocate will get in contact with you to start the resolution process.
+:34, 29 October 2022 (UTC)
+}}
+* Complete the [https://docs.google.com/forms/d/12APyX5rYFjnk20Vr-IaUIlf8dnddDlmNbjtJ-dPSS0A/viewform Student Advocate Contact Form] outlining your concerns and the first available Student Advocate will get in contact with you to start the resolution process.
-*Contact a Student Advocate via forum private message, or eve-mail with your concern. Your chatlogs or copies of evemails, forum PMs and/or any other correspondence as these will help us get to a resolution quicker.
+* Contact a Student Advocate via forum private message, or eve-mail with your concern. Your chatlogs or copies of EVEmails, forum PMs and/or any other correspondence as these will help us get to a resolution quicker.
-*'''Always talk to one of us first''', as things tend to escalate quickly and often in unexpected and unpleasant ways which even more often leads to increased conflict. So please, do not discuss your conflict with others or bring it forward to other Staff, Managers, or Directors.
+* '''Always talk to one of us first''', as things tend to escalate quickly and often in unexpected and unpleasant ways which even more often leads to increased conflict. So please, do not discuss your conflict with others or bring it forward to other Staff, Managers, or Directors.
-*Please be patient and give us some time to investigate and understand your issue.
+* Please be patient and give us some time to investigate and understand your issue.
-*As a mediator, our job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. Our role is NOT to impose or force any resolution upon either party nor decide any aspect of your disagreement. We are impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.
+* As a mediator, our job is to facilitate a resolution process and help both parties towards a mutually beneficial settlement of your differences. Our role is NOT to impose or force any resolution upon either party nor decide any aspect of your disagreement. We are impartial and have no interest in the outcome. Your role is to earnestly participate in the process in seeking that settlement.
-*You need to follow the Student Advocate's instructions during the dispute. They are designed to keep the conflict contained and prevent it from worsening and creating delays in resolution.
+* You need to follow the Student Advocate's instructions during the dispute. They are designed to keep the conflict contained and prevent it from worsening and creating delays in resolution.
-*All information you provide to the Student Advocate in the dispute is confidential. Communications made during the mediation process are confidential, except where it is in violation of the EULA.
+* All information you provide to the Student Advocate in the dispute is confidential. Communications made during the mediation process are confidential, except where it is in violation of the EULA.