Helping EVE University: Difference between revisions

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As a member of EVE University, you will have already benefited from other members helping you out, whether it was:

* The Intake Officer who reviewed your application to join

* The member who answered your questions when you were stuck

* The Teacher who ran your first class

* The Fleet Commander who ~~lead~~ you on a fleet

* The Fleet Commander who led you on a fleet

* The Logistics team member who reimbursed your ship when it exploded

* The donor who donated the ship you used ~~from our hangars~~

* The donor who donated the ship you used

Or any one of a huge number of people who are willing to spend their own time helping others. Even if you have only just joined EVE University, its very likely that you know something that another new member doesn't, so you really are able to help out from day one. The list below is not exhaustive, but it might give you an idea of where to start.

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The most direct way you can help out other members is by being present in EVE University and answering questions other members may have.

==== ~~Chat channels~~ ====

==== Discord ====

EVE University has switched it's main communication to [[Discord]] in 2024. Being active and helping answer questions and engaging in discussions on educational topics in any of the variety of Discord channels is of great help. Provided you know what you are talking about (try to avoid spreading misinformation!) don't be shy. You don't have to be an expert in an area to answer a question on it. If they ask a follow up question and you don't know the answer that's fine, just tell them. Maybe someone else knows and can help you both out.

~~We have various chat channels for members. If you want to help out keep the~~ channel open and if you know the answer to something someone is asking then tell them. Provided you know what you are talking about (try to avoid spreading misinformation!) don't be shy. You don't have to be an expert in an area to answer a question on it. If they ask a follow up question and you don't know the answer that's fine, just tell them. Maybe someone else knows and can help you both out. We have various chat channels but these ones in particular are good to keep an eye on:

==== Chat channel ====

* '''Questions (EVE Uni)''' - This channel is designed specifically for people to ~~ask questions, so set it to blink and answer any questions you know~~ the ~~answer to. If a member is asking a question which requires a detailed answer, tell them~~ in ~~the channel that you will convo them and send them a convo request so as not to clog up the channel.~~

Some members still like to use the in-game chat channels to communicate with other members.

* '''General (EVE Uni)''' - ~~This is the general~~ chat channel most of our members use, so a lot of people (particularly newer members) ask general questions in there. Keep an eye on it and see if you can help them out. This is also the channel where new members are welcomed by the Intake Officers, so be sure to ~~make them feel welcome.~~

* '''EVE University''' - This is the channel used by Intake Officers to call applicants for their interview. If you're a member then you've already gone through the application process, so from an applicant's point of view you're an expert! Even just sharing your own experiences will help our nervous applicants out. E-UNI is also listed as a public help channel, so it's almost always busy with ~~questions about the game from non-~~members ~~who are often very new to the game. Even if you're new yourself, it's very likely you can help them out~~.

* '''Corp''' - This is the Corp channel that all EVE University corporation members automatically join and a lot of folks (particularly newer members) ask general questions in here. Keep an eye on it and see if you can help them out. We also recommend guiding folks to [[Discord]] - as it is EVE University's main communication these days.

~~Aside from~~ the ~~channels listed above there is~~ a ~~list~~ here ~~of our [[EVE University Chat Channels|chat channels]]~~. ~~If you have~~ an ~~interest in a specific area of the game, see if there is a chat channel~~ on it ~~where you can help out. If you are in a community, join their chat channel~~ and see if ~~there are any questions~~ you can ~~answer~~.

~~==== Mumble ====~~

~~As part of the application process we asked you~~ to ~~download and install~~ [[~~Mumble~~]]. Mumble is where a lot of people feel comfortable asking questions. It can be quite daunting to answer questions in voice, especially if you are shy, but there is nothing to worry about. If you know an answer to a question someone is asking, be brave and answer! You can also learn a lot yourself just by sitting in Mumble and listening to the general conversation. If there is not much going on in the public area, try moving to one of the community channels. Be sure to always check the title of a channel first to make sure you are allowed to join, and don't just jump into a fleet channel unless you are in that fleet.

~~==== Forum ====~~

~~You can use the same login details you used for the~~ EVE University ~~Tool (where you applied) to log into our forum. We have several sections of the forum where people may ask questions:~~

* '''Questions and Answers''' - The most obvious place to start is the Questions and Answers section, which is divided up into different areas of the game. There is also a forum titled "What's ~~Next?" for people who are looking for some direction.~~

* '''EVE University''' - This encompasses all the forums on EVE University itself, including the Hi and Bye forum (go and say hello to a few people, its always nice to feel welcome), general discussion and web services.

* '''Public EVE Discussion''' - You don't have to be a member of EVE University to sign up for a forum account. We sometimes get general game questions in this section from non-members or applicants.

=== Running events ===

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* Commanding a fleet yourself

You do not have to be an expert to lead a fleet – feel free to organise one at any time! Make sure you're familiar with the basics ([[Rookies guide to fleet ops]]) first and don't panic if you get totally whelped! Make sure you post an ~~[https://forum.eveuniversity.org/viewforum.php?f=186~~ After Action Report] on our ~~forum~~, it will help you review what happened and what you could have done better, and will help other people learn also. If you enjoy combat fleets you may even want to try out our [[FC Team]]

You do not have to be an expert to lead a fleet – feel free to organise one at any time! Make sure you're familiar with the basics ([[Rookies guide to fleet ops]]) first and don't panic if you get totally whelped! Make sure you post an After Action Report on our [[Discord]]'s #intel channel, it will help you review what happened and what you could have done better, and will help other people learn also. If you enjoy combat fleets you may even want to try out our [[FC Team]]

=== Writing ===

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EVE University has one of the best resources for new players to EVE Online in the EVE University wiki. If you have an EVE account you can already edit most wiki pages, without any further ado. Just login at the top right hand corner. There are some pages which are 'Protected' so they can only be edited by certain people (e.g. the [[EVE University Rules|Rules]] page, the [[EVE University Management|Management]] list, etc.), but don't let that stop you. If one of those pages needs some changes, contact the Manager/Director of the relevant department or the [[EVE University Management#Wiki Manager|Wiki Manager]] for assistance. We have so many pages on the wiki that it can be a bit daunting to know where to start. If you're not sure, we have a [[UniWiki:To-Do List|To-Do list]] which will give you some ideas. Some of the changes needed are big, like creating a new page on a subject area, or rewriting an entire page, and some are smaller, such as grammar changes and updates. If you'd prefer more specific guidance, you can contact the [[Wiki Department#Wiki Manager|Wiki Manager]] for assistance.

~~==== Blog posts ====~~

On the front page of our [https://www.eveuniversity.org website] we have a blog which is updated with current events and news on EVE University. We always welcome contributions to this, just log in with your forum account and you can submit a draft post. Once you're done, send a mail to a Director and they will be able to review, edit and post it.

~~You can also follow EVE University on [https://twitter.com/eveuniversity?lang=en Twitter] and [https://www.facebook.com/EveUniversity/ Facebook].~~

=== Volunteering as a staff member ===

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Teachers are the life-blood of EVE University, and are responsible for running our [[EVE University Class Library|Classes]]. You can teach classes on any area of EVE you are comfortable teaching about, whether with one of our established classes, or an entirely new class. Most of our classes are done on Mumble, though we have also had classes run on Twitch, and even classes by text (in a chat channel). If you volunteer as a teacher you should normally be either a Sophomore or a Graduate member, and you will be expected to teach at least one class per month. If you'd like to try it out, see our page on [[Joining The Faculty|Joining the Faculty]].

~~==== Becoming a Intake Officer ====~~

All the departments will need to replace staff at some point, so if you are interested in helping out a particular department keep an eye out on our #announcements channel on Discord and in-game mails for any advertisements for volunteers. Each department will have their own requirements for members, so some will be more suitable for you than others, but don't be disheartened if you aren't successful in the first one you apply for. The more active you are around the Uni, the more likely you will be successful in applying for a staff position.

Intake Officers are the ones who spend their time reviewing applications to EVE University and conducting interviews for applicants. We receive dozens of applications per week, so the [[Intake & Progression Department|Intake Department]] needs a lot of staff to process them and is almost always looking for more Intake Officers. Intake Officers are the face of EVE University to new players, so you will need to have a reasonable knowledge about EVE University and the communities, and Sophomore title is preferred, though lower titles will be considered. You will be expected to do at least some work every week. In return, you can be responsible for bringing new players into EVE University and seeing them thrive. If this sounds like something you can commit to, see this page on [[Intake & Progression Department#Joining the Intake & Progression Department|Joining the Intake & Progression Department]].

All the departments will need to replace staff at some point, so if you are interested in helping out a particular department keep an eye out on our ~~forum~~ and in-game mails for any advertisements for volunteers. Each department will have their own requirements for members, so some will be more suitable for you than others, but don't be disheartened if you aren't successful in the first one you apply for. The more active you are around the Uni, the more likely you will be successful in applying for a staff position.

=== Communities ===

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Non-members often have a huge wealth of knowledge, and you are always very welcome to assist in answering our members' questions. In particular:

* '''Public channels such as''' #eve-uni-public-help on our [[Discord]] server - Several channels on our Discord are visible to non-members. Contributing with answer questions of students and non-students alike is more than welcome.

* '''General (EVE Uni)''' - This is our public in-game chat channel which is listed as a public help channel, and is also used both by players applying to EVE University. You are welcome to join and help out by answering questions in this channel. Just be sure that you are aware of our [[Communications Policy]], which includes no profanity, no scamming and no recruiting for other corporations.

* '''EVE University forum''' - Many helpful sections of our forum are visible to non-members, including our section on "Questions and Answers".

* '''Mumble''' - On our private [[Mumble]] server we have a public room where members often ask questions. You are very welcome to join. Remember that the same [[Communications Policy]] applies.

=== Teaching a class ===

@@ Line 7: / Line 7: @@
 As a member of EVE University, you will have already benefited from other members helping you out, whether it was:
-* The Intake Officer who reviewed your application to join
 * The member who answered your questions when you were stuck
 * The Teacher who ran your first class
-* The Fleet Commander who lead you on a fleet
+* The Fleet Commander who led you on a fleet
 * The Logistics team member who reimbursed your ship when it exploded
-* The donor who donated the ship you used from our hangars
+* The donor who donated the ship you used
 Or any one of a huge number of people who are willing to spend their own time helping others. Even if you have only just joined EVE University, its very likely that you know something that another new member doesn't, so you really are able to help out from day one. The list below is not exhaustive, but it might give you an idea of where to start.
@@ Line 20: / Line 19: @@
 The most direct way you can help out other members is by being present in EVE University and answering questions other members may have.
-==== Chat channels ====
+==== Discord ====
+EVE University has switched it's main communication to [[Discord]] in 2024. Being active and helping answer questions and engaging in discussions on educational topics in any of the variety of Discord channels is of great help. Provided you know what you are talking about (try to avoid spreading misinformation!) don't be shy. You don't have to be an expert in an area to answer a question on it. If they ask a follow up question and you don't know the answer that's fine, just tell them. Maybe someone else knows and can help you both out.
-We have various chat channels for members. If you want to help out keep the channel open and if you know the answer to something someone is asking then tell them. Provided you know what you are talking about (try to avoid spreading misinformation!) don't be shy. You don't have to be an expert in an area to answer a question on it. If they ask a follow up question and you don't know the answer that's fine, just tell them. Maybe someone else knows and can help you both out. We have various chat channels but these ones in particular are good to keep an eye on:
+==== Chat channel ====
-* '''Questions (EVE Uni)''' - This channel is designed specifically for people to ask questions, so set it to blink and answer any questions you know the answer to. If a member is asking a question which requires a detailed answer, tell them in the channel that you will convo them and send them a convo request so as not to clog up the channel.
+Some members still like to use the in-game chat channels to communicate with other members.
-* '''General (EVE Uni)''' - This is the general chat channel most of our members use, so a lot of people (particularly newer members) ask general questions in there. Keep an eye on it and see if you can help them out. This is also the channel where new members are welcomed by the Intake Officers, so be sure to make them feel welcome.
-* '''EVE University''' - This is the channel used by Intake Officers to call applicants for their interview. If you're a member then you've already gone through the application process, so from an applicant's point of view you're an expert! Even just sharing your own experiences will help our nervous applicants out. E-UNI is also listed as a public help channel, so it's almost always busy with questions about the game from non-members who are often very new to the game. Even if you're new yourself, it's very likely you can help them out.
+* '''Corp''' - This is the Corp channel that all EVE University corporation members automatically join and a lot of folks (particularly newer members) ask general questions in here. Keep an eye on it and see if you can help them out. We also recommend guiding folks to [[Discord]] - as it is EVE University's main communication these days.
-Aside from the channels listed above there is a list here of our [[EVE University Chat Channels|chat channels]]. If you have an interest in a specific area of the game, see if there is a chat channel on it where you can help out. If you are in a community, join their chat channel and see if there are any questions you can answer.
-==== Mumble ====
-As part of the application process we asked you to download and install [[Mumble]]. Mumble is where a lot of people feel comfortable asking questions. It can be quite daunting to answer questions in voice, especially if you are shy, but there is nothing to worry about. If you know an answer to a question someone is asking, be brave and answer! You can also learn a lot yourself just by sitting in Mumble and listening to the general conversation. If there is not much going on in the public area, try moving to one of the community channels. Be sure to always check the title of a channel first to make sure you are allowed to join, and don't just jump into a fleet channel unless you are in that fleet.
-==== Forum ====
-You can use the same login details you used for the EVE University Tool (where you applied) to log into our forum. We have several sections of the forum where people may ask questions:
-* '''Questions and Answers''' - The most obvious place to start is the Questions and Answers section, which is divided up into different areas of the game. There is also a forum titled "What's Next?" for people who are looking for some direction.
-* '''EVE University''' - This encompasses all the forums on EVE University itself, including the Hi and Bye forum (go and say hello to a few people, its always nice to feel welcome), general discussion and web services.
-* '''Public EVE Discussion''' - You don't have to be a member of EVE University to sign up for a forum account. We sometimes get general game questions in this section from non-members or applicants.
 === Running events ===
@@ Line 57: / Line 42: @@
 * Commanding a fleet yourself
-You do not have to be an expert to lead a fleet – feel free to organise one at any time! Make sure you're familiar with the basics ([[Rookies guide to fleet ops]]) first and don't panic if you get totally whelped! Make sure you post an [https://forum.eveuniversity.org/viewforum.php?f=186 After Action Report] on our forum, it will help you review what happened and what you could have done better, and will help other people learn also. If you enjoy combat fleets you may even want to try out our [[FC Team]]
+You do not have to be an expert to lead a fleet – feel free to organise one at any time! Make sure you're familiar with the basics ([[Rookies guide to fleet ops]]) first and don't panic if you get totally whelped! Make sure you post an After Action Report on our [[Discord]]'s <span class="discord">#intel</span> channel, it will help you review what happened and what you could have done better, and will help other people learn also. If you enjoy combat fleets you may even want to try out our [[FC Team]]
 === Writing ===
@@ Line 66: / Line 51: @@
 EVE University has one of the best resources for new players to EVE Online in the EVE University wiki. If you have an EVE account you can already edit most wiki pages, without any further ado. Just login at the top right hand corner. There are some pages which are 'Protected' so they can only be edited by certain people (e.g. the [[EVE University Rules|Rules]] page, the [[EVE University Management|Management]] list, etc.), but don't let that stop you. If one of those pages needs some changes, contact the Manager/Director of the relevant department or the [[EVE University Management#Wiki Manager|Wiki Manager]] for assistance. We have so many pages on the wiki that it can be a bit daunting to know where to start. If you're not sure, we have a [[UniWiki:To-Do List|To-Do list]] which will give you some ideas. Some of the changes needed are big, like creating a new page on a subject area, or rewriting an entire page, and some are smaller, such as grammar changes and updates. If you'd prefer more specific guidance, you can contact the [[Wiki Department#Wiki Manager|Wiki Manager]] for assistance.
-==== Blog posts ====
-On the front page of our [https://www.eveuniversity.org website] we have a blog which is updated with current events and news on EVE University. We always welcome contributions to this, just log in with your forum account and you can submit a draft post. Once you're done, send a mail to a Director and they will be able to review, edit and post it.
-You can also follow EVE University on [https://twitter.com/eveuniversity?lang=en Twitter] and [https://www.facebook.com/EveUniversity/ Facebook].
 === Volunteering as a staff member ===
@@ Line 85: / Line 64: @@
 Teachers are the life-blood of EVE University, and are responsible for running our [[EVE University Class Library|Classes]]. You can teach classes on any area of EVE you are comfortable teaching about, whether with one of our established classes, or an entirely new class. Most of our classes are done on Mumble, though we have also had classes run on Twitch, and even classes by text (in a chat channel). If you volunteer as a teacher you should normally be either a Sophomore or a Graduate member, and you will be expected to teach at least one class per month. If you'd like to try it out, see our page on [[Joining The Faculty|Joining the Faculty]].
-==== Becoming a Intake Officer ====
+All the departments will need to replace staff at some point, so if you are interested in helping out a particular department keep an eye out on our <span class="discord">#announcements</span> channel on Discord and in-game mails for any advertisements for volunteers. Each department will have their own requirements for members, so some will be more suitable for you than others, but don't be disheartened if you aren't successful in the first one you apply for. The more active you are around the Uni, the more likely you will be successful in applying for a staff position.
-Intake Officers are the ones who spend their time reviewing applications to EVE University and conducting interviews for applicants. We receive dozens of applications per week, so the [[Intake & Progression Department|Intake Department]] needs a lot of staff to process them and is almost always looking for more Intake Officers. Intake Officers are the face of EVE University to new players, so you will need to have a reasonable knowledge about EVE University and the communities, and Sophomore title is preferred, though lower titles will be considered. You will be expected to do at least some work every week. In return, you can be responsible for bringing new players into EVE University and seeing them thrive. If this sounds like something you can commit to, see this page on [[Intake & Progression Department#Joining the Intake & Progression Department|Joining the Intake & Progression Department]].
-All the departments will need to replace staff at some point, so if you are interested in helping out a particular department keep an eye out on our forum and in-game mails for any advertisements for volunteers. Each department will have their own requirements for members, so some will be more suitable for you than others, but don't be disheartened if you aren't successful in the first one you apply for. The more active you are around the Uni, the more likely you will be successful in applying for a staff position.
 === Communities ===
@@ Line 107: / Line 82: @@
 Non-members often have a huge wealth of knowledge, and you are always very welcome to assist in answering our members' questions. In particular:
+* '''Public channels such as''' <span class="discord">#eve-uni-public-help</span> on our [[Discord]] server - Several channels on our Discord are visible to non-members. Contributing with answer questions of students and non-students alike is more than welcome.
 * '''General (EVE Uni)''' - This is our public in-game chat channel which is listed as a public help channel, and is also used both by players applying to EVE University. You are welcome to join and help out by answering questions in this channel. Just be sure that you are aware of our [[Communications Policy]], which includes no profanity, no scamming and no recruiting for other corporations.
-* '''EVE University forum''' - Many helpful sections of our forum are visible to non-members, including our section on "Questions and Answers".
-* '''Mumble''' - On our private [[Mumble]] server we have a public room where members often ask questions. You are very welcome to join. Remember that the same [[Communications Policy]] applies.
 === Teaching a class ===